Public/Set-FreshServiceProblem.ps1
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<#
.SYNOPSIS Updates a Freshservice Problem. .DESCRIPTION Updates a Freshservice Problem via REST API. https://api.freshservice.com/#update_problem_priority .PARAMETER Id Unique identifier of the Problem. .PARAMETER agent_id Unique identifier of the agent to whom the Problem is assigned .PARAMETER requester_id Unique identifier of the initiator of the problem. .PARAMETER group_id Unique identifier of the agent group to which the Problem is assigned .PARAMETER description HTML content of the problem. Description and description_html should not be passed together .PARAMETER priority Priority of the Problem 1-Low 2-Medium 3-High 4-Urgent .PARAMETER status Status identifier of the Problem. 1-Open 2-Change Requested 3-Closed .PARAMETER impact Impact of the Problem. 1-Low 2-Medium 3-High .PARAMETER known_error States that the problem is known issue or not. true or false .PARAMETER subject Subject of the Problem .PARAMETER due_by Timestamp at which Problem due ends .PARAMETER department_id Unique ID of the department initiating the Problem .PARAMETER category Category of the Problem .PARAMETER sub_category Sub-category of the Problem .PARAMETER item_category Item of the Problem .PARAMETER custom_fields Key value pairs containing the names and values of custom fields. .PARAMETER assets Array of assets (display_id) associated with the problem. .PARAMETER attachments Path to attachment(s). .PARAMETER problem_cause Problem cause description. .PARAMETER problem_symptom Problem symptom description .PARAMETER problem_impact Problem impact description .EXAMPLE Set-FreshServiceProblem -id 3 -description "Updated description for the problem" -attachments 'C:\Scripts\automation_icon.jpg' id : 3 agent_id : description : Updated description for the problem description_text : Updated description for the problem assets : {} requester_id : 21000418005 subject : A new problem group_id : priority : 1 impact : 1 status : 1 due_by : 1/14/2023 7:23:41 PM known_error : False department_id : category : sub_category : item_category : created_at : 1/9/2023 7:23:47 PM updated_at : 1/9/2023 7:23:47 PM associated_change : custom_fields : analysis_fields : Update the description on a problem and add an attachment. .NOTES This module was developed and tested with Freshservice REST API v2. #> function Set-FreshServiceProblem { [CmdletBinding(SupportsShouldProcess=$true, ConfirmImpact='Medium', DefaultParameterSetName = 'default')] param ( [Parameter( Mandatory = $true, HelpMessage = 'Unique identifier of the Problem', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 0 )] [Parameter( Mandatory = $true, HelpMessage = 'Unique identifier of the Problem', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'Restore', Position = 0 )] [long]$id, [Parameter( Mandatory = $false, HelpMessage = 'Unique identifier of the agent to whom the Problem is assigned', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 1 )] [long]$agent_id, [Parameter( Mandatory = $false, HelpMessage = 'Unique identifier of the initiator of the problem.', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 2 )] [long]$requester_id, [Parameter( Mandatory = $false, HelpMessage = 'Unique identifier of the agent group to which the Problem is assigned', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 3 )] [long]$group_id, [Parameter( Mandatory = $false, HelpMessage = 'HTML content of the problem. Description and description_html should not be passed together', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 4 )] [string]$description, [Parameter( Mandatory = $false, HelpMessage = 'Priority of the Problem 1-Low, 2-Medium, 3-High, 4-Urgent', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 5 )] [ValidateRange(1,4)] [int]$priority, [Parameter( Mandatory = $false, HelpMessage = 'Status identifier of the Problem. 1-Open, 2-Change Requested, 3-Closed ', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 6 )] [ValidateRange(1,3)] [int]$status, [Parameter( Mandatory = $false, HelpMessage = 'Impact of the Problem. 