Private/Invoke-FreshworksRestMethod.ps1
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function Invoke-FreshworksRestMethod { [CmdletBinding(DefaultParameterSetName = 'default')] <# .SYNOPSIS Invoke a REST API call on Freshworks. .DESCRIPTION Invoke a REST API call on Freshworks. This is wrapper function for Invoke-WebRequest to define the authorization and perform other requirements (e.g. TLS) in a single function versus definition in each function. .PARAMETER AuthorizationToken The encoded Authorization Token provided by Freshworks. .PARAMETER Url The REST API URL that is being called. .PARAMETER Method The HTTP Method that is being used in the API call e.g. (HEAD, GET, POST, PATCH, or DELETE). .PARAMETER Body SOAP, JSON, XML or formatted body for passed in the API call. .PARAMETER ContentType Specified ContentType of the Body that is being passed (e.g. application\json). .EXAMPLE $params = @{ Uri = $uri Method = 'GET' ErrorAction = 'Stop' } $result = Invoke-FreshworksRestMethod @params Performs a GET on a function defined URI. .NOTES This is where the Invoke-RestMethod is called for all FreshservicePS cmdlets. This is the only cmdlet that requires authentication data such as AuthorizationToken and settings to manipulate certificate security and TLS. This is a internal private function #> param ( [Parameter(Mandatory = $False, ValueFromPipelineByPropertyName = $True, HelpMessage = 'Api Token for authenication with Freshworks REST API', ParameterSetName = 'default', Position = 0 )] [Parameter(Mandatory = $False, ValueFromPipelineByPropertyName = $True, HelpMessage = 'Api Token for authenication with Freshworks REST API', ParameterSetName = 'Form', Position = 0 )] [string]$AuthorizationToken = $MyInvocation.MyCommand.Module.PrivateData['FreshserviceApiToken'], [Parameter(Mandatory = $False, ValueFromPipelineByPropertyName = $True, HelpMessage = 'REST API Headers', ParameterSetName = 'default', Position = 1 )] [Parameter(Mandatory = $False, ValueFromPipelineByPropertyName = $True, HelpMessage = 'REST API Headers', ParameterSetName = 'Form', Position = 1 )] [hashtable]$Headers, [Parameter(Mandatory = $True, ValueFromPipelineByPropertyName = $True, HelpMessage = 'REST API Uri that is being requested', ParameterSetName = 'default', Position = 2 )] [Parameter(Mandatory = $True, ValueFromPipelineByPropertyName = $True, HelpMessage = 'REST API Uri that is being requested', ParameterSetName = 'Form', Position = 2 )] [string]$Uri, [Parameter(Mandatory = $True, ValueFromPipelineByPropertyName = $True, HelpMessage = 'REST Method being called', ParameterSetName = 'default', Position = 3 )] [Parameter(Mandatory = $True, ValueFromPipelineByPropertyName = $True, HelpMessage = 'REST Method being called', ParameterSetName = 'Form', Position = 3 )] [ValidateSet('DELETE', 'GET', 'PUT', 'POST','PATCH')] [string]$Method, [Parameter(Mandatory = $False, ValueFromPipelineByPropertyName = $True, HelpMessage = 'Message body', ParameterSetName = 'default', Position = 4 )] $Body, [Parameter(Mandatory = $False, ValueFromPipelineByPropertyName = $True, HelpMessage = 'ContentType of passed Body for REST header', ParameterSetName = 'default', Position = 5 )] [Parameter(Mandatory = $False, ValueFromPipelineByPropertyName = $True, HelpMessage = 'ContentType of passed Body for REST header', ParameterSetName = 'Form', Position = 5 )] [string]$ContentType = 'application/json', [Parameter(Mandatory = $False, ValueFromPipelineByPropertyName = $True, HelpMessage = 'Converts a dictionary to a multipart/form-data submission. Form may not be used with Body. If ContentType is used, it is ignored.', ParameterSetName = 'Form', Position = 6 )] [Collections.IDictionary]$Form ) begin { $stopwatch = [System.Diagnostics.Stopwatch]::StartNew() $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if ( $MyInvocation.MyCommand.Module.PrivateData['FreshserviceApiToken'] ) { Write-Verbose 'Appending Authorization header' if ($Headers) { $Headers.Add( "Authorization", ("Basic {0}" -f $AuthorizationToken) ) } else { $Headers = @{"Authorization" = ("Basic {0}" -f $AuthorizationToken)} } } else { Write-Warning -Message ('Connection settings