Data/Appointment.json

[
    {
      "id": 0,
      "agent_id": 0,
      "agent_name": "string",
      "agents": [
        {
          "id": 0,
          "name": "string",
          "onlinestatus_actual": 0,
          "onlinestatus": 0,
          "is_online": true,
          "lastonline": "string",
          "team": "string",
          "isdisabled": true,
          "email": "string",
          "ad": "string",
          "lastlogindate": "2019-08-02T14:35:54.857Z",
          "agentphotopath": "string",
          "initials": "string",
          "firstname": "string",
          "surname": "string",
          "colour": "string",
          "jobtitle": "string",
          "sms": "string",
          "extensionnumber": "string",
          "ticket_count": 0,
          "is_agent": true,
          "one_client": 0,
          "teams": [
            {
              "id": 0,
              "agent_id": 0,
              "agent_name": "string",
              "team_id": 0,
              "team_name": "string",
              "department_id": 0,
              "role_id": "string",
              "role_name": "string",
              "is_manager": true,
              "unassigned_access": true,
              "otheragent_access": true,
              "fortickets": true,
              "foropps": true,
              "forprojects": true,
              "in_section": true
            }
          ],
          "departments": [
            {
              "id": 0,
              "agent_id": 0,
              "agent_name": "string",
              "department_id": 0,
              "department_name": "string",
              "role_id": "string",
              "role_name": "string",
              "membershiplevel": 0,
              "includeteamsintree": true
            }
          ],
          "clients": [
            {
              "id": 0,
              "agent_id": 0,
              "agent_name": "string",
              "client_id": 0,
              "client_name": "string",
              "role_id": "string",
              "role_name": "string"
            }
          ],
          "datecreated": "2019-08-02T14:35:54.857Z",
          "password": "string",
          "oldpassword": "string",
          "workday_id": 0,
          "workday_name": "string",
          "lunchbreak": 0,
          "costprice": 0,
          "agentphotodata": "string",
          "pagesize": 0,
          "signature": "string",
          "default_filter_id_tickets": 0,
          "default_filter_name_tickets": "string",
          "default_columns_id_tickets": 0,
          "default_columns_name_tickets": "string",
          "default_view_tickets": "string",
          "default_view_tickets_selectedid": 0,
          "default_view_tickets_selectedname": "string",
          "default_filter_id_opps": 0,
          "default_filter_name_opps": "string",
          "default_columns_id_opps": 0,
          "default_columns_name_opps": "string",
          "default_view_opps": "string",
          "default_view_opps_selectedid": 0,
          "default_view_opps_selectedname": "string",
          "default_action_view": "string",
          "default_action_display": 0,
          "default_feed_view": "string",
          "ticket_preview_mode": 0,
          "default_ticket_preview_size": 0,
          "list_type": 0,
          "navmenu_mode": 0,
          "default_calendar_view": "string",
          "calendar_options": "string",
          "search_options": "string",
          "newtabpref": 0,
          "theme": "string",
          "language_id": 0,
          "language_name": "string",
          "app_colour": "string",
          "app_colour_type": 0,
          "actionscreen_display_type": 0,
          "homescreenchartid": 0,
          "homescreenchartname": "string",
          "homescreenchartpublishedid": "string",
          "sendowneremails": true,
          "dontemailmeifiloggedit": true,
          "workhour_start": 0,
          "workhour_end": 0,
          "chargerate": 0,
          "activedirectory_dn": "string",
          "third_party_guid": "string",
          "roles": [
            {
              "teams": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "team_id": 0,
                  "team_name": "string",
                  "department_id": 0,
                  "role_id": "string",
                  "role_name": "string",
                  "is_manager": true,
                  "unassigned_access": true,
                  "otheragent_access": true,
                  "fortickets": true,
                  "foropps": true,
                  "forprojects": true,
                  "in_section": true
                }
              ],
              "departments": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "department_id": 0,
                  "department_name": "string",
                  "role_id": "string",
                  "role_name": "string",
                  "membershiplevel": 0,
                  "includeteamsintree": true
                }
              ],
              "clients": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "client_id": 0,
                  "client_name": "string",
                  "role_id": "string",
                  "role_name": "string"
                }
              ],
              "claims": [
                {
                  "type": "string",
                  "value": "string"
                }
              ],
              "agents": [
                {
                  "id": 0,
                  "name": "string",
                  "onlinestatus_actual": 0,
                  "onlinestatus": 0,
                  "is_online": true,
                  "lastonline": "string",
                  "team": "string",
                  "isdisabled": true,
                  "email": "string",
                  "ad": "string",
                  "lastlogindate": "2019-08-02T14:35:54.857Z",
                  "agentphotopath": "string",
                  "initials": "string",
                  "firstname": "string",
                  "surname": "string",
                  "colour": "string",
                  "jobtitle": "string",
                  "sms": "string",
                  "extensionnumber": "string",
                  "ticket_count": 0,
                  "is_agent": true,
                  "one_client": 0,
                  "teams": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "team_id": 0,
                      "team_name": "string",
                      "department_id": 0,
                      "role_id": "string",
                      "role_name": "string",
                      "is_manager": true,
                      "unassigned_access": true,
                      "otheragent_access": true,
                      "fortickets": true,
                      "foropps": true,
                      "forprojects": true,
                      "in_section": true
                    }
                  ],
                  "departments": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "department_id": 0,
                      "department_name": "string",
                      "role_id": "string",
                      "role_name": "string",
                      "membershiplevel": 0,
                      "includeteamsintree": true
                    }
                  ],
                  "clients": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "client_id": 0,
                      "client_name": "string",
                      "role_id": "string",
                      "role_name": "string"
                    }
                  ],
                  "_canupdate": true,
                  "_canupdate_moreinfo": true
                }
              ],
              "_warning": "string",
              "id": "string",
              "name": "string",
              "normalizedName": "string",
              "concurrencyStamp": "string"
            }
          ],
          "add_roles": [
            {
              "teams": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "team_id": 0,
                  "team_name": "string",
                  "department_id": 0,
                  "role_id": "string",
                  "role_name": "string",
                  "is_manager": true,
                  "unassigned_access": true,
                  "otheragent_access": true,
                  "fortickets": true,
                  "foropps": true,
                  "forprojects": true,
                  "in_section": true
                }
              ],
              "departments": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "department_id": 0,
                  "department_name": "string",
                  "role_id": "string",
                  "role_name": "string",
                  "membershiplevel": 0,
                  "includeteamsintree": true
                }
              ],
              "clients": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "client_id": 0,
                  "client_name": "string",
                  "role_id": "string",
                  "role_name": "string"
                }
              ],
              "claims": [
                {
                  "type": "string",
                  "value": "string"
                }
              ],
              "agents": [
                {
                  "id": 0,
                  "name": "string",
                  "onlinestatus_actual": 0,
                  "onlinestatus": 0,
                  "is_online": true,
                  "lastonline": "string",
                  "team": "string",
                  "isdisabled": true,
                  "email": "string",
                  "ad": "string",
                  "lastlogindate": "2019-08-02T14:35:54.857Z",
                  "agentphotopath": "string",
                  "initials": "string",
                  "firstname": "string",
                  "surname": "string",
                  "colour": "string",
                  "jobtitle": "string",
                  "sms": "string",
                  "extensionnumber": "string",
                  "ticket_count": 0,
                  "is_agent": true,
                  "one_client": 0,
                  "teams": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "team_id": 0,
                      "team_name": "string",
                      "department_id": 0,
                      "role_id": "string",
                      "role_name": "string",
                      "is_manager": true,
                      "unassigned_access": true,
                      "otheragent_access": true,
                      "fortickets": true,
                      "foropps": true,
                      "forprojects": true,
                      "in_section": true
                    }
                  ],
                  "departments": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "department_id": 0,
                      "department_name": "string",
                      "role_id": "string",
                      "role_name": "string",
                      "membershiplevel": 0,
                      "includeteamsintree": true
                    }
                  ],
                  "clients": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "client_id": 0,
                      "client_name": "string",
                      "role_id": "string",
                      "role_name": "string"
                    }
                  ],
                  "_canupdate": true,
                  "_canupdate_moreinfo": true
                }
              ],
              "_warning": "string",
              "id": "string",
              "name": "string",
              "normalizedName": "string",
              "concurrencyStamp": "string"
            }
          ],
          "claims": [
            {
              "type": "string",
              "value": "string"
            }
          ],
          "languagepack": {
