Public/Tickets/New-FreshServiceRequest.ps1
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<#
.SYNOPSIS Creates new Freshservice Service Request. .DESCRIPTION Creates new Freshservice Service Request via REST API. The service requested will be created with the requester specified in "email" attribute. If no email is provided, the request is created on behalf of the agent Fields in the API behave like the agent portal's new service request page. If a field is not visible in self service portal, you can still provide a value for that field using the api. If a field is marked mandatory but not visible in portal in service item, you must provide a value for it in the api. https://api.freshservice.com/#create_service_request .PARAMETER display_id The Display Id of the Service Request to be requested. .PARAMETER quantity Quantity needed by the requested .PARAMETER requested_for Email id of the requester on whose behalf the service request is created .PARAMETER email Email id of the requester .PARAMETER child_items Service items that are included as child items. Provide the display id as service_item_id for each child item. .PARAMETER custom_fields Values of custom fields present in the service item form .PARAMETER quantity Quantity needed by the requested .PARAMETER requested_for Email id of the requester on whose behalf the service request is created .PARAMETER email Email id of the requester .PARAMETER child_items Service items that are included as child items. Provide the display id as service_item_id for each child item. .PARAMETER custom_fields Values of custom fields present in the service item form .PARAMETER quantity Quantity needed by the requested .PARAMETER parent_ticket_id Create as a child request. Display ID of the parent Service Request Note 1: Association of child Service Requests to an Incident is not possible Note 2: Association of child Service Request to a deleted or a spammed ticket is not allowed. Note 3: Nesting of a child Service Request under another child Service Request is not supported. .EXAMPLE New-FreshServiceRequest -display_id 2 -email 'alex@example.com' subject : Request for Alex : Windows Laptop group_id : department_id : category : sub_category : item_category : requester_id : 21000418005 responder_id : due_by : 1/10/2023 12:14:43 PM fr_escalated : False deleted : False spam : False email_config_id : fwd_emails : {} reply_cc_emails : {} cc_emails : {} is_escalated : False fr_due_by : 1/6/2023 2:14:43 PM created_at : 1/5/2023 8:14:43 PM updated_at : 1/5/2023 8:14:43 PM status : 2 source : 2 priority : 2 urgency : 1 impact : 1 sla_policy_id : 21000057781 id : 12 type : Service Request description : description_text : to_emails : approval_status : not_requested approval_status_name : Not Requested custom_fields : @{my_custom_dropdown=} attachments : {} Creates a new Freshservice Service Request. .EXAMPLE New-FreshServiceRequest -parent_ticket_id 221 -display_id 3 -quantity 2 -email 'alex@example.com' subject : Request for Alex : Microsoft Office 2013 group_id : department_id : category : sub_category : item_category : requester_id : 21000418005 responder_id : due_by : 4/27/2023 3:40:04 PM fr_escalated : False deleted : False spam : False email_config_id : fwd_emails : {} reply_cc_emails : {} cc_emails : {} is_escalated : False fr_due_by : 4/25/2023 5:40:04 PM created_at : 4/24/2023 6:40:04 PM updated_at : 4/24/2023 6:40:04 PM status : 2 source : 2 priority : 2 urgency : 1 impact : 1 sla_policy_id : 21000057781 id : 227 type : Service Request description : description_text : to_emails : approval_status : not_requested approval_status_name : Not Requested custom_fields : @{weather_server=} attachments : {} Create a Freshservice child ticket for a parent ticket. Note 1: Association of child Service Requests to an Incident is not possible Note 2: Association of child Service Request to a deleted or a spammed ticket is not allowed. Note 3: Nesting of a child Service Request under another child Service Request is not supported. .NOTES This module was developed and tested with Freshservice REST API v2. #> function New-FreshServiceRequest { [CmdletBinding(SupportsShouldProcess=$true, ConfirmImpact='Medium')] param ( [Parameter( Mandatory = $true, HelpMessage = 'Display Id of the Service Request.', ValueFromPipelineByPropertyName = $true )] [Alias('SRID','DisplayId')] [long]$display_id, [Parameter( Mandatory = $false, HelpMessage = 'Quantity needed by the requested', ValueFromPipelineByPropertyName = $true )] [int]$quantity, [Parameter( Mandatory = $false, HelpMessage = 'Email id of the requester on whose behalf the service request is created', ValueFromPipelineByPropertyName = $true )] [string]$requested_for, [Parameter( Mandatory = $false, HelpMessage = 'Email id of the requester', ValueFromPipelineByPropertyName = $true )] [string]$email, [Parameter( Mandatory = $false, HelpMessage = 'Service items that are included as child items. Provide the display id as service_item_id for each child item.', ValueFromPipelineByPropertyName = $true )] [object[]]$child_items, [Parameter( Mandatory = $false, HelpMessage = 'Values of custom fields present in the service item form', ValueFromPipelineByPropertyName = $true )] [object]$custom_fields, [Parameter( Mandatory = $false, HelpMessage = 'Create as a child request. Display Id of the Service Request.', ValueFromPipelineByPropertyName = $true )] [Alias('parent_id')] [long]$parent_ticket_id ) begin { $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if (!$PrivateData.FreshserviceBaseUri) { throw "No connection found! Setup a new Freshservice connection with New-FreshServiceConnection and then Connect-FreshService. Set a default connection with New-FreshServiceConnection or Set-FreshConnection to automatically connect when importing the module." } } process { $uri = [System.UriBuilder]('{0}/service_catalog/items/{1}/place_request' -f $PrivateData['FreshserviceBaseUri'], $display_id) [void]$PSBoundParameters.Remove('display_id') $jsonBody = @{} $PSBoundParameters.keys.where{ $PSItem -notin $PrivateData.FreshserviceBodyExclusions }.foreach{ # if ( 'service request_type','status' -contains $PSItem ) { # $jsonBody[$PSItem.ToLower()] = ($PSBoundParameters[$PSItem]).ToLower() # } # else { $jsonBody[$PSItem.ToLower()] = $PSBoundParameters[$PSItem] # } } try { if ($PSCmdlet.ShouldProcess($uri.Uri.AbsoluteUri)) { $params = @{ Uri = $uri.Uri.AbsoluteUri Method = 'POST' Body = $jsonBody | ConvertTo-Json ErrorAction = 'Stop' } $result = Invoke-FreshworksRestMethod @params if ($result.Content) { $content = $result.Content | ConvertFrom-Json #API returns singluar or plural property based on the number of records, parse to get property returned. $objProperty = $content[0].PSObject.Properties.Name Write-Verbose -Message ("Returning {0} property with count {1}" -f $objProperty, $content."$($objProperty)".Count) $content."$($objProperty)" } } } catch { Throw $_ } } end {} } |