Public/Invoke-GCAnalyticsQueuesObservationsQuery.ps1
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<# .SYNOPSIS Queries queue observation analytics. .DESCRIPTION Executes an analytics query for queue observation metrics in Genesys Cloud. Returns real-time queue statistics such as active, waiting, and interacting counts. Calls POST /api/v2/analytics/queues/observations/query. .PARAMETER Body The mandatory request body containing the analytics query definition including filter, metrics, and detailMetrics. .EXAMPLE $query = @{ filter = @{ type = 'or' predicates = @( @{ dimension = 'queueId'; value = 'queue-id-here' } ) } metrics = @('oWaiting', 'oInteracting', 'oOnQueueUsers') } Invoke-GCAnalyticsQueuesObservationsQuery -Body $query .NOTES Genesys Cloud API: POST /api/v2/analytics/queues/observations/query #> function Invoke-GCAnalyticsQueuesObservationsQuery { [CmdletBinding()] param( [Parameter(Mandatory = $true)] [object]$Body ) $endpoint = "analytics/queues/observations/query" return Invoke-GCApiRequest -Endpoint $endpoint -Method POST -Body $Body } |