            "id": 0,
            "name": "string",
            "short_name": "string",
            "active": true,
            "flag": "string",
            "is_custom": true,
            "synctonhd": true,
            "linked_id": 0,
            "linked_code": "string",
            "translations": [
              {
                "value": "string",
                "label": "string"
              }
            ],
            "translation_details": [
              {
                "id": 0,
                "language_id": 0,
                "sysid": 0,
                "systype": 0,
                "translation": "string",
                "iscustomised": true,
                "description": "string",
                "default_string": "string",
                "_warning": "string"
              }
            ],
            "translations_are_custom": true,
            "_warning": "string"
          },
          "department": "string",
          "_is_a_departmentmanager": true,
          "_is_a_teammanager": true,
          "cannedtext": [
            {
              "id": 0,
              "name": "string",
              "group_id": 0,
              "text": "string",
              "html": "string",
              "restriction_type": 0,
              "department_id": 0,
              "department_name": "string",
              "team_id": 0,
              "team_name": "string",
              "agent_id": 0,
              "agent_name": "string",
              "_canupdate": true,
              "_warning": "string"
            }
          ],
          "templates": [
            {
              "id": 0,
              "name": "string",
              "type": 0,
              "domain": "string",
              "group_id": 0,
              "restriction_type": "string",
              "restrictto_department_id": 0,
              "restrictto_department_name": "string",
              "restrictto_team_id": 0,
              "restrictto_team_name": "string",
              "restrictto_agent_id": 0,
              "restrictto_agent_name": "string",
              "summary": "string",
              "tickettype_id": 0,
              "rule_count": 0,
              "creation_rules": [
                {
                  "id": 0,
                  "parent_template_id": 0,
                  "child_template_id": 0,
                  "rule_type": 0,
                  "createonchildclose_id": 0,
                  "createonchildclose_name": "string",
                  "working_days": 0,
                  "outcome_id": 0,
                  "outcome_name": "string",
                  "field_id": 0,
                  "field_name": "string",
                  "approvalstatus": 0,
                  "_warning": "string"
                }
              ],
              "todo_list": [
                {
                  "template_id": 0,
                  "id": 0,
                  "text": "string",
                  "sequence": 0,
                  "_warning": "string"
                }
              ],
              "emailto": "string",
              "emailcc": "string",
              "emailsubject": "string",
              "time": "2019-08-02T14:35:54.858Z",
              "disabled": true,
              "lastcreated": "2019-08-02T14:35:54.858Z",
              "nextcreationdate": "2019-08-02T14:35:54.858Z"
            }
          ],
          "twofactor_enabled": true,
          "current_action_type": "string",
          "current_action_name": "string",
          "_isnew": true,
          "adconnection": 0,
          "useadlogin": 0,
          "container_dn": "string",
          "is_sales": true,
          "_warning": "string",
          "_canupdate": true,
          "_canupdate_moreinfo": true
        }
      ],
      "colour": "string",
      "holiday_id": "string",
      "collection_id": "string",
      "type": 0,
      "ticket_id": 0,
      "subject": "string",
      "confirmed": true,
      "start_date": "2019-08-02T14:35:54.858Z",
      "end_date": "2019-08-02T14:35:54.858Z",
      "exchangestartdate": "2019-08-02T14:35:54.858Z",
      "exchangeenddate": "2019-08-02T14:35:54.858Z",
      "exchangemailboxfqdn": "string",
      "status": 0,
      "allday": true,
      "entryid": "string",
      "messagestatus": 0,
      "agent_status": 0,
      "note": "string",
      "note_html": "string",
      "betweenstart": "2019-08-02T14:35:54.858Z",
      "betweenend": "2019-08-02T14:35:54.858Z",
      "tolist": "string",
      "cclist": "string",
      "bcclist": "string",
      "usermessagestatus": 0,
      "reminderminutes": 0,
      "reminderstatus": 0,
      "is_task": true,
      "is_private": true,
      "reminderdate": "2019-08-02T14:35:54.858Z",
      "complete_note": "string",
      "complete_status": 0,
      "fromcompletedapid": 0,
      "complete_date": "2019-08-02T14:35:54.858Z",
      "complete_agent_id": 0,
      "offhold": true,
      "exchangelastmodifieddate": "2019-08-02T14:35:54.858Z",
      "changekey": "string",
      "changedinnhd": true,
      "client_id": 0,
      "client_name": "string",
      "site_id": 0,
      "site_name": "string",
      "user_id": 0,
      "user_name": "string",
      "meetingtype": 0,
      "commisionable": true,
      "invitesent": 0,
      "cspid": 0,
      "reminder_shown": true,
      "inform_agents": true,
      "inform_user": true,
      "holiday_type": 0,
      "_canupdate": true,
      "_force": true,
      "add_followup_appointment": true,
      "add_followup_task": true,
      "followup_start_date": "2019-08-02T14:35:54.858Z",
      "followup_end_date": "2019-08-02T14:35:54.858Z",
      "followup_allday": true,
      "followup_inform_agents": true,
      "followup_inform_user": true,
      "followup_agents": [
        {
          "id": 0,
          "name": "string",
          "onlinestatus_actual": 0,
          "onlinestatus": 0,
          "is_online": true,
          "lastonline": "string",
          "team": "string",
          "isdisabled": true,
          "email": "string",
          "ad": "string",
          "lastlogindate": "2019-08-02T14:35:54.858Z",
          "agentphotopath": "string",
          "initials": "string",
          "firstname": "string",
          "surname": "string",
          "colour": "string",
          "jobtitle": "string",
          "sms": "string",
          "extensionnumber": "string",
          "ticket_count": 0,
          "is_agent": true,
          "one_client": 0,
          "teams": [
            {
              "id": 0,
              "agent_id": 0,
              "agent_name": "string",
              "team_id": 0,
              "team_name": "string",
              "department_id": 0,
              "role_id": "string",
              "role_name": "string",
              "is_manager": true,
              "unassigned_access": true,
              "otheragent_access": true,
              "fortickets": true,
              "foropps": true,
              "forprojects": true,
              "in_section": true
            }
          ],
          "departments": [
            {
              "id": 0,
              "agent_id": 0,
              "agent_name": "string",
              "department_id": 0,
              "department_name": "string",
              "role_id": "string",
              "role_name": "string",
              "membershiplevel": 0,
              "includeteamsintree": true
            }
          ],
          "clients": [
            {
              "id": 0,
              "agent_id": 0,
              "agent_name": "string",
              "client_id": 0,
              "client_name": "string",
              "role_id": "string",
              "role_name": "string"
            }
          ],
          "datecreated": "2019-08-02T14:35:54.858Z",
          "password": "string",
          "oldpassword": "string",
          "workday_id": 0,
          "workday_name": "string",
          "lunchbreak": 0,
          "costprice": 0,
          "agentphotodata": "string",
          "pagesize": 0,
          "signature": "string",
          "default_filter_id_tickets": 0,
          "default_filter_name_tickets": "string",
          "default_columns_id_tickets": 0,
          "default_columns_name_tickets": "string",
          "default_view_tickets": "string",
          "default_view_tickets_selectedid": 0,
          "default_view_tickets_selectedname": "string",
          "default_filter_id_opps": 0,
          "default_filter_name_opps": "string",
          "default_columns_id_opps": 0,
          "default_columns_name_opps": "string",
          "default_view_opps": "string",
          "default_view_opps_selectedid": 0,
          "default_view_opps_selectedname": "string",
          "default_action_view": "string",
          "default_action_display": 0,
          "default_feed_view": "string",
          "ticket_preview_mode": 0,
          "default_ticket_preview_size": 0,
          "list_type": 0,
          "navmenu_mode": 0,
          "default_calendar_view": "string",
          "calendar_options": "string",
          "search_options": "string",
          "newtabpref": 0,
          "theme": "string",
          "language_id": 0,
          "language_name": "string",
          "app_colour": "string",
          "app_colour_type": 0,
          "actionscreen_display_type": 0,
          "homescreenchartid": 0,
          "homescreenchartname": "string",
          "homescreenchartpublishedid": "string",
          "sendowneremails": true,
          "dontemailmeifiloggedit": true,
          "workhour_start": 0,
          "workhour_end": 0,
          "chargerate": 0,
          "activedirectory_dn": "string",
          "third_party_guid": "string",
          "roles": [
            {
              "teams": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "team_id": 0,
                  "team_name": "string",
                  "department_id": 0,
                  "role_id": "string",
                  "role_name": "string",
                  "is_manager": true,
                  "unassigned_access": true,
                  "otheragent_access": true,
                  "fortickets": true,
                  "foropps": true,
                  "forprojects": true,
                  "in_section": true
                }
              ],
              "departments": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "department_id": 0,
                  "department_name": "string",
                  "role_id": "string",
                  "role_name": "string",
                  "membershiplevel": 0,
                  "includeteamsintree": true
                }
              ],
              "clients": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "client_id": 0,
                  "client_name": "string",
                  "role_id": "string",
                  "role_name": "string"
                }
              ],
              "claims": [
                {
                  "type": "string",
                  "value": "string"
                }
              ],
              "agents": [
                {
                  "id": 0,
                  "name": "string",
                  "onlinestatus_actual": 0,
                  "onlinestatus": 0,
                  "is_online": true,
                  "lastonline": "string",
                  "team": "string",
                  "isdisabled": true,
                  "email": "string",
                  "ad": "string",
                  "lastlogindate": "2019-08-02T14:35:54.858Z",
                  "agentphotopath": "string",
                  "initials": "string",
                  "firstname": "string",
                  "surname": "string",
                  "colour": "string",
                  "jobtitle": "string",
                  "sms": "string",
                  "extensionnumber": "string",
                  "ticket_count": 0,
                  "is_agent": true,
                  "one_client": 0,
