Public/Tickets/New-FreshServiceRequestApproval.ps1
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<#
.SYNOPSIS Creates new Freshservice Service Request Approval. .DESCRIPTION Creates new Freshservice Service Request Approval via REST API. https://api.freshservice.com/#create_ticket_approval .PARAMETER display_id Display Id of the Service Request. .PARAMETER approver_id User ID of the approver. .PARAMETER approval_type Helps define the type of approval in case there are more than one approvers: 1 = To be approved by Everyone 2 = To be approved by Anyone 3 = To be approved by Majority 4 = To be approved by First Responder .PARAMETER email_content HTML content of the approval email. Overrides the default approval notification will be sent to approvers. .EXAMPLE New-FreshServiceRequestApproval -display_id 221 -approver_id 21001931878 -approval_type 2 id : 21000143868 created_at : 4/24/2023 7:29:38 PM updated_at : 4/24/2023 7:29:38 PM approver_id : 21001931878 approver_name : Alex approval_type : 2 user_id : 21000418005 level : 1 user_name : Alex approval_status : @{id=0; name=requested} delegatee : latest_remark : Create a new Freshservice Service Request Approval. .NOTES This module was developed and tested with Freshservice REST API v2. #> function New-FreshServiceRequestApproval { [CmdletBinding(SupportsShouldProcess=$true, ConfirmImpact='Medium')] param ( [Parameter( Mandatory = $true, HelpMessage = 'Display Id of the Service Request.', ValueFromPipelineByPropertyName = $true )] [Alias('SRID','DisplayId')] [long]$display_id, [Parameter( Mandatory = $true, HelpMessage = 'User ID of the approver.', ValueFromPipelineByPropertyName = $true )] [long]$approver_id, [Parameter( Mandatory = $true, HelpMessage = 'Quantity needed by the requested', ValueFromPipelineByPropertyName = $true )] [ValidateRange(1,4)] [int]$approval_type, [Parameter( Mandatory = $false, HelpMessage = 'Email id of the requester on whose behalf the service request is created', ValueFromPipelineByPropertyName = $true )] [string]$email_content ) begin { $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if (!$PrivateData.FreshserviceBaseUri) { throw "No connection found! Setup a new Freshservice connection with New-FreshServiceConnection and then Connect-FreshService. Set a default connection with New-FreshServiceConnection or Set-FreshConnection to automatically connect when importing the module." } } process { $uri = [System.UriBuilder]('{0}/tickets/{1}/approvals' -f $PrivateData['FreshserviceBaseUri'], $display_id) [void]$PSBoundParameters.Remove('display_id') $jsonBody = @{} $PSBoundParameters.keys.where{ $PSItem -notin $PrivateData.FreshserviceBodyExclusions }.foreach{ # if ( 'service request_type','status' -contains $PSItem ) { # $jsonBody[$PSItem.ToLower()] = ($PSBoundParameters[$PSItem]).ToLower() # } # else { $jsonBody[$PSItem.ToLower()] = $PSBoundParameters[$PSItem] # } } try { if ($PSCmdlet.ShouldProcess($uri.Uri.AbsoluteUri)) { $params = @{ Uri = $uri.Uri.AbsoluteUri Method = 'POST' Body = $jsonBody | ConvertTo-Json ErrorAction = 'Stop' } $result = Invoke-FreshworksRestMethod @params if ($result.Content) { $content = $result.Content | ConvertFrom-Json #API returns singluar or plural property based on the number of records, parse to get property returned. $objProperty = $content[0].PSObject.Properties.Name Write-Verbose -Message ("Returning {0} property with count {1}" -f $objProperty, $content."$($objProperty)".Count) $content."$($objProperty)" } } } catch { Throw $_ } } end {} } |