Public/New-FreshServiceProblem.ps1
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<#
.SYNOPSIS Creates a new Freshservice Problem. .DESCRIPTION Creates a new Freshservice Problem via REST API. https://api.freshservice.com/#create_problem .PARAMETER workspace_id Workspace ID of the Problem. The attribute is applicable only for accounts with the 'Workspaces' feature enabled. The default value is the ID of the primary workspace of the account. .PARAMETER agent_id Unique identifier of the agent to whom the Problem is assigned .PARAMETER requester_id Unique identifier of the initiator of the problem. .PARAMETER group_id Unique identifier of the agent group to which the Problem is assigned .PARAMETER description HTML content of the problem. Description and description_html should not be passed together .PARAMETER priority Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent .PARAMETER status Status identifier of the Problem. 1-Open, 2-Change Requested, 3-Closed .PARAMETER impact Impact of the Problem. 1-Low, 2-Medium, 3-High .PARAMETER known_error States that the problem is known issue or not. true or false .PARAMETER subject Subject of the Problem .PARAMETER due_by Timestamp at which Problem due ends .PARAMETER department_id Unique ID of the department initiating the Problem .PARAMETER category Category of the Problem .PARAMETER sub_category Sub-category of the Problem .PARAMETER item_category Item of the Problem .PARAMETER custom_fields Key value pairs containing the names and values of custom fields. .PARAMETER assets List of assets associated with the problem. .PARAMETER attachments Path to attachment(s). .PARAMETER problem_cause Problem cause description. .PARAMETER problem_symptom Problem symptom description .PARAMETER problem_impact Problem impact description .EXAMPLE New-FreshServiceProblem -requester_id 21000418005 -description "A new problem" -status 1 -impact 1 -priority 1 -subject "A new problem" -due_by (Get-Date).AddDays(5) -problem_impact "This is the impact of this problem" -known_error $true -category "Hardware" -sub_category 'Peripherals' -item_category 'Router' -problem_cause "The cause of the problem" -problem_symptom "The symptom of the problem" id : 14 agent_id : description : <div>A new problem</div> description_text : A new problem assets : {} requester_id : 21000418005 subject : A new problem group_id : priority : 1 impact : 1 status : 1 due_by : 4/17/2023 3:05:29 AM known_error : True department_id : category : Hardware sub_category : Peripherals item_category : Router created_at : 4/12/2023 3:05:29 AM updated_at : 4/12/2023 3:05:29 AM associated_change : custom_fields : analysis_fields : @{problem_cause=; problem_impact=; problem_symptom=} Creates a Freshservice Problem. .NOTES This module was developed and tested with Freshservice REST API v2. #> function New-FreshServiceProblem { [CmdletBinding(SupportsShouldProcess=$true, ConfirmImpact='Medium')] param ( [Parameter( Mandatory = $false, HelpMessage = 'Workspace ID of the ticket. The attribute is applicable only for accounts with the Workspaces feature enabled. The default value is the ID of the primary workspace of the account.', ValueFromPipelineByPropertyName = $true )] [long]$workspace_id, [Parameter( Mandatory = $false, HelpMessage = 'Unique identifier of the agent to whom the Problem is assigned', ValueFromPipelineByPropertyName = $true )] [long]$agent_id, [Parameter( Mandatory = $true, HelpMessage = 'Unique identifier of the initiator of the problem.', ValueFromPipelineByPropertyName = $true )] [long]$requester_id, [Parameter( Mandatory = $false, HelpMessage = 'Unique identifier of the agent group to which the Problem is assigned', ValueFromPipelineByPropertyName = $true )] [long]$group_id, [Parameter( Mandatory = $true, HelpMessage = 'HTML content of the problem. Description and description_html should not be passed together', ValueFromPipelineByPropertyName = $true )] [string]$description, [Parameter( Mandatory = $false, HelpMessage = 'Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent', ValueFromPipelineByPropertyName = $true )] [ValidateRange(1,4)] [int]$priority, [Parameter( Mandatory = $true, HelpMessage = 'Status identifier of the Problem. 1-Open, 2-Change Requested, 3-Closed ', ValueFromPipelineByPropertyName = $true )] [ValidateRange(1,3)] [int]$status, [Parameter( Mandatory = $true, HelpMessage = 'Impact of the Problem. 