                  "teams": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "team_id": 0,
                      "team_name": "string",
                      "department_id": 0,
                      "role_id": "string",
                      "role_name": "string",
                      "is_manager": true,
                      "unassigned_access": true,
                      "otheragent_access": true,
                      "fortickets": true,
                      "foropps": true,
                      "forprojects": true,
                      "in_section": true
                    }
                  ],
                  "departments": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "department_id": 0,
                      "department_name": "string",
                      "role_id": "string",
                      "role_name": "string",
                      "membershiplevel": 0,
                      "includeteamsintree": true
                    }
                  ],
                  "clients": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "client_id": 0,
                      "client_name": "string",
                      "role_id": "string",
                      "role_name": "string"
                    }
                  ],
                  "_canupdate": true,
                  "_canupdate_moreinfo": true
                }
              ],
              "_warning": "string",
              "id": "string",
              "name": "string",
              "normalizedName": "string",
              "concurrencyStamp": "string"
            }
          ],
          "add_roles": [
            {
              "teams": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "team_id": 0,
                  "team_name": "string",
                  "department_id": 0,
                  "role_id": "string",
                  "role_name": "string",
                  "is_manager": true,
                  "unassigned_access": true,
                  "otheragent_access": true,
                  "fortickets": true,
                  "foropps": true,
                  "forprojects": true,
                  "in_section": true
                }
              ],
              "departments": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "department_id": 0,
                  "department_name": "string",
                  "role_id": "string",
                  "role_name": "string",
                  "membershiplevel": 0,
                  "includeteamsintree": true
                }
              ],
              "clients": [
                {
                  "id": 0,
                  "agent_id": 0,
                  "agent_name": "string",
                  "client_id": 0,
                  "client_name": "string",
                  "role_id": "string",
                  "role_name": "string"
                }
              ],
              "claims": [
                {
                  "type": "string",
                  "value": "string"
                }
              ],
              "agents": [
                {
                  "id": 0,
                  "name": "string",
                  "onlinestatus_actual": 0,
                  "onlinestatus": 0,
                  "is_online": true,
                  "lastonline": "string",
                  "team": "string",
                  "isdisabled": true,
                  "email": "string",
                  "ad": "string",
                  "lastlogindate": "2019-08-02T14:35:54.858Z",
                  "agentphotopath": "string",
                  "initials": "string",
                  "firstname": "string",
                  "surname": "string",
                  "colour": "string",
                  "jobtitle": "string",
                  "sms": "string",
                  "extensionnumber": "string",
                  "ticket_count": 0,
                  "is_agent": true,
                  "one_client": 0,
                  "teams": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "team_id": 0,
                      "team_name": "string",
                      "department_id": 0,
                      "role_id": "string",
                      "role_name": "string",
                      "is_manager": true,
                      "unassigned_access": true,
                      "otheragent_access": true,
                      "fortickets": true,
                      "foropps": true,
                      "forprojects": true,
                      "in_section": true
                    }
                  ],
                  "departments": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "department_id": 0,
                      "department_name": "string",
                      "role_id": "string",
                      "role_name": "string",
                      "membershiplevel": 0,
                      "includeteamsintree": true
                    }
                  ],
                  "clients": [
                    {
                      "id": 0,
                      "agent_id": 0,
                      "agent_name": "string",
                      "client_id": 0,
                      "client_name": "string",
                      "role_id": "string",
                      "role_name": "string"
                    }
                  ],
                  "_canupdate": true,
                  "_canupdate_moreinfo": true
                }
              ],
              "_warning": "string",
              "id": "string",
              "name": "string",
              "normalizedName": "string",
              "concurrencyStamp": "string"
            }
          ],
          "claims": [
            {
              "type": "string",
              "value": "string"
            }
          ],
          "languagepack": {
            "id": 0,
            "name": "string",
            "short_name": "string",
            "active": true,
            "flag": "string",
            "is_custom": true,
            "synctonhd": true,
            "linked_id": 0,
            "linked_code": "string",
            "translations": [
              {
                "value": "string",
                "label": "string"
              }
            ],
            "translation_details": [
              {
                "id": 0,
                "language_id": 0,
                "sysid": 0,
                "systype": 0,
                "translation": "string",
                "iscustomised": true,
                "description": "string",
                "default_string": "string",
                "_warning": "string"
              }
            ],
            "translations_are_custom": true,
            "_warning": "string"
          },
          "department": "string",
          "_is_a_departmentmanager": true,
          "_is_a_teammanager": true,
          "cannedtext": [
            {
              "id": 0,
              "name": "string",
              "group_id": 0,
              "text": "string",
              "html": "string",
              "restriction_type": 0,
              "department_id": 0,
              "department_name": "string",
              "team_id": 0,
              "team_name": "string",
              "agent_id": 0,
              "agent_name": "string",
              "_canupdate": true,
              "_warning": "string"
            }
          ],
          "templates": [
            {
              "id": 0,
              "name": "string",
              "type": 0,
              "domain": "string",
              "group_id": 0,
              "restriction_type": "string",
              "restrictto_department_id": 0,
              "restrictto_department_name": "string",
              "restrictto_team_id": 0,
              "restrictto_team_name": "string",
              "restrictto_agent_id": 0,
              "restrictto_agent_name": "string",
              "summary": "string",
              "tickettype_id": 0,
              "rule_count": 0,
              "creation_rules": [
                {
                  "id": 0,
                  "parent_template_id": 0,
                  "child_template_id": 0,
                  "rule_type": 0,
                  "createonchildclose_id": 0,
                  "createonchildclose_name": "string",
                  "working_days": 0,
                  "outcome_id": 0,
                  "outcome_name": "string",
                  "field_id": 0,
                  "field_name": "string",
                  "approvalstatus": 0,
                  "_warning": "string"
                }
              ],
              "todo_list": [
                {
                  "template_id": 0,
                  "id": 0,
                  "text": "string",
                  "sequence": 0,
                  "_warning": "string"
                }
              ],
              "emailto": "string",
              "emailcc": "string",
              "emailsubject": "string",
              "time": "2019-08-02T14:35:54.859Z",
              "disabled": true,
              "lastcreated": "2019-08-02T14:35:54.859Z",
              "nextcreationdate": "2019-08-02T14:35:54.859Z"
            }
          ],
          "twofactor_enabled": true,
          "current_action_type": "string",
          "current_action_name": "string",
          "_isnew": true,
          "adconnection": 0,
          "useadlogin": 0,
          "container_dn": "string",
          "is_sales": true,
          "_warning": "string",
          "_canupdate": true,
          "_canupdate_moreinfo": true
        }
      ],
      "followup_user_id": 0,
      "followup_is_private": true,
      "followup_reminderminutes": 0,
      "followup_agent_status": 0,
      "followup_date": "2019-08-02T14:35:54.859Z",
      "followup_note": "string",
      "followup_note_html": "string",
      "followup_id": 0,
      "reassign_ticket": true,
      "contact_emailaddress": "string",
      "contact_phonenumber": "string",
      "appointment_hours": 0,
      "appointment_work_hours": 0,
      "complete_timetaken": 0,
      "contact_address": {
        "id": 0,
        "type": 0,
        "description": "string",
        "note": "string",
        "line1": "string",
        "line2": "string",
        "line3": "string",
        "line4": "string",
        "postcode": "string",
        "primary": true,
        "inactive": true,
        "date_active": "2019-08-02T14:35:54.860Z",
        "date_inactive": "2019-08-02T14:35:54.860Z",
        "lat": 0,
        "long": 0,
        "site_id": 0,
        "user_id": 0,
        "_warning": "string"
      },
      "ticket": {
        "actioncode": 0,
        "id": 0,
        "dateoccurred": "2019-08-02T14:35:54.860Z",
        "summary": "string",
        "details": "string",
        "status_id": 0,
        "tickettype_id": 0,
        "sla_id": 0,
        "priority_id": 0,
        "client_id": 0,
        "client_name": "string",
        "site_id": 0,
        "site_name": "string",
        "user_id": 0,
        "user_name": "string",
        "team": "string",
        "agent_id": 0,
        "category_1": "string",
        "category_2": "string",
        "category_3": "string",
        "category_4": "string",
        "estimate": 0,
        "timetaken": 0,
        "supplier_name": "string",
        "parent_id": 0,
        "child_count": 0,
        "attachment_count": 0,
        "flagged": true,
        "read": true,
        "enduserstatus": 0,
        "onhold": true,
        "respondbydate": "2019-08-02T14:35:54.860Z",
        "responsedate": "2019-08-02T14:35:54.860Z",
        "responsestartdate": "2019-08-02T14:35:54.860Z",
        "slaresponsestate": "string",
        "fixbydate": "2019-08-02T14:35:54.860Z",
        "dateclosed": "2019-08-02T14:35:54.860Z",
        "excludefromsla": true,
        "slaholdtime": 0,
        "site_timezone": "string",
        "slaactiondate": "2019-08-02T14:35:54.860Z",
