Public/Get-FreshServiceConversation.ps1
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<#
.SYNOPSIS Returns a Freshservice Ticket conversation. .DESCRIPTION Returns a Freshservice Ticket conversation via REST API. https://api.freshservice.com/#list_all_conversations .PARAMETER Id Unique id of the ticket to get conversation. .PARAMETER per_page Number of records to return per page during pagination. Maximum of 100 records. .PARAMETER page The page number to retrieve during pagination. .EXAMPLE Get-FreshServiceConversation -id 5 id : 21004158707 user_id : 21000418005 to_emails : {} body : <div style="font-family: -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif; font-size: 14px; "><div>Customer has been down for multiple days.</div></div> body_text : Customer has been down for multiple days. ticket_id : 5 created_at : 11/17/2022 8:18:40 PM updated_at : 11/17/2022 8:18:40 PM incoming : False private : True support_email : source : 2 from_email : cc_emails : {} bcc_emails : attachments : {} id : 21004158695 user_id : 21000418005 to_emails : {alex@example.com} body : <div style="font-family: -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif; font-size: 14px; "> <div>Hi Alex,<br><br>Ticket: <a href="https://its-fine.freshservice.com/helpdesk/tickets/5" rel="noreferrer">https://its-fine.freshservice.com/helpdesk/tickets/5</a> </div> <div><br></div> <div>Working on this</div> </div> body_text : Hi Alex, Ticket: https://its-fine.freshservice.com/helpdesk/tickets/5 Working on this ticket_id : 5 created_at : 11/17/2022 8:18:18 PM updated_at : 11/17/2022 8:18:18 PM incoming : False private : False support_email : helpdesk@its-fine.freshservice.com source : 0 from_email : "its-fine" <helpdesk@its-fine.freshservice.com> cc_emails : {} bcc_emails : {} attachments : {} Get all FreshService ticket conversations by ticket id. .NOTES This module was developed and tested with Freshservice REST API v2. #> function Get-FreshServiceConversation { [CmdletBinding(DefaultParameterSetName = 'default')] param ( [Parameter( Mandatory = $true, HelpMessage = 'Unique id for Ticket to get conversations', ParameterSetName = 'default', Position = 0 )] [Alias('ticket_id')] [long]$Id, [Parameter( Mandatory = $false, HelpMessage = 'Number of records per page returned during pagination. Default is 30. Max is 100.', ParameterSetName = 'default', Position = 1 )] [int]$per_page = 100, [Parameter( Mandatory = $false, HelpMessage = 'Page number to begin record return.', ParameterSetName = 'default', Position = 2 )] [int]$page = 1 ) begin { $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if (!$PrivateData.FreshserviceBaseUri) { throw "No connection found! Setup a new Freshservice connection with New-FreshServiceConnection and then Connect-FreshService. Set a default connection with New-FreshServiceConnection or Set-FreshConnection to automatically connect when importing the module." } $qry = [System.Web.HttpUtility]::ParseQueryString([String]::Empty) $uri = [System.UriBuilder]('{0}/tickets/{1}/conversations' -f $PrivateData['FreshserviceBaseUri'], $Id) $enablePagination = $true } process { try { if ($enablePagination) { $qry['page'] = $page $qry['per_page'] = $per_page } $uri.Query = $qry.ToString() $uri = $uri.Uri.AbsoluteUri $results = do { $params = @{ Uri = $uri Method = 'GET' ErrorAction = 'Stop' } $result = Invoke-FreshworksRestMethod @params $content = $result.Content | ConvertFrom-Json if ($content) { #API returns singluar or plural property based on the number of records, parse to get property returned. $objProperty = $content[0].PSObject.Properties.Name | Where-Object -FilterScript {$_ -like 'conversation*'} Write-Verbose -Message ("Returning {0} property with count {1}" -f $objProperty, $content."$($objProperty)".Count) $content."$($objProperty)" } if ($result.Headers.Link) { $uri = [regex]::Matches($result.Headers.Link,'<(?<Uri>.*)>')[0].Groups['Uri'].Value } } until (!$result.Headers.Link) } catch { Throw $_ } } end { $results } } |