must be set with Set-FreshWorksConnectionSettings before making Freshworks API calls') break } } #begin process { Write-Verbose -Message ('{0} - Initiating REST API call to {1} with API key: {2}' -f $MyInvocation.MyCommand.Name, $Uri, $AuthorizationToken) $restParams = @{ Uri = $Uri Method = $Method Headers = $Headers ErrorAction = 'Stop' } if ( $Body ) { $restParams.Add( 'Body', $Body ) } if ($Form) { $restParams.Add('ContentType', 'multipart/form-data') $restParams.Add( 'Form', $Form ) } else { $restParams.Add('ContentType', $ContentType) } Write-Verbose -Message ('{0} - REST call parameters:' -f $MyInvocation.MyCommand.Name) foreach ($param in $restParams.GetEnumerator()) { if ($param.Key -eq 'Headers') { Write-Verbose -Message ('{0} - Headers:' -f $MyInvocation.MyCommand.Name) foreach ($header in $param.Value.GetEnumerator()) { Write-Verbose -Message ('{2} - {0}: {1}' -f $header.Key, $header.Value, $MyInvocation.MyCommand.Name) } } else { #Skip the Body because we handled obfusfication above Write-Verbose -Message ('{2} - {0}: {1}' -f $param.Key, $param.Value, $MyInvocation.MyCommand.Name) } } Write-Verbose -Message ('{0} - Invoking REST {1} Method on {2}...' -f $MyInvocation.MyCommand.Name, $Method, $apiUri) try { # Force TLS 1.2 protocol. Invoke-RestMethod uses 1.0 by default Write-Verbose -Message ('{0} - Forcing TLS 1.2 protocol for invoking REST method.' -f $MyInvocation.MyCommand.Name) [Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12 $results = Invoke-WebRequest @restParams Write-Verbose -Message ('Returned status {0} with code {1}.' -f $results.StatusDescription, $results.StatusCode) $rateTotal = $results.Headers['X-Ratelimit-Total'][0] $rateRemaining = $results.Headers['X-Ratelimit-Remaining'][0] If ($rateTotal -gt 0 -and $rateRemaining -gt 0) { $pctRateUsed = [math]::Round(($rateTotal-$rateRemaining)/$rateTotal * 100, 2) Write-Verbose -Message ('Current FreshService minute rate limit is {0} with {1} calls remaining ({2}% used) .' -f $rateTotal, $rateRemaining,$pctRateUsed) if ($PrivateData.FreshserviceThrottling -eq $true) { # The API rate limit is applied on an account wide basis irrespective of factors such as # the number of agents or IP addresses used to make the calls. There are numerous API calls that can consume multiple API calls # for single get operations (e.g. Get-FSAsset -IncludeTypeFields = 3 API credits for each call). Throttling will slow # the API calls down ggadually the closer the query gets to consuming all calls forcing a 429 Retry-After which affects all API # calls to the account. if ($pctRateUsed -ge 70.00) { switch ($pctRateUsed) { {$PSItem -ge 70.00} {$sleepInSecs = 5} {$PSItem -ge 80.00} {$sleepInSecs = 15} {$PSItem -ge 90.00} {$sleepInSecs = 30} } Write-Warning -Message ('Executing {0}. FreshService API minute rate limit above 70% threshold with {1} total calls available and {2} calls remaining ({3}% used). Artificially slowing calls by {4} second. See Connect-Freshservice for options.' -f $uri, $rateTotal, $rateRemaining,$pctRateUsed,$sleepInSecs) Start-Sleep -Seconds $sleepInSecs } } } } catch { $ex = $_ Write-Verbose -Message ("Catching exception {0} with status code {1}" -f $ex.Exception.GetType().FullName, $ex.Exception.Response.value__) switch ($ex.Exception.Response.StatusCode.value__) { '429' { [int]$sleepInSecs = $ex.Exception.Response.Headers.GetValues('Retry-After')[0] Write-Warning -Message ('API rate limit reached. Automatically sleeping for {0} seconds.' -f $sleepInSecs) Write-Verbose -Message ('API rate limit reached. Automatically sleeping for {0} seconds.' -f $sleepInSecs) Start-Sleep -Seconds $sleepInSecs # Create object schema to resend the header link to re-run last API call that terminated with 429 $results = [PSCustomObject]@{ Content = $null Headers = @{ Link = '<{0}>' -f $uri } } } default { Write-Verbose -Message ("Throwing Default exception of type {0}" -f $ex.Exception.GetType().FullName) Throw $ex } } } } #process end { Write-Verbose -Message ('{0} - Completed REST {1} Method on {2} in {3:c}.' -f $MyInvocation.MyCommand.Name, $Method, $apiUri, $stopwatch.Elapsed) $results } #end } #Invoke-FreshworksRestMethod |