Public/Assistance/Tickets/Get-GlpiToolsTickets.ps1
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.SYNOPSIS Function is getting Ticket informations from GLPI .DESCRIPTION Function is based on TicketID which you can find in GLPI website Returns object with property's of Ticket .PARAMETER All This parameter will return all Tickets from GLPI .PARAMETER TicketId This parameter can take pipline input, either, you can use this function with -TicketId keyword. Provide to this param Ticket ID from GLPI Tickets Bookmark .PARAMETER Raw Parameter which you can use with TicketId Parameter. TicketId has converted parameters from default, parameter Raw allows not convert this parameters. .PARAMETER TicketName Provide to this param Ticket Name from GLPI Tickets Bookmark .PARAMETER SearchInTrash Parameter which you can use with TicketName Parameter. If you want Search for Ticket name in trash, that parameter allow you to do it. .PARAMETER Parameter Parameter which you can use with TicketId Parameter. If you want to get additional parameter of Ticket object like, disks, or logs, use this parameter. .EXAMPLE PS C:\> 326 | Get-GlpiToolsTickets Function gets TicketID from GLPI from Pipline, and return Ticket object .EXAMPLE PS C:\> 326, 321 | Get-GlpiToolsTickets Function gets TicketID from GLPI from Pipline (u can pass many ID's like that), and return Ticket object .EXAMPLE PS C:\> Get-GlpiToolsTickets -TicketId 326 Function gets TicketID from GLPI which is provided through -TicketId after Function type, and return Ticket object .EXAMPLE PS C:\> Get-GlpiToolsTickets -TicketId 326, 321 Function gets TicketID from GLPI which is provided through -TicketId keyword after Function type (u can provide many ID's like that), and return Ticket object .EXAMPLE PS C:\> Get-GlpiToolsTickets -TicketId 234 -Raw Example will show Ticket with id 234, but without any parameter converted .EXAMPLE PS C:\> 234 | Get-GlpiToolsTickets -Raw Example will show Ticket with id 234, but without any parameter converted .EXAMPLE PS C:\> Get-GlpiToolsTickets -TicketName glpi Example will return glpi Ticket, but what is the most important, Ticket will be shown exacly as you see in glpi Tickets tab. If you want to add parameter, you have to modify "default items to show". This is the "key/tool" icon near search. .EXAMPLE PS C:\> Get-GlpiToolsTickets -TicketName glpi -SearchInTrash Yes Example will return glpi Ticket, but from trash .INPUTS Ticket ID which you can find in GLPI, or use this Function to convert ID returned from other Functions .OUTPUTS Function returns PSCustomObject with property's of Tickets from GLPI .NOTES PSP 05/2019 #> function Get-GlpiToolsTickets { [CmdletBinding()] param ( [parameter(Mandatory = $false, ParameterSetName = "All")] [switch]$All, [parameter(Mandatory = $true, ValueFromPipeline = $true, ParameterSetName = "TicketId")] [alias('TID')] [string[]]$TicketId, [parameter(Mandatory = $false, ParameterSetName = "TicketId")] [switch]$Raw, [parameter(Mandatory = $true, ParameterSetName = "TicketName")] [alias('TN')] [string]$TicketName, [parameter(Mandatory = $false, ParameterSetName = "TicketName")] [alias('SIT')] [ValidateSet("Yes", "No")] [string]$SearchInTrash = "No", [parameter(Mandatory = $false, ParameterSetName = "TicketId")] [alias('Param')] [ValidateSet("ExpandDropdowns", "GetHateoas", "GetSha1", "WithDevices", "WithInfocoms", "WithContracts", "WithDocuments", "WithTickets", "WithProblems", "WithChanges", "WithNotes", "WithLogs")] [string]$Parameter ) begin { $AppToken = $Script:AppToken $PathToGlpi = $Script:PathToGlpi $SessionToken = $Script:SessionToken $AppToken = Get-GlpiToolsConfig -Verbose:$false | Select-Object -ExpandProperty AppToken $PathToGlpi = Get-GlpiToolsConfig -Verbose:$false | Select-Object -ExpandProperty PathToGlpi $SessionToken = Set-GlpiToolsInitSession -Verbose:$false | Select-Object -ExpandProperty SessionToken $ChoosenParam = ($PSCmdlet.MyInvocation.BoundParameters).Keys $TicketObjectArray = [System.Collections.Generic.List[PSObject]]::New() switch ($Parameter) { ExpandDropdowns { $ParamValue = "?expand_dropdowns=true" } GetHateoas { $ParamValue = "?get_hateoas=true" } GetSha1 { $ParamValue = "?get_sha1=true" } WithDevices { $ParamValue = "?with_devices=true" } WithInfocoms { $ParamValue = "?with_infocoms=true" } WithContracts { $ParamValue = "?with_contracts=true" } WithDocuments { $ParamValue = "?with_documents=true" } WithTickets { $ParamValue = "?with_tickets=true" } WithProblems { $ParamValue = "?with_problems=true" } WithChanges { $ParamValue = "?with_changes=true" } WithNotes { $ParamValue = "?with_notes=true" } WithLogs { $ParamValue = "?with_logs=true" } Default { $ParamValue = "" } } } process { switch ($ChoosenParam) { All { $params = @{ headers = @{ 'Content-Type' = 'application/json' 'App-Token' = $AppToken 'Session-Token' = $SessionToken } method = 'get' uri = "$($PathToGlpi)/Ticket/?range=0-9999999999999" } $GlpiTicketAll = Invoke-RestMethod @params -Verbose:$false foreach ($GlpiTicket in $GlpiTicketAll) { $TicketHash = [ordered]@{ } $TicketProperties = $GlpiTicket.PSObject.Properties | Select-Object -Property Name, Value foreach ($TicketProp in $TicketProperties) { $TicketHash.Add($TicketProp.Name, $TicketProp.Value) } $object = [pscustomobject]$TicketHash $TicketObjectArray.Add($object) } $TicketObjectArray $TicketObjectArray = [System.Collections.Generic.List[PSObject]]::New() } TicketId { foreach ( $TId in $TicketId ) { $params = @{ headers = @{ 'Content-Type' = 'application/json' 'App-Token' = $AppToken 'Session-Token' = $SessionToken } method = 'get' uri = "$($PathToGlpi)/Ticket/$($TId)$ParamValue" } Try { $GlpiTicket = Invoke-RestMethod @params -ErrorAction Stop if ($Raw) { $TicketHash = [ordered]@{ } $TicketProperties = $GlpiTicket.PSObject.Properties | Select-Object -Property Name, Value foreach ($TicketProp in $TicketProperties) { $TicketHash.Add($TicketProp.Name, $TicketProp.Value) } $object = [pscustomobject]$TicketHash $TicketObjectArray.Add($object) } else { $TicketHash = [ordered]@{ } $TicketProperties = $GlpiTicket.PSObject.Properties | Select-Object -Property Name, Value foreach ($TicketProp in $TicketProperties) { switch ($TicketProp.Name) { entities_id { $TicketPropNewValue = $TicketProp.Value | Get-GlpiToolsEntities | Select-Object -ExpandProperty CompleteName } users_id_recipient { $TicketPropNewValue = $TicketProp.Value | Get-GlpiToolsUsers | Select-Object realname, firstname | ForEach-Object { "{0} {1}" -f $_.firstname,$_.realname } } users_id_lastupdater { $TicketPropNewValue = $TicketProp.Value | Get-GlpiToolsUsers | Select-Object realname, firstname | ForEach-Object { "{0} {1}" -f $_.firstname,$_.realname } } Default { $TicketPropNewValue = $TicketProp.Value } } $TicketHash.Add($TicketProp.Name, $TicketPropNewValue) } $object = [pscustomobject]$TicketHash $TicketObjectArray.Add($object) } } Catch { Write-Verbose -Message "Ticket ID = $TId is not found" } $TicketObjectArray $TicketObjectArray = [System.Collections.Generic.List[PSObject]]::New() } } TicketName { Search-GlpiToolsItems -SearchFor Ticket -SearchType contains -SearchValue $TicketName -SearchInTrash $SearchInTrash } Default { } } } end { Set-GlpiToolsKillSession -SessionToken $SessionToken -Verbose:$false } } |