1-Low, 2-Medium, 3-High ', ValueFromPipelineByPropertyName = $true )] [ValidateRange(1,3)] [int]$impact, [Parameter( Mandatory = $false, HelpMessage = 'States that the problem is known issue or not. true or false', ValueFromPipelineByPropertyName = $true )] [boolean]$known_error, [Parameter( Mandatory = $true, HelpMessage = 'Subject of the Problem ', ValueFromPipelineByPropertyName = $true )] [string]$subject, [Parameter( Mandatory = $true, HelpMessage = 'Timestamp at which Problem due ends ', ValueFromPipelineByPropertyName = $true )] [datetime]$due_by, [Parameter( Mandatory = $false, HelpMessage = 'Unique ID of the department initiating the Problem', ValueFromPipelineByPropertyName = $true )] [long]$department_id, [Parameter( Mandatory = $false, HelpMessage = 'Category of the Problem', ValueFromPipelineByPropertyName = $true )] [string]$category, [Parameter( Mandatory = $false, HelpMessage = 'Sub-category of the Problem', ValueFromPipelineByPropertyName = $true )] [string]$sub_category, [Parameter( Mandatory = $false, HelpMessage = 'Item of the Problem', ValueFromPipelineByPropertyName = $true )] [string]$item_category, [Parameter( Mandatory = $false, HelpMessage = 'Key value pairs containing the names and values of custom fields.', ValueFromPipelineByPropertyName = $true )] [hashtable]$custom_fields, # [Parameter( # Mandatory = $false, # HelpMessage = 'Key value pairs containing the names and values of Problem Cause, Problem Symptom and Problem Impact', # ValueFromPipelineByPropertyName = $true # )] # [hashtable]$analysis_fields, [Parameter( Mandatory = $false, HelpMessage = 'List of assets associated with the problem', ValueFromPipelineByPropertyName = $true )] [object[]]$assets, [Parameter( Mandatory = $false, HelpMessage = 'Ticket attachments. The total size of these attachments cannot exceed 15MB.', ValueFromPipelineByPropertyName = $true )] [ValidateScript({ if(-Not ($_ | Test-Path) ){ throw ("Cannot find path {0} because it does not exist." -f $_.FullName) } if(-Not ($_ | Test-Path -PathType Leaf) ){ throw ("{0} is not a valid file. Folder paths are not allowed." -f $_.FullName) } if($_.Length/1MB -gt 15 ) { throw ("{0} exceeds the file size limit. Files must be under 15MB." -f $_.FullName) } return $true })] [System.IO.FileInfo[]]$attachments, [Parameter( Mandatory = $false, HelpMessage = 'Problem cause description', ValueFromPipelineByPropertyName = $true )] [string]$problem_cause, [Parameter( Mandatory = $false, HelpMessage = 'Problem symptom description', ValueFromPipelineByPropertyName = $true )] [string]$problem_symptom, [Parameter( Mandatory = $false, HelpMessage = 'Problem impact description', ValueFromPipelineByPropertyName = $true )] [string]$problem_impact ) begin { $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if (!$PrivateData.FreshserviceBaseUri) { throw "No connection found! Setup a new Freshservice connection with New-FreshServiceConnection and then Connect-FreshService. Set a default connection with New-FreshServiceConnection or Set-FreshConnection to automatically connect when importing the module." } $uri = [System.UriBuilder]('{0}/problems' -f $PrivateData['FreshserviceBaseUri']) } process { $af = @{} if ($PSBoundParameters.ContainsKey('problem_cause')) { $af.Add('problem_cause',@{'description'=$problem_cause}) [void]$PSBoundParameters.Remove('problem_cause') } if ($PSBoundParameters.ContainsKey('problem_symptom')) { $af.Add('problem_symptom',@{'description'=$problem_symptom}) [void]$PSBoundParameters.Remove('problem_symptom') } if ($PSBoundParameters.ContainsKey('problem_impact')) { $af.Add('problem_impact',@{'description'=$problem_impact}) [void]$PSBoundParameters.Remove('problem_impact') } if ($af.Count -gt 0){$PSBoundParameters['analysis_fields'] = $af} $jsonBody = @{} $PSBoundParameters.keys.where{ $PSItem -notin $PrivateData.FreshserviceBodyExclusions }.foreach{ if ($PSBoundParameters[$PSItem] -is [datetime]) { $jsonBody[$PSItem.ToLower()] = (Get-Date -Date $PSBoundParameters[$PSItem]).ToUniversalTime().ToString("yyyy-MM-ddThh:mm:ssZ") } else { $jsonBody[$PSItem.ToLower()] = $PSBoundParameters[$PSItem] } } try { if ($PSCmdlet.ShouldProcess($uri.Uri.AbsoluteUri)) { $params = @{ Uri = $uri.Uri.AbsoluteUri Method = 'POST' ErrorAction = 'Stop' } if ( $attachments ) { if ( $PSVersionTable.PSVersion.Major -lt 7 ) { Write-Warning "Sorry! Attachments are not currently supported in versions earlier than Powershell 7.x due to multipart/form-data requirements. Attachment parameter will be ignored." $jsonBody.Remove('attachments') $params.Body = $jsonBody | ConvertTo-Json } else { #Invoke-WebRequest -Form is supported in 7+ $jsonBody.Add('attachments[]',$attachments) $jsonBody.Remove('attachments') $params.Form = $jsonBody } } else { $params.Body = $jsonBody | ConvertTo-Json } $result = Invoke-FreshworksRestMethod @params $content = $result.Content | ConvertFrom-Json if ($content) { #API returns singluar or plural property based on the number of records, parse to get property returned. $objProperty = $content[0].PSObject.Properties.Name Write-Verbose -Message ("Returning {0} property with count {1}" -f $objProperty, $content."$($objProperty)".Count) $content."$($objProperty)" } } } catch { Throw $_ } } end {} } |