        "slapercused": 0,
        "slatimeleft": 0,
        "lastactiondate": "2019-08-02T14:35:54.860Z",
        "organisation_id": 0,
        "department_id": 0,
        "reportedby": "string",
        "user_email": "string",
        "emailtolist": "string",
        "emailcclist": "string",
        "matched_kb_id": 0,
        "release_note": "string",
        "release_id": 0,
        "release_name": "string",
        "release2_id": 0,
        "release2_name": "string",
        "release3_id": 0,
        "release3_name": "string",
        "child_ticket_id_string": "string",
        "child_ticket_ids": [
          0
        ],
        "nextactivitydate": "2019-08-02T14:35:54.860Z",
        "inventory_number": "string",
        "workflow_id": 0,
        "workflow_step": 0,
        "hasbeenclosed": true,
        "unread_child_action_count": 0,
        "child_action_count": 0,
        "is_vip": true,
        "isimportantcontact": true,
        "impact": 0,
        "urgency": 0,
        "startdate": "2019-08-02T14:35:54.860Z",
        "starttime": "string",
        "targetdate": "2019-08-02T14:35:54.860Z",
        "targettime": "string",
        "deadlinedate": "2019-08-02T14:35:54.860Z",
        "followupdate": "2019-08-02T14:35:54.860Z",
        "oppcontactname": "string",
        "oppcompanyname": "string",
        "oppemailaddress": "string",
        "oppcustomertitle": "string",
        "opptel": "string",
        "oppaddr1": "string",
        "oppaddr2": "string",
        "oppaddr3": "string",
        "oppaddr4": "string",
        "opppostcode": "string",
        "oppcountry": "string",
        "opptype": "string",
        "oppvalue": 0,
        "oppconversionprobability": 0,
        "oppvalueadjusted": 0,
        "oppprofit": 0,
        "oppcurrentsystem": "string",
        "oppcompetitors": "string",
        "opptrialdate": "2019-08-02T14:35:54.860Z",
        "oppdemodate": "2019-08-02T14:35:54.860Z",
        "oppdiscountdate": "2019-08-02T14:35:54.860Z",
        "oppattemptsmade": 0,
        "oppconverteddate": "2019-08-02T14:35:54.860Z",
        "oppproductchosen": "string",
        "oppreason": "string",
        "opphear": "string",
        "opptimezonename": "string",
        "oppclosurecategory": 0,
        "projecttimebudget": 0,
        "projectmoneybudget": 0,
        "projecttimeactual": 0,
        "projectmoneyactual": 0,
        "lastnote": "string",
        "userdef1": "string",
        "userdef2": "string",
        "userdef3": "string",
        "userdef4": "string",
        "userdef5": "string",
        "customfields": [
          {
            "id": 0,
            "name": "string",
            "label": "string",
            "summary": "string",
            "type": 0,
            "value": {},
            "display": "string",
            "characterlimit": 0,
            "characterlimittype": 0,
            "inputtype": 0,
            "copytochild": true,
            "searchable": true,
            "ordervalues": true
          }
        ],
        "phonenumber": "string",
        "details_html": "string",
        "takenby": "string",
        "datecreated": "2019-08-02T14:35:54.860Z",
        "createdfrom_id": 0,
        "closure_note": "string",
        "closure_time": 0,
        "closure_agent_id": 0,
        "top_level_id": 0,
        "asset_number": 0,
        "asset_site": 0,
        "slatimeelapsed": 0,
        "slastate": "string",
        "slaexcuse": "string",
        "site_sla_id": 0,
        "supplier_id": 0,
        "supplier": {
          "id": 0,
          "name": "string",
          "logo": "string",
          "toplevel_id": 0,
          "toplevel_name": "string",
          "contact_name": "string",
          "email_address": "string",
          "phone_number": "string",
          "inactive": true,
          "emailtemplate_id": 0,
          "datecreated": "2019-08-02T14:35:54.860Z",
          "phone_number_2": "string",
          "phone_number_3": "string",
          "notes": "string",
          "address": "string",
          "switchslatosupplier": true,
          "emailoverduefixby": true,
          "emailoverdueresponse": true,
          "webserviceurl": "string",
          "emailtemplate_name": "string",
          "accounts_id": "string",
          "website": "string",
          "portal_url": "string",
          "portal_ref": "string",
          "portal_username": "string",
          "portal_password": "string",
          "contact_title": "string",
          "mobile": "string",
          "fax": "string",
          "email_start_tag": "string",
          "email_end_tag": "string",
          "usesnhd": true,
          "nhdurl": "string",
          "nhdemailaddress": "string",
          "nhdpassword": "string",
          "parentid": 0,
          "_warning": "string",
          "customfields": [
            {
              "id": 0,
              "name": "string",
              "label": "string",
              "summary": "string",
              "type": 0,
              "value": {},
              "display": "string",
              "characterlimit": 0,
              "characterlimittype": 0,
              "inputtype": 0,
              "copytochild": true,
              "searchable": true,
              "ordervalues": true
            }
          ]
        },
        "supplier_reference": "string",
        "supplier_slaexcuse": "string",
        "supplier_date": "2019-08-02T14:35:54.860Z",
        "supplier_contract_id": 0,
        "supplier_contract_ref": "string",
        "supplier_sla_id": 0,
        "supplier_priority_id": 0,
        "supplier_responsestate": "string",
        "supplier_responsedate": "2019-08-02T14:35:54.860Z",
        "supplier_responsetime": 0,
        "supplier_respondbydate": "2019-08-02T14:35:54.860Z",
        "supplier_slastate": "string",
        "supplier_slatimeelapsed": 0,
        "supplier_dateclosed": "2019-08-02T14:35:54.860Z",
        "supplier_fixbydate": "2019-08-02T14:35:54.860Z",
        "supplier_breachrespsent": true,
        "supplier_breachfixbysent": true,
        "changestate": "string",
        "approvedby": 0,
        "itil_requesttype_id": 0,
        "showforusers": true,
        "messsent": "string",
        "satisfactionlevel": 0,
        "satisfactioncomment": "string",
        "invoicenumber": "string",
        "invoicenote": "string",
        "invoicedate": "2019-08-02T14:35:54.860Z",
        "invoicepaiddate": "2019-08-02T14:35:54.860Z",
        "nonbillable_time": 0,
        "mileage": 0,
        "planneddate": "2019-08-02T14:35:54.860Z",
        "ccaddress": "string",
        "agreedcleared": true,
        "responsetime": 0,
        "alsoinform": "string",
        "approval_status": 0,
        "justification": "string",
        "backoutplan": "string",
        "communicationplan": "string",
        "testplan": "string",
        "riskdescription": "string",
        "risklevel": 0,
        "impactdescription": "string",
        "impactlevel": 0,
        "serviceid": 0,
        "surveysent": true,
        "planneddateend": "2019-08-02T14:35:54.860Z",
        "source": 0,
        "whoresponded": 0,
        "reviewed": true,
        "currentfaactionnumber": 0,
        "approval_process_step": 0,
        "approval_process_id": 0,
        "faultcodeopen": 0,
        "faultcode": 0,
        "laststatus3rdparty": 0,
        "inform3rdpartysystem": true,
        "deliverycontact": "string",
        "delivery_address": {
          "id": 0,
          "type": 0,
          "description": "string",
          "note": "string",
          "line1": "string",
          "line2": "string",
          "line3": "string",
          "line4": "string",
          "postcode": "string",
          "primary": true,
          "inactive": true,
          "date_active": "2019-08-02T14:35:54.860Z",
          "date_inactive": "2019-08-02T14:35:54.860Z",
          "lat": 0,
          "long": 0,
          "site_id": 0,
          "user_id": 0,
          "_warning": "string"
        },
        "surveyneeded": true,
        "knownerror": true,
        "development": true,
        "causedby": 0,
        "messsentlast": "string",
        "unapprovedchangestatus": 0,
        "changeseq": 0,
        "lastrecurringemailsentdate": "2019-08-02T14:35:54.860Z",
        "template_id": 0,
        "child_template_id": 0,
        "slaholdreminderdatelastemailed": "2019-08-02T14:35:54.860Z",
        "assetstring": "string",
        "mailboxid": 0,
        "merged_into_id": 0,
        "alerttype": "string",
        "actisbillabledefault": true,
        "emaildisplayname": "string",
        "emailpriority": 0,
        "chargerate": 0,
        "forwardinboundupdates": true,
        "loggedoutofhdworkinghours": true,
        "acctmaninformedsurvey": true,
        "laststatuschangeinformed": 0,
        "gfialerttype": "string",
        "quotedescription": "string",
        "quotelabouramount": 0,
        "quotepriority": 0,
        "budgetcode": 0,
        "actualcost": 0,
        "invoicestatus": 0,
        "invoicedescription": "string",
        "invoicelabouramount": 0,
        "invoicematerialsamount": 0,
        "firsttimefix": 0,
        "quotematerialsamount": 0,
        "ukasaccredited": true,
        "labno": "string",
        "istweet": true,
        "twitterscreenname": "string",
        "twitterid": 0,
        "isfacebookpost": true,
        "facebookid": "string",
        "facebookuserid": 0,
        "facebookname": "string",
        "fixbydateadjusted": true,
        "loggedonbehalfby": "string",
        "release_important": true,
        "alternativecontactno": "string",
        "operationalserviceid": 0,
        "requestdetailsprinted": true,
        "serviceformprinted": true,
        "auditstatus": 0,
        "auditunum": 0,
        "auditdate": "2019-08-02T14:35:54.861Z",
        "auditnote": "string",
        "auditfaileddate": "2019-08-02T14:35:54.861Z",
        "auditfailednote": "string",
        "userrequestedapprover": 0,
        "oppdontaddtomailinglist": true,
        "third_party_id": 0,
        "sendprintrequest": 0,
        "pagerdutyid": "string",
        "pagerdutystatus": 0,
        "pagerdutyurl": "string",
        "pagerdutyincidentid": "string",
        "product_id": 0,
        "product_name": "string",
        "component_id": 0,
        "component_name": "string",
        "version_id": 0,
        "version_name": "string",
        "mailentryid": "string",
        "reassigncount": 0,
        "contract_id": 0,
        "billing_address": {
          "id": 0,
          "type": 0,
          "description": "string",
          "note": "string",
          "line1": "string",
          "line2": "string",
          "line3": "string",
          "line4": "string",
          "postcode": "string",
          "primary": true,
          "inactive": true,
          "date_active": "2019-08-02T14:35:54.861Z",
          "date_inactive": "2019-08-02T14:35:54.861Z",
          "lat": 0,
          "long": 0,
          "site_id": 0,
          "user_id": 0,
          "_warning": "string"
        },
        "workflow_name": "string",
        "workflow_stepstarted": "2019-08-02T14:35:54.861Z",
        "lessonslearned": "string",
        "laststatuschangeinformedmanager": 0,
        "lastbugzillasync": "2019-08-02T14:35:54.861Z",
        "sapid": "string",
        "sapattachmentsuuid": "string",
        "currency": 0,
        "projectconsignmentheaderid": 0,
        "projectconsignmentdetailid": 0,
        "servicefailurestid": 0,
        "hdid": 0,
        "deleted": true,
        "matched_rule_id": 0,
        "ignore_kb_match": true,
        "deadlinenotificationhours": 0,
        "showonroadmap": true,
        "roadmapnote": "string",
        "phonenumberfrom": "string",
        "addressfrom": "string",
        "releasenotegroup_id": 0,
        "releasenotegroup_name": "string",
        "changeinformation_html": "string",
