Freshdesk.psm1
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$baseUrl = "https://guidnew.freshdesk.com/api/v2"; <# .SYNOPSIS Connects to Freshdesk. .DESCRIPTION Credentials can be persisted using https://www.powershellgallery.com/packages/CredentialsManager/ by setting the parameter UseCredentialsManager to $True. o $Credential -eq $Null -and $UseCredentialsManager -eq $Null -> credentials are requested and are not persisted o $Credential -ne $Null -and $UseCredentialsManager -eq $Null -> passed credentials are used and not persisted o $Credential -ne $Null -and $UseCredentialsManager -ne $Null -> passed credentials are used and persisted o $Credential -eq $Null -and $UseCredentialsManager -ne $Null -> Persisted credentials are used .PARAMETER Credential Credential to access Freshdesk with. I not provided they get requested. .PARAMETER UseCredentialsManager If $True, credentials are read and written using the CredentialsManager. Only Password part, containing the APIKey, is used. #> function Connect-FD { [CmdletBinding()] Param( [PSCredential]$Credential, [Boolean]$UseCredentialsManager = $False ) #end param # check module prerequisites if($UseCredentialsManager) { $module = Get-Module -ListAvailable -Name "CredentialsManager"; if (!$module) { throw "Module 'CredentialsManager' needed. Please install executing 'Install-Module -Name CredentialsManager' as Administrator."; } } if($UseCredentialsManager -and $Credential -eq $Null) { $Credential = Read-Credential -ListAvailable | Where { $_.Environment -eq "Freshdesk" } } if(!$Credential) { $Credential = Get-Credential -Message "Please enter API Key for Freshdesk as username (password can be anything)."; } if($UseCredentialsManager) { Write-Credential "Freshdesk" -Credential $Credential; } $script:base64AuthInfo = [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes(("{0}:{1}" -f $Credential.UserName,$Credential.Password))) } <# .SYNOPSIS Get Tickets by Filter from Freshdesk .DESCRIPTION If no ticket is found, an empty array is returned. .PARAMETER FilterName Name of filter to get tickets for. #> function Get-FDTickets { [CmdletBinding()] Param( [string]$FilterName ) if(!$script:base64AuthInfo) { Connect-FD -UseCredentialsManager $True; } $parameters = @{ } if($Name) { $parameters.Add("filter", $FilterName) } $uri = New-HttpQueryString "${baseUrl}/tickets" $parameters $response = Invoke-RestMethod -Uri $uri -Method Get -ContentType "application/json" -Headers @{Authorization=("Basic {0}" -f $script:base64AuthInfo)}; return $response } <# .SYNOPSIS Add a Ticket .DESCRIPTION .PARAMETER Subject Subject of the ticket to create. .PARAMETER Mail Mail of Ticket requester. .PARAMETER Description Description of the ticket to create. .PARAMETER Type Type to set ticket to. #> function Add-FDTicket { [CmdletBinding()] Param( [Parameter(Mandatory=$true)][string]$Subject, [Parameter(Mandatory=$true)][string]$Mail, [string]$Description = "<div></div>", [string]$Type ) if(!$script:base64AuthInfo) { Connect-FD -UseCredentialsManager $True; } $parameters = @{ } $uri = New-HttpQueryString "${baseUrl}/tickets" $parameters # Also Subject and description should be optional but needed to be passed. So for description we use a defaultvalue of empty html if(!$Description) { $Description = "<div></div>" } $body = @{ subject=$Subject; email=$Mail; description=$Description}; if($Type) { $body.Add("type", $Type) } # documentation says that these values are default if not set, put request fails if they are not passed. $body.Add("priority", 1) $body.Add("status", 2) $bodyAsJson = ConvertTo-JSON( $body ); $response = Invoke-RestMethod -Uri $uri -Method Post -Body $bodyAsJson -ContentType "application/json" -Headers @{Authorization=("Basic {0}" -f $script:base64AuthInfo)}; return $response } <# .SYNOPSIS Modify a Ticket .DESCRIPTION .PARAMETER Id Id of ticket to get. .PARAMETER Mail Mail of Ticket requester. .PARAMETER Type Type to set ticket to. #> function Edit-FDTicket { [CmdletBinding()] Param( [Parameter(Mandatory=$true)][int]$Id, [string]$Mail, [string]$Type ) if(!$script:base64AuthInfo) { Connect-FD -UseCredentialsManager $True; } $parameters = @{ } $uri = New-HttpQueryString "${baseUrl}/tickets/${Id}" $parameters $body = @{}; if($Mail) { $body.Add("email", $Mail) } if($Type) { $body.Add("type", $Type) } $bodyAsJson = ConvertTo-JSON( $body ); $response = Invoke-RestMethod -Uri $uri -Method Put -Body $bodyAsJson -ContentType "application/json" -Headers @{Authorization=("Basic {0}" -f $script:base64AuthInfo)}; return $response } <# .SYNOPSIS Get Ticket by Id .DESCRIPTION .PARAMETER Id Id of ticket to get. #> function Get-FDTicket { [CmdletBinding()] Param( [Parameter(Mandatory=$true)][int]$Id ) if(!$script:base64AuthInfo) { Connect-FD -UseCredentialsManager $True; } $parameters = @{ } $uri = New-HttpQueryString "${baseUrl}/tickets/${Id}" $parameters $response = Invoke-RestMethod -Uri $uri -Method Get -ContentType "application/json" -Headers @{Authorization=("Basic {0}" -f $script:base64AuthInfo)}; return $response } <# .SYNOPSIS Get Contact by Id .DESCRIPTION .PARAMETER Id Id of contact to receive. #> function Get-FDContact { [CmdletBinding()] Param( [Parameter(Mandatory=$true)][string]$Id ) if(!$script:base64AuthInfo) { Connect-FD -UseCredentialsManager $True; } $parameters = @{ } $uri = New-HttpQueryString "${baseUrl}/contacts/${Id}" $parameters $response = Invoke-RestMethod -Uri $uri -Method Get -ContentType "application/json" -Headers @{Authorization=("Basic {0}" -f $script:base64AuthInfo)}; return $response } <# .SYNOPSIS Get Contact by Mail .DESCRIPTION .PARAMETER Mail Mail of contact to receive. #> function Get-FDContactByMail { [CmdletBinding()] Param( [Parameter(Mandatory=$true)][string]$Mail ) if(!$script:base64AuthInfo) { Connect-FD -UseCredentialsManager $True; } $parameters = @{ "query"="`"email:'${Mail}'`""} $uri = New-HttpQueryString "${baseUrl}/search/contacts" $parameters $response = Invoke-RestMethod -Uri $uri -Method Get -ContentType "application/json" -Headers @{Authorization=("Basic {0}" -f $script:base64AuthInfo)}; if($response.total -eq 0) { return @(); } return $response.results } ## Private Functions function New-HttpQueryString { [CmdletBinding()] param ( [Parameter(Mandatory = $true)][String]$Uri, [Parameter(Mandatory = $true)][Hashtable]$QueryParameter ) # Add System.Web Add-Type -AssemblyName System.Web # Create a http name value collection from an empty string $nvCollection = [System.Web.HttpUtility]::ParseQueryString([String]::Empty) foreach ($key in $QueryParameter.Keys) { $nvCollection.Add($key, $QueryParameter.$key) } # Build the uri $uriRequest = [System.UriBuilder]$uri $uriRequest.Query = $nvCollection.ToString() return $uriRequest.Uri.OriginalString } |