1-Low, 2-Medium, 3-High ', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 7 )] [ValidateRange(1,3)] [int]$impact, [Parameter( Mandatory = $false, HelpMessage = 'States that the problem is known issue or not. true or false', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 8 )] [boolean]$known_error, [Parameter( Mandatory = $false, HelpMessage = 'Subject of the Problem ', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 9 )] [string]$subject, [Parameter( Mandatory = $false, HelpMessage = 'Timestamp at which Problem due ends ', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 10 )] [datetime]$due_by, [Parameter( Mandatory = $false, HelpMessage = 'Unique ID of the department initiating the Problem', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 11 )] [long]$department_id, [Parameter( Mandatory = $false, HelpMessage = 'Category of the Problem', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 12 )] [string]$category, [Parameter( Mandatory = $false, HelpMessage = 'Sub-category of the Problem', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 13 )] [string]$sub_category, [Parameter( Mandatory = $false, HelpMessage = 'Item of the Problem', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 14 )] [string]$item_category, [Parameter( Mandatory = $false, HelpMessage = 'Key value pairs containing the names and values of custom fields.', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 15 )] [hashtable]$custom_fields, [Parameter( Mandatory = $false, HelpMessage = 'Array of assets (display_id) associated with the problem', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 16 )] [object[]]$assets, [Parameter( Mandatory = $false, HelpMessage = 'Ticket attachments. The total size of these attachments cannot exceed 15MB.', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 17 )] [ValidateScript({ if(-Not ($_ | Test-Path) ){ throw ("Cannot find path {0} because it does not exist." -f $_.FullName) } if(-Not ($_ | Test-Path -PathType Leaf) ){ throw ("{0} is not a valid file. Folder paths are not allowed." -f $_.FullName) } if($_.Length/1MB -gt 15 ) { throw ("{0} exceeds the file size limit. Files must be under 15MB." -f $_.FullName) } return $true })] [System.IO.FileInfo[]]$attachments, [Parameter( Mandatory = $false, HelpMessage = 'Problem cause description', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 18 )] [string]$problem_cause, [Parameter( Mandatory = $false, HelpMessage = 'Problem symptom description', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 19 )] [string]$problem_symptom, [Parameter( Mandatory = $false, HelpMessage = 'Problem impact description', ValueFromPipelineByPropertyName = $true, ParameterSetName = 'default', Position = 20 )] [string]$problem_impact ) begin { $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if (!$PrivateData.FreshserviceBaseUri) { throw "No connection found! Setup a new Freshservice connection with New-FreshServiceConnection and then Connect-FreshService. Set a default connection with New-FreshServiceConnection or Set-FreshConnection to automatically connect when importing the module." } } process { $uri = [System.UriBuilder]('{0}/problems' -f $PrivateData['FreshserviceBaseUri']) if ($Id) { $uri.Path = "{0}/{1}" -f $uri.Path, $Id [void]$PSBoundParameters.Remove('id') } $af = @{} if ($PSBoundParameters.ContainsKey('problem_cause')) { $af.Add('problem_cause',@{'description'=$problem_cause}) [void]$PSBoundParameters.Remove('problem_cause') } if ($PSBoundParameters.ContainsKey('problem_symptom')) { $af.Add('problem_symptom',@{'description'=$problem_symptom}) [void]$PSBoundParameters.Remove('problem_symptom') } if ($PSBoundParameters.ContainsKey('problem_impact')) { $af.Add('problem_impact',@{'description'=$problem_impact}) [void]$PSBoundParameters.Remove('problem_impact') } if ($af.Count -gt 0){$PSBoundParameters['analysis_fields'] = $af} $jsonBody = @{} $PSBoundParameters.keys.where{ $PSItem -notin $PrivateData.FreshserviceBodyExclusions }.foreach{ if ($PSBoundParameters[$PSItem] -is [datetime]) { $jsonBody[$PSItem.ToLower()] = (Get-Date -Date $PSBoundParameters[$PSItem]).ToUniversalTime().ToString("yyyy-MM-ddThh:mm:ssZ") } else { $jsonBody[$PSItem.ToLower()] = $PSBoundParameters[$PSItem] } } try { if ($PSCmdlet.ShouldProcess($uri.Uri.AbsoluteUri)) { $params = @{ Uri = $uri.Uri.AbsoluteUri Method = 'PUT' ErrorAction = 'Stop' } if ( $attachments ) { if ( $PSVersionTable.PSVersion.Major -lt 7 ) { Write-Warning "Sorry! Attachments are not currently supported in versions earlier than Powershell 7.x due to multipart/form-data requirements. Attachment parameter will be ignored." $jsonBody.Remove('attachments') $params.Body = $jsonBody | ConvertTo-Json } else { #Invoke-WebRequest -Form is supported in 7+ $jsonBody.Add('attachments[]',$attachments) $jsonBody.Remove('attachments') $params.Form = $jsonBody } } else { $params.Body = $jsonBody | ConvertTo-Json } $result = Invoke-FreshworksRestMethod @params $content = $result.Content | ConvertFrom-Json if ($content) { #API returns singluar or plural property based on the number of records, parse to get property returned. $objProperty = $content[0].PSObject.Properties.Name Write-Verbose -Message ("Returning {0} property with count {1}" -f $objProperty, $content."$($objProperty)".Count) $content."$($objProperty)" } } } catch { Throw $_ } } end {} } |