        "team_id": 0,
        "team_department_id": 0,
        "sendack": true,
        "agent": {
          "id": 0,
          "name": "string",
          "onlinestatus_actual": 0,
          "onlinestatus": 0,
          "is_online": true,
          "lastonline": "string",
          "team": "string",
          "isdisabled": true,
          "email": "string",
          "ad": "string",
          "lastlogindate": "2019-08-02T14:35:54.861Z",
          "agentphotopath": "string",
          "initials": "string",
          "firstname": "string",
          "surname": "string",
          "colour": "string",
          "jobtitle": "string",
          "sms": "string",
          "extensionnumber": "string",
          "ticket_count": 0,
          "is_agent": true,
          "one_client": 0,
          "teams": [
            {
              "id": 0,
              "agent_id": 0,
              "agent_name": "string",
              "team_id": 0,
              "team_name": "string",
              "department_id": 0,
              "role_id": "string",
              "role_name": "string",
              "is_manager": true,
              "unassigned_access": true,
              "otheragent_access": true,
              "fortickets": true,
              "foropps": true,
              "forprojects": true,
              "in_section": true
            }
          ],
          "departments": [
            {
              "id": 0,
              "agent_id": 0,
              "agent_name": "string",
              "department_id": 0,
              "department_name": "string",
              "role_id": "string",
              "role_name": "string",
              "membershiplevel": 0,
              "includeteamsintree": true
            }
          ],
          "clients": [
            {
              "id": 0,
              "agent_id": 0,
              "agent_name": "string",
              "client_id": 0,
              "client_name": "string",
              "role_id": "string",
              "role_name": "string"
            }
          ],
          "_canupdate": true,
          "_canupdate_moreinfo": true
        },
        "user": {
          "id": 0,
          "name": "string",
          "site_id": 0,
          "site_name": "string",
          "client_name": "string",
          "firstname": "string",
          "surname": "string",
          "initials": "string",
          "title": "string",
          "emailaddress": "string",
          "phonenumber_preferred": "string",
          "sitephonenumber": "string",
          "phonenumber": "string",
          "homenumber": "string",
          "mobilenumber": "string",
          "mobilenumber2": "string",
          "fax": "string",
          "telpref": 0,
          "activedirectory_dn": "string",
          "container_dn": "string",
          "login": "string",
          "inactive": true,
          "colour": "string",
          "isimportantcontact": true,
          "other1": "string",
          "other2": "string",
          "other3": "string",
          "other4": "string",
          "other5": "string",
          "neversendemails": true,
          "customfields": [
            {
              "id": 0,
              "name": "string",
              "label": "string",
              "summary": "string",
              "type": 0,
              "value": {},
              "display": "string",
              "characterlimit": 0,
              "characterlimittype": 0,
              "inputtype": 0,
              "copytochild": true,
              "searchable": true,
              "ordervalues": true
            }
          ],
          "datecreated": "2019-08-02T14:35:54.861Z",
          "inv1": 0,
          "inv2": 0,
          "inv3": 0,
          "inv4": 0,
          "notes": "string",
          "slaid": 0,
          "old_password": "string",
          "new_password": "string",
          "dontackemails": true,
          "web_access_level": 0,
          "showmeonly": 0,
          "showrecentonly": 0,
          "inform": true,
          "inv1site": 0,
          "inv2site": 0,
          "inv3site": 0,
          "inv4site": 0,
          "inv5": 0,
          "inv6": 0,
          "inv7": 0,
          "inv8": 0,
          "inv9": 0,
          "inv10": 0,
          "inv5site": 0,
          "inv6site": 0,
          "inv7site": 0,
          "inv8site": 0,
          "inv9site": 0,
          "inv10site": 0,
          "informaction": true,
          "informclearance": true,
          "inv11": 0,
          "inv12": 0,
          "inv13": 0,
          "inv14": 0,
          "inv15": 0,
          "inv16": 0,
          "inv17": 0,
          "inv18": 0,
          "inv19": 0,
          "inv20": 0,
          "inv21": 0,
          "inv22": 0,
          "inv23": 0,
          "inv24": 0,
          "inv25": 0,
          "inv11site": 0,
          "inv12site": 0,
          "inv13site": 0,
          "inv14site": 0,
          "inv15site": 0,
          "inv16site": 0,
          "inv17site": 0,
          "inv18site": 0,
          "inv19site": 0,
          "inv20site": 0,
          "inv21site": 0,
          "inv22site": 0,
          "inv23site": 0,
          "inv24site": 0,
          "inv25site": 0,
          "showslatimes": true,
          "priority_id": 0,
          "canadd": true,
          "allowviewsitedocs": true,
          "third_party_guid": "string",
          "ischangeapprover": true,
          "cancreateuser": true,
          "department": "string",
          "isheadofdept": true,
          "deputysite": 0,
          "deputyusername": "string",
          "cat2": "string",
          "lastlogindate": "2019-08-02T14:35:54.861Z",
          "email2": "string",
          "email3": "string",
          "iscontractcontact": true,
          "informnewarea": true,
          "informactionarea": true,
          "informclearancearea": true,
          "disclaimermatchstring": "string",
          "viewallcleared": true,
          "twitterscreenname": "string",
          "facebookid": 0,
          "isexternal": true,
          "question1": 0,
          "question2": 0,
          "question3": 0,
          "question4": 0,
          "question5": 0,
          "dontaddtomailinglist": true,
          "caneditwebdetails": true,
          "cataloglevel": 0,
          "canaccesscatalog": true,
          "hasbeentrained": true,
          "admanager": "string",
          "canviewcontracts": true,
          "ispoapprover": true,
          "encmethod": 0,
          "adconnection": 0,
          "useadlogin": 0,
          "site": {
            "id": 0,
            "name": "string",
            "client_id": 0,
            "client_name": "string",
            "clientsite_name": "string",
            "inactive": true,
            "sla_id": 0,
            "phonenumber": "string",
            "colour": "string",
            "timezone": "string",
            "invoice_address_isdelivery": true,
            "datecreated": "2019-08-02T14:35:54.861Z",
            "text": 0,
            "globx": 0,
            "globy": 0,
            "style": 0,
            "inuseby": 0,
            "notes": "string",
            "upwho": 0,
            "uptimestamp": "2019-08-02T14:35:54.861Z",
            "xrefsite": 0,
            "zoffsetx": 0,
            "zoffsety": 0,
            "zoomx": 0,
            "zoomy": 0,
            "smallx": 0,
            "smally": 0,
            "bigx": 0,
            "bigy": 0,
            "ldapstring": "string",
            "emaildomain": "string",
            "deliverby": 0,
            "isinvoicesite": true,
            "refnumber": 0,
            "defaultdelivery": true,
            "seriousnesslevel": 0,
            "geocoord1": 0,
            "geocoord2": 0,
            "todomain": "string",
            "defaultstocklocation": 0,
            "stopped": 0,
            "gfisiteid": 0,
            "itetimeoffset": 0,
            "itedateformat": 0,
            "disclaimermatchstring": "string",
            "emailsubjectprefix": "string",
            "regionaldirector": 0,
            "facilitiesmanager": 0,
            "actguid": "string",
            "teamviewerpassword": "string",
            "contractlastchecked": "2019-08-02T14:35:54.861Z",
            "maincontact_id": 0,
            "maincontact_name": "string",
            "wildcardref": "string",
            "monthlyreportlastrun": "2019-08-02T14:35:54.861Z",
            "monthlyreportinclude": true,
            "monthlyreportemailmanager": true,
            "accountmanagertech": true,
            "monthlyreportemaildirect": true,
            "language_id": 0,
            "language_name": "string",
            "snowname": "string",
            "linked_organisation_id": 0,
            "client": {
              "id": 0,
              "name": "string",
              "toplevel_id": 0,
              "toplevel_name": "string",
              "inactive": true,
              "colour": "string",
              "confirmemail": 0,
              "actionemail": 0,
              "clearemail": 0,
              "messagegroup_id": 0,
              "from_address_override": "string",
              "logo": "string",
              "override_org_logo": true,
              "override_org_name": "string",
              "override_org_address": {
                "id": 0,
                "type": 0,
                "description": "string",
                "note": "string",
                "line1": "string",
                "line2": "string",
                "line3": "string",
                "line4": "string",
                "postcode": "string",
                "primary": true,
                "inactive": true,
                "date_active": "2019-08-02T14:35:54.862Z",
                "date_inactive": "2019-08-02T14:35:54.862Z",
                "lat": 0,
                "long": 0,
                "site_id": 0,
                "user_id": 0,
                "_warning": "string"
              },
              "override_org_phone": "string",
              "override_org_email": "string",
              "override_org_website": "string",
              "override_org_portalurl": "string",
              "customfields": [
                {
                  "id": 0,
                  "name": "string",
                  "label": "string",
                  "summary": "string",
                  "type": 0,
                  "value": {},
                  "display": "string",
                  "characterlimit": 0,
                  "characterlimittype": 0,
                  "inputtype": 0,
                  "copytochild": true,
                  "searchable": true,
                  "ordervalues": true
                }
              ],
              "datecreated": "2019-08-02T14:35:54.862Z",
              "createdfrom_id": 0,
              "notes": "string",
              "announce": "string",
              "announcedate": "2019-08-02T14:35:54.862Z",
              "pritech": 0,
              "pritech_name": "string",
              "sectech": 0,
              "sectech_name": "string",
              "prinotify": true,
              "secnotify": true,
              "priassign": true,
              "secassign": true,
              "accountmanagertech": 0,
              "accountmanagertech_name": "string",
              "percentage_to_survey": 0,
              "chargeperiod": 0,
              "chargehours": 0,
              "chargecarryover": 0,
              "invoiceyes": true,
              "fluserdef1": "string",
              "fluserdef2": "string",
              "fluserdef3": "string",
              "fluserdef4": "string",
              "fluserdef5": "string",
              "floverride": true,
              "fluserdef1hide": true,
              "fluserdef2hide": true,
              "fluserdef3hide": true,
              "fluserdef4hide": true,
              "fluserdef5hide": true,
              "fluserdef1mand": true,
              "fluserdef2mand": true,
              "fluserdef3mand": true,
