Public/New-FreshServiceConversation.ps1
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<#
.SYNOPSIS Creates a Freshservice Ticket Conversation. .DESCRIPTION Creates Freshservice Ticket Conversation via REST API. https://api.freshservice.com/#create_a_reply https://api.freshservice.com/#create_a_note .PARAMETER Id Id for Ticket to create reply\note. .PARAMETER body Content of the note in HTML format .PARAMETER attachments Attachments. The total size of all the ticket's attachments (not just this note) cannot exceed 15MB. .PARAMETER from_email The email address from which the reply is sent. By default the global support email will be used. .PARAMETER user_id Unique id of the agent/user who is adding the note .PARAMETER cc_emails Email address added in the 'cc' field of the outgoing ticket email. .PARAMETER bcc_emails Email address added in the 'bcc' field of the outgoing ticket email. .PARAMETER incoming Set to true if a particular note should appear as being created from the outside (i.e., not through the web portal). The default value is false .PARAMETER notify_emails Email addresses of agents/users who need to be notified about this note .PARAMETER private Set to true if the note is private. The default value is true. .PARAMETER As Type of conversation. Reply (Default) or Note. .EXAMPLE New-FreshServiceConversation -Id 9 -As Reply -body 'A reply to a ticket' id : 21005968159 user_id : 21000418005 to_emails : {alex@example.com} body : <div>A reply to a ticket</div> body_text : A reply to a ticket ticket_id : 9 created_at : 1/6/2023 8:20:13 PM updated_at : 1/6/2023 8:20:13 PM from_email : helpdesk@its-fine.freshservice.com cc_emails : {} bcc_emails : {} attachments : {} Creates a Freshservice ticket reply. .EXAMPLE New-FreshServiceConversation -Id 9 -As Note -body 'A private note on a ticket' -private $true -incoming $true id : 21005968234 user_id : 21000418005 to_emails : {} body : <div>A private note on a ticket</div> body_text : A private note on a ticket ticket_id : 9 created_at : 1/6/2023 8:22:25 PM updated_at : 1/6/2023 8:22:25 PM incoming : True private : True support_email : attachments : {} Creates a Freshservice ticket note. .NOTES This module was developed and tested with Freshservice REST API v2. #> function New-FreshServiceConversation { [CmdletBinding(SupportsShouldProcess=$true, ConfirmImpact='Medium', DefaultParameterSetName = 'Reply')] param ( [Parameter( Mandatory = $true, HelpMessage = 'Unique id for Ticket to create reply\note.', ValueFromPipelineByPropertyName = $true, Position = 0 )] [long]$Id, [Parameter( Mandatory = $true, HelpMessage = 'Content of the note in HTML format', ValueFromPipelineByPropertyName = $true, Position = 1 )] [string]$body, [Parameter( Mandatory = $false, HelpMessage = 'Ticket attachments. The total size of these attachments cannot exceed 15MB.', ValueFromPipelineByPropertyName = $true, Position = 2 )] [ValidateScript({ if(-Not ($_ | Test-Path) ){ throw ("Cannot find path {0} because it does not exist." -f $_.FullName) } if(-Not ($_ | Test-Path -PathType Leaf) ){ throw ("{0} is not a valid file. Folder paths are not allowed." -f $_.FullName) } if($_.Length/1MB -gt 15 ) { throw ("{0} exceeds the file size limit. Files must be under 15MB." -f $_.FullName) } return $true })] [System.IO.FileInfo[]]$attachments, [Parameter( Mandatory = $false, HelpMessage = 'The email address from which the reply is sent. By default the global support email will be used.', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'Reply', Position = 3 )] [string]$from_email, [Parameter( Mandatory = $false, HelpMessage = 'Unique id of the agent/user who is adding the note', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'Reply', Position = 4 )] [Parameter( Mandatory = $false, HelpMessage = 'Unique id of the agent/user who is adding the note', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'Note', Position = 3 )] [long]$user_id, [Parameter( Mandatory = $false, HelpMessage = 'Email address added in the cc field of the outgoing ticket email.', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'Reply', Position = 5 )] [string[]]$cc_emails, [Parameter( Mandatory = $false, HelpMessage = 'Email address added in the bcc field of the outgoing ticket email.', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'Reply', Position = 6 )] [string[]]$bcc_emails, [Parameter( Mandatory = $false, HelpMessage = 'Set to true if a particular note should appear as being created from the outside (i.e., not through the web portal). The default value is false', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'Note', Position = 4 )] [boolean]$incoming, [Parameter( Mandatory = $false, HelpMessage = 'Email addresses of agents/users who need to be notified about this note', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'Note', Position = 5 )] [string[]]$notify_emails, [Parameter( Mandatory = $false, HelpMessage = 'Set to true if the note is private. The default value is true.', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'Note', Position = 6 )] [boolean]$private, [Parameter( Mandatory = $true, HelpMessage = 'Type of conversation. Reply or Note', ValueFromPipelineByPropertyName = $true, Position = 7 )] [ValidateSet('Reply','Note')] [string]$As ) begin { $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if (!$PrivateData.FreshserviceBaseUri) { throw "No connection found! Setup a new Freshservice connection with New-FreshServiceConnection and then Connect-FreshService. Set a default connection with New-FreshServiceConnection or Set-FreshConnection to automatically connect when importing the module." } } process { $uri = [System.UriBuilder]('{0}/tickets/{1}' -f $PrivateData['FreshserviceBaseUri'], $Id) if ($PSBoundParameters['As'] -eq 'Note') { $uri.Path = "{0}/{1}s" -f $uri.Path, $As.ToLower() } else { $uri.Path = "{0}/{1}" -f $uri.Path, $As.ToLower() } [void]$PSBoundParameters.Remove('id') [void]$PSBoundParameters.Remove('as') $jsonBody = @{} $PSBoundParameters.keys.where{ $PSItem -notin $PrivateData.FreshserviceBodyExclusions }.foreach{ #if ($PSBoundParameters[$PSItem] -is [boolean]) { # $jsonBody[$PSItem.ToLower()] = [int]$PSBoundParameters[$PSItem] #} #else { $jsonBody[$PSItem.ToLower()] = $PSBoundParameters[$PSItem] #} } try { if ($PSCmdlet.ShouldProcess($uri.Uri.AbsoluteUri)) { $params = @{ Uri = $uri.Uri.AbsoluteUri Method = 'POST' ErrorAction = 'Stop' } if ( $attachments ) { if ( $PSVersionTable.PSVersion.Major -lt 7 ) { Write-Warning "Sorry! Attachments are not currently supported in versions earlier than Powershell 7.x due to multipart/form-data requirements. Attachment parameter will be ignored." $jsonBody.Remove('attachments') $params.Body = $jsonBody | ConvertTo-Json } else { #Invoke-WebRequest -Form is supported in 7+ $jsonBody.Add('attachments[]',$attachments) $jsonBody.Remove('attachments') $params.Form = $jsonBody } } else { $params.Body = $jsonBody | ConvertTo-Json } $result = Invoke-FreshworksRestMethod @params $content = $result.Content | ConvertFrom-Json if ($content) { #API returns singluar or plural property based on the number of records, parse to get property returned. $objProperty = $content[0].PSObject.Properties.Name Write-Verbose -Message ("Returning {0} property with count {1}" -f $objProperty, $content."$($objProperty)".Count) $content."$($objProperty)" } } } catch { Throw $_ } } end {} } |