              "fluserdef4mand": true,
              "fluserdef5mand": true,
              "includeactions": true,
              "needsinvoice": true,
              "startdate": "2019-08-02T14:35:54.862Z",
              "startbalance": 0,
              "hourlyrate": 0,
              "periodcharge": 0,
              "dontinvoice": true,
              "invoicetemplate": "string",
              "invoicecomment": "string",
              "lastinvoiceenddate": "2019-08-02T14:35:54.862Z",
              "showslaonweb": true,
              "slataxcode": 0,
              "nonslataxcode": 0,
              "accountsid": "string",
              "imageindex": 0,
              "chargehours2": 0,
              "hourlyrate2": 0,
              "cat2": "string",
              "cat3": "string",
              "cat4": "string",
              "cat5": "string",
              "enddate": "2019-08-02T14:35:54.862Z",
              "ucemail": 0,
              "fcemail": 0,
              "stopped": 0,
              "actguid": "string",
              "smsbalance": 0,
              "html": "string",
              "hv": 0,
              "hvdate": "2019-08-02T14:35:54.862Z",
              "emailinvoice": true,
              "seriousnesslevel": 0,
              "defcat1": "string",
              "defcat2": "string",
              "defcat3": "string",
              "defcat4": "string",
              "thresholdbreached": 0,
              "monthlyreportinclude": true,
              "monthlyreportlastrun": "2019-08-02T14:35:54.862Z",
              "monthlyreportemaildirect": true,
              "monthlyreportemailmanager": true,
              "monthlyreportshowonweb": true,
              "ref": "string",
              "areatype": 0,
              "unmatchedcombinations": 0,
              "prepayrecurringchargenextdate": "2019-08-02T14:35:54.862Z",
              "billforrecurringprepayamount": true,
              "prepayrecurringcharge": 0,
              "prepayrecurringhours": 0,
              "prepayrecurringchargebp": 0,
              "gficlientid": "string",
              "accountsemailaddress": "string",
              "disclaimermatchstring": "string",
              "paymentterms": 0,
              "showallnonbillable": true,
              "billinggroup": 0,
              "autotopupthreshhold": 0,
              "autotopuptoamount": 0,
              "autotopupcostperhour": 0,
              "autotopupbyamount": 0,
              "surchargeid": 0,
              "contracttemplateid": 0,
              "overidegreeting": "string",
              "clientpackage": 0,
              "scopeofbusiness": 0,
              "preferredagent": 0,
              "callhandlingnotes": "string",
              "teamviewerpassword": "string",
              "customertype": 0,
              "customertype_new": "string",
              "calldate": "2019-08-02T14:35:54.862Z",
              "discountperc": 0,
              "showfaqfortoplevel": true,
              "accountsccemailaddress": "string",
              "isopportunity": 0,
              "snowname": "string",
              "is_vip": true,
              "main_site_id": 0,
              "main_site_name": "string",
              "linked_organisation_id": 0,
              "all_organisations_allowed": true,
              "allowed_organisations": [
                {
                  "id": 0,
                  "name": "string",
                  "reply_address": "string",
                  "messagegroup_id": 0,
                  "address": {
                    "id": 0,
                    "type": 0,
                    "description": "string",
                    "note": "string",
                    "line1": "string",
                    "line2": "string",
                    "line3": "string",
                    "line4": "string",
                    "postcode": "string",
                    "primary": true,
                    "inactive": true,
                    "date_active": "2019-08-02T14:35:54.864Z",
                    "date_inactive": "2019-08-02T14:35:54.864Z",
                    "lat": 0,
                    "long": 0,
                    "site_id": 0,
                    "user_id": 0,
                    "_warning": "string"
                  },
                  "phone": "string",
                  "fax": "string",
                  "email": "string",
                  "website": "string",
                  "logo": "string",
                  "deliverysite": 0,
                  "portalurl": "string",
                  "portalcolour": "string",
                  "portalfolderlocation": "string",
                  "departments": [
                    {
                      "id": 0,
                      "name": "string",
                      "organisation_id": 0,
                      "organisation_name": "string",
                      "long_name": "string",
                      "type": 0,
                      "teams": [
                        {
                          "id": 0,
                          "name": "string",
                          "sequence": 0,
                          "forrequests": true,
                          "foropps": true,
                          "forprojects": true,
                          "ticket_count": 0,
                          "department_id": 0,
                          "department_name": "string",
                          "inactive": true,
                          "override_column_id": 0,
                          "agents": [
                            {}
                          ],
                          "managers": [
                            {
                              "id": 0,
                              "name": "string",
                              "agent_id": 0,
                              "user_id": 0
                            }
                          ]
                        }
                      ],
                      "agent_members": [
                        {
                          "id": 0,
                          "name": "string",
                          "onlinestatus_actual": 0,
                          "onlinestatus": 0,
                          "is_online": true,
                          "lastonline": "string",
                          "team": "string",
                          "isdisabled": true,
                          "email": "string",
                          "ad": "string",
                          "lastlogindate": "2019-08-02T14:35:54.864Z",
                          "agentphotopath": "string",
                          "initials": "string",
                          "firstname": "string",
                          "surname": "string",
                          "colour": "string",
                          "jobtitle": "string",
                          "sms": "string",
                          "extensionnumber": "string",
                          "ticket_count": 0,
                          "is_agent": true,
                          "one_client": 0,
                          "teams": [
                            {
                              "id": 0,
                              "agent_id": 0,
                              "agent_name": "string",
                              "team_id": 0,
                              "team_name": "string",
                              "department_id": 0,
                              "role_id": "string",
                              "role_name": "string",
                              "is_manager": true,
                              "unassigned_access": true,
                              "otheragent_access": true,
                              "fortickets": true,
                              "foropps": true,
                              "forprojects": true,
                              "in_section": true
                            }
                          ],
                          "departments": [
                            {
                              "id": 0,
                              "agent_id": 0,
                              "agent_name": "string",
                              "department_id": 0,
                              "department_name": "string",
                              "role_id": "string",
                              "role_name": "string",
                              "membershiplevel": 0,
                              "includeteamsintree": true
                            }
                          ],
                          "clients": [
                            {
                              "id": 0,
                              "agent_id": 0,
                              "agent_name": "string",
                              "client_id": 0,
                              "client_name": "string",
                              "role_id": "string",
                              "role_name": "string"
                            }
                          ],
                          "_canupdate": true,
                          "_canupdate_moreinfo": true
                        }
                      ],
                      "managers": [
                        {
                          "id": 0,
                          "name": "string",
                          "agent_id": 0,
                          "user_id": 0
                        }
                      ],
                      "user_count": 0
                    }
                  ],
                  "linked_client_id": 0,
                  "allowall_tickettypes": true,
                  "allowed_tickettypes": [
                    {
                      "id": 0,
                      "name": "string",
                      "ticket_count": 0,
                      "use": "string",
                      "sequence": 0,
                      "default_sla": 0,
                      "group_id": 0,
                      "group_name": "string"
                    }
                  ],
                  "faqlists": [
                    {
                      "id": 0,
                      "name": "string",
                      "showforall": true,
                      "level": 0,
                      "is_group": true,
                      "group_id": 0,
                      "group_name": "string",
                      "full_name": "string",
                      "article_count": 0,
                      "fields": [
                        {
                          "id": 0,
                          "rtid": 0,
                          "fieldid": 0,
                          "seq": 0,
                          "tableid": 0,
                          "groupid": 0,
                          "endusernew": 0,
                          "enduserdetail": 0,
                          "technew": 0,
                          "techdetail": 0,
                          "fieldname": "string",
                          "fieldinfo": {
                            "id": 0,
                            "name": "string",
                            "label": "string",
                            "labellong": "string",
                            "summary": "string",
                            "hint": "string",
                            "lookup": 0,
                            "type": 0,
                            "custom": 0,
                            "usage": 0,
                            "tab_id": 0,
                            "tab_name": "string",
                            "table_id": 0,
                            "table_name": "string",
                            "readonly": true,
                            "addunknown": true,
                            "extratype": 0,
                            "calcfield": "string",
                            "characterlimit": 0,
                            "characterlimittype": 0,
                            "inputtype": 0,
                            "copytochild": true,
                            "searchable": true,
                            "user_searchable": true,
                            "defaultvalue": "string",
                            "ordervaluesalphanumerically": true,
                            "defaultvalue_lookup": "string",
                            "values": [
                              {
                                "lookupid": 0,
                                "id": 0,
                                "name": "string",
                                "value2": "string",
                                "value2_bool": true,
                                "value3": "string",
                                "value3_bool": true,
                                "value4": "string",
                                "value4_bool": true,
                                "value5": "string",
                                "value5_bool": true,
                                "value6": "string",
                                "value6_bool": true,
                                "rates": [
                                  {
                                    "id": 0,
                                    "area": 0,
                                    "charge_id": 0,
                                    "startdate": "2019-08-02T14:35:54.864Z",
                                    "rate": 0,
                                    "org": 0,
                                    "minimum": 0,
                                    "increment": 0,
                                    "oohmultiplier": 0,
                                    "holidaymultiplier": 0,
                                    "weekendmultiplier": 0,
                                    "surcharge": true,
                                    "round": 0,
                                    "current": true,
                                    "_warning": "string"
                                  }
                                ],
                                "_warning": "string"
                              }
                            ],
                            "new_values": "string",
                            "variable_name": "string",
                            "faults_field_name": "string",
                            "actions_field_name": "string",
                            "table_info": {
                              "id": 0,
                              "name": "string",
                              "linkto_table_id": 0,
                              "note": "string",
                              "fields": [
                                {}
                              ],
                              "_warning": "string"
                            },
                            "client_restrictions": [
                              {
                                "id": 0,
                                "client_id": 0,
                                "client_name": "string",
                                "field_id": 0
                              }
                            ],
                            "_warning": "string"
                          },
                          "visibility_conditions": [
                            {
                              "id": 0,
                              "tickettype_id": 0,
                              "field_id": 0,
                              "lookup_field_id": 0,
                              "lookup_value_id": 0,
                              "lookup_value": "string",
                              "_warning": "string"
                            }
                          ],
                          "value_restrictions": [
                            {
                              "id": 0,
                              "tickettype_id": 0,
                              "field_id": 0,
                              "value_id": 0,
                              "value_name": "string",
                              "_warning": "string"
                            }
                          ],
                          "group": {
                            "id": 0,
                            "header": "string",
                            "name": "string",
                            "fields": [
                              {}
                            ],
                            "_warning": "string"
                          },
                          "_warning": "string"
                        }
                      ]
                    }
                  ],
                  "_warning": "string"
                }
              ],
              "override_signature": "string",
              "contractaccountsdesc": "string",
              "prepayaccountsdesc": "string",
              "site_update": [
                {}
              ],
              "newclient_sitename": "string",
              "newclient_phonenumber": "string",
              "newclient_domain": "string",
              "newclient_timezone": "string",
              "newclient_contactname": "string",
              "newclient_contactemail": "string",
              "newclient_contacttitle": "string",
              "newclient_web_access_level": 0,
              "newclient_sendwelcomeemail": true,
              "newclient_delivery_address": {
                "id": 0,
                "type": 0,
                "description": "string",
                "note": "string",
                "line1": "string",
                "line2": "string",
                "line3": "string",
                "line4": "string",
                "postcode": "string",
                "primary": true,
                "inactive": true,
                "date_active": "2019-08-02T14:35:54.865Z",
                "date_inactive": "2019-08-02T14:35:54.865Z",
                "lat": 0,
                "long": 0,
                "site_id": 0,
                "user_id": 0,
                "_warning": "string"
              },
              "faqlists": [
                {
                  "id": 0,
                  "name": "string",
                  "showforall": true,
                  "level": 0,
                  "is_group": true,
                  "group_id": 0,
                  "group_name": "string",
                  "full_name": "string",
                  "article_count": 0,
                  "fields": [
                    {
                      "id": 0,
                      "rtid": 0,
                      "fieldid": 0,
                      "seq": 0,
                      "tableid": 0,
                      "groupid": 0,
                      "endusernew": 0,
                      "enduserdetail": 0,
                      "technew": 0,
                      "techdetail": 0,
                      "fieldname": "string",
                      "fieldinfo": {
                        "id": 0,
                        "name": "string",
                        "label": "string",
                        "labellong": "string",
                        "summary": "string",
                        "hint": "string",
                        "lookup": 0,
                        "type": 0,
                        "custom": 0,
                        "usage": 0,
                        "tab_id": 0,
                        "tab_name": "string",
                        "table_id": 0,
                        "table_name": "string",
                        "readonly": true,
                        "addunknown": true,
                        "extratype": 0,
                        "calcfield": "string",
                        "characterlimit": 0,
                        "characterlimittype": 0,
                        "inputtype": 0,
                        "copytochild": true,
                        "searchable": true,
                        "user_searchable": true,
                        "defaultvalue": "string",
                        "ordervaluesalphanumerically": true,
                        "defaultvalue_lookup": "string",
                        "values": [
                          {
                            "lookupid": 0,
                            "id": 0,
                            "name": "string",
                            "value2": "string",
                            "value2_bool": true,
                            "value3": "string",
                            "value3_bool": true,
                            "value4": "string",
                            "value4_bool": true,
                            "value5": "string",
                            "value5_bool": true,
                            "value6": "string",
                            "value6_bool": true,
                            "rates": [
                              {
                                "id": 0,
                                "area": 0,
                                "charge_id": 0,
                                "startdate": "2019-08-02T14:35:54.865Z",
                                "rate": 0,
                                "org": 0,
                                "minimum": 0,
                                "increment": 0,
                                "oohmultiplier": 0,
                                "holidaymultiplier": 0,
                                "weekendmultiplier": 0,
                                "surcharge": true,
                                "round": 0,
                                "current": true,
                                "_warning": "string"
                              }
                            ],
                            "_warning": "string"
                          }
                        ],
                        "new_values": "string",
                        "variable_name": "string",
                        "faults_field_name": "string",
                        "actions_field_name": "string",
                        "table_info": {
                          "id": 0,
                          "name": "string",
                          "linkto_table_id": 0,
                          "note": "string",
                          "fields": [
                            {}
                          ],
                          "_warning": "string"
                        },
                        "client_restrictions": [
                          {
                            "id": 0,
                            "client_id": 0,
                            "client_name": "string",
                            "field_id": 0
                          }
                        ],
                        "_warning": "string"
                      },
                      "visibility_conditions": [
                        {
                          "id": 0,
                          "tickettype_id": 0,
                          "field_id": 0,
                          "lookup_field_id": 0,
                          "lookup_value_id": 0,
                          "lookup_value": "string",
                          "_warning": "string"
                        }
                      ],
                      "value_restrictions": [
                        {
                          "id": 0,
                          "tickettype_id": 0,
                          "field_id": 0,
                          "value_id": 0,
                          "value_name": "string",
                          "_warning": "string"
                        }
                      ],
                      "group": {
                        "id": 0,
                        "header": "string",
                        "name": "string",
                        "fields": [
                          {}
                        ],
                        "_warning": "string"
                      },
                      "_warning": "string"
                    }
                  ]
                }
              ],
              "popup_notes": [
                {
                  "id": 0,
                  "client_id": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "date_created": "2019-08-02T14:35:54.865Z",
                  "note": "string",
                  "dismissable": true,
                  "read_status": 0,
                  "displaymodal": true,
                  "_warning": "string"
                }
              ],
              "_reassign_all_to_user": 0,
              "allowall_tickettypes": true,
              "allowed_tickettypes": [
                {
                  "id": 0,
                  "name": "string",
                  "ticket_count": 0,
                  "use": "string",
                  "sequence": 0,
                  "default_sla": 0,
                  "group_id": 0,
                  "group_name": "string"
                }
              ],
              "allowall_category1": true,
              "allowed_category1": [
                {
                  "id": 0,
                  "type": 0,
                  "client_id": 0,
                  "tickettype_id": 0,
                  "team_id": 0,
                  "service_id": 0,
                  "category_id": 0,
                  "category_value": "string",
                  "_warning": "string"
                }
              ],
              "allowall_category2": true,
              "allowed_category2": [
                {
                  "id": 0,
                  "type": 0,
                  "client_id": 0,
                  "tickettype_id": 0,
                  "team_id": 0,
                  "service_id": 0,
                  "category_id": 0,
                  "category_value": "string",
                  "_warning": "string"
                }
              ],
              "allowall_category3": true,
              "allowed_category3": [
                {
                  "id": 0,
                  "type": 0,
                  "client_id": 0,
                  "tickettype_id": 0,
                  "team_id": 0,
                  "service_id": 0,
                  "category_id": 0,
                  "category_value": "string",
                  "_warning": "string"
                }
              ],
              "allowall_category4": true,
              "allowed_category4": [
                {
                  "id": 0,
                  "type": 0,
                  "client_id": 0,
                  "tickettype_id": 0,
                  "team_id": 0,
                  "service_id": 0,
                  "category_id": 0,
                  "category_value": "string",
                  "_warning": "string"
                }
              ],
              "open_ticket_count": 0,
              "onhold_ticket_count": 0,
              "total_ticket_count": 0,
              "opened_thismonth_count": 0,
              "billingplans": [
                {
                  "client_id": 0,
                  "seq": 0,
                  "type": 0,
                  "itil_requesttype": 0,
                  "priority": 0,
                  "chargerate_id": 0,
                  "chargerate_name": "string",
                  "multiplier": 0,
                  "plan_id": 0,
                  "plan_name": "string",
                  "category_1": "string",
                  "_warning": "string"
                }
              ],
              "_warning": "string"
            },
            "users_update": [
              {}
            ],
            "newsite_contactname": "string",
            "newsite_contactemail": "string",
            "newsite_contacttitle": "string",
            "newsite_web_access_level": 0,
            "newsite_sendwelcomeemail": true,
            "delivery_address": {
              "id": 0,
              "type": 0,
              "description": "string",
              "note": "string",
              "line1": "string",
              "line2": "string",
              "line3": "string",
              "line4": "string",
              "postcode": "string",
              "primary": true,
              "inactive": true,
              "date_active": "2019-08-02T14:35:54.865Z",
              "date_inactive": "2019-08-02T14:35:54.865Z",
              "lat": 0,
              "long": 0,
              "site_id": 0,
              "user_id": 0,
              "_warning": "string"
            },
            "invoice_address": {
              "id": 0,
              "type": 0,
              "description": "string",
              "note": "string",
              "line1": "string",
              "line2": "string",
              "line3": "string",
              "line4": "string",
              "postcode": "string",
              "primary": true,
              "inactive": true,
              "date_active": "2019-08-02T14:35:54.865Z",
              "date_inactive": "2019-08-02T14:35:54.865Z",
              "lat": 0,
              "long": 0,
              "site_id": 0,
              "user_id": 0,
              "_warning": "string"
            },
            "popup_notes": [
              {
                "id": 0,
                "client_id": 0,
                "site_id": 0,
                "user_id": 0,
                "date_created": "2019-08-02T14:35:54.865Z",
                "note": "string",
                "dismissable": true,
                "read_status": 0,
                "displaymodal": true,
                "_warning": "string"
              }
            ],
            "_reassign_all_to_user": 0,
            "fields": [
              {
                "id": 0,
                "name": "string",
                "validate": "string",
                "value": {},
                "display": "string",
                "mandatory": true,
                "showonactivity": true,
                "lookup": 0,
                "systemuse": 0,
                "typeinfo_id": 0
              }
            ],
            "licences": [
              {
                "id": "string",
                "licence_key": "string",
                "licencehashdate": "2019-08-02T14:35:54.865Z",
                "site_id": 0,
                "version": "string",
                "apiurl": "string",
                "organisationname": "string",
                "is_trial": true,
                "trialexpiry": "2019-08-02T14:35:54.865Z",
                "registrationdate": "2019-08-02T14:35:54.865Z"
              }
            ],
            "open_ticket_count": 0,
            "onhold_ticket_count": 0,
            "total_ticket_count": 0,
            "opened_thismonth_count": 0,
            "guid": "string",
            "_warning": "string",
            "customfields": [
              {
                "id": 0,
                "name": "string",
                "label": "string",
                "summary": "string",
                "type": 0,
                "value": {},
                "display": "string",
                "characterlimit": 0,
                "characterlimittype": 0,
                "inputtype": 0,
                "copytochild": true,
                "searchable": true,
                "ordervalues": true
              }
            ]
          },
          "sendwelcomeemail": true,
          "resetpassword": true,
          "_anonymise": true,
          "_reassign_all_to_user": 0,
          "ismaincontact": true,
          "primary_address": {
            "id": 0,
            "type": 0,
            "description": "string",
            "note": "string",
            "line1": "string",
            "line2": "string",
            "line3": "string",
            "line4": "string",
            "postcode": "string",
            "primary": true,
            "inactive": true,
            "date_active": "2019-08-02T14:35:54.866Z",
            "date_inactive": "2019-08-02T14:35:54.866Z",
            "lat": 0,
            "long": 0,
            "site_id": 0,
            "user_id": 0,
            "_warning": "string"
          },
          "addresses": [
            {
              "id": 0,
              "type": 0,
              "description": "string",
              "note": "string",
              "line1": "string",
              "line2": "string",
              "line3": "string",
              "line4": "string",
              "postcode": "string",
              "primary": true,
              "inactive": true,
              "date_active": "2019-08-02T14:35:54.866Z",
              "date_inactive": "2019-08-02T14:35:54.866Z",
              "lat": 0,
              "long": 0,
              "site_id": 0,
              "user_id": 0,
              "_warning": "string"
            }
          ],
          "departments": [
            {
              "id": 0,
              "user_id": 0,
              "user_name": "string",
              "department_id": 0,
              "department_name": "string",
              "is_manager": true
            }
          ],
          "linked_agent_id": 0,
          "organisation_id": 0,
          "popup_notes": [
            {
              "id": 0,
              "client_id": 0,
              "site_id": 0,
              "user_id": 0,
              "date_created": "2019-08-02T14:35:54.866Z",
              "note": "string",
              "dismissable": true,
              "read_status": 0,
              "displaymodal": true,
              "_warning": "string"
            }
          ],
          "open_ticket_count": 0,
          "onhold_ticket_count": 0,
          "total_ticket_count": 0,
          "opened_thismonth_count": 0,
          "_isnew": true,
          "_warning": "string",
          "client_id": 0
        },
        "lastaction": {
          "note_html": "string",
          "ticket_id": 0,
          "id": 0,
          "outcome": "string",
          "who": "string",
          "who_type": 0,
          "who_imgpath": "string",
          "who_agentid": 0,
          "datetime": "2019-08-02T14:35:54.866Z",
          "note": "string",
          "emailbody": "string",
          "emailsubject": "string",
          "emailbody_html": "string",
          "actionuserdef": 0,
          "userdesc": "string",
          "actiondatecreated": "2019-08-02T14:35:54.866Z",
          "actioninvoicenumber": "string",
          "externalinvoicenumber": 0,
          "actionchargeamount": 0,
          "actionchargehours": 0,
          "actionnonchargeamount": 0,
          "actionnonchargehours": 0,
          "actioncontractid": 0,
          "actprocessid": 0,
          "actiontravelamount": 0,
          "actionmileageamount": 0,
          "actiontravelmileageinvoicenumber": 0,
          "actionbillingplanid": 0,
          "actioncalendarstatus": 0,
          "actionapptid": "string",
          "actionsmsstatus": 0,
          "timetakenadjusted": 0,
          "sitevisitunits": 0,
          "svid": 0,
          "asset_id": 0,
          "asset_site": 0,
          "lwwarrantyreported": true,
          "from_mailbox_id": 0,
          "from_address_override": "string",
          "actionarrivaldate": "2019-08-02T14:35:54.866Z",
          "actioncompletiondate": "2019-08-02T14:35:54.866Z",
          "actiontravelstartdate": "2019-08-02T14:35:54.866Z",
          "actiontravelenddate": "2019-08-02T14:35:54.866Z",
          "actionactualresponse": 0,
          "actionslaresponsestate": "string",
          "actisbillable": true,
          "actisreadyforprocessing": true,
          "labourwarranty": true,
          "actreviewed": true,
          "actprocesseddate": "2019-08-02T14:35:54.866Z",
          "actionprepayhours": 0,
          "emailbccnew": "string",
          "actionuserdefineddata": "string",
          "emailtolistall": "string",
          "emaildirection": "string",
          "reply_direct": true,
          "actioninformownerofaction": true,
          "surchargeid": 0,
          "achargetotalaction": true,
          "achargetotalprocessed": true,
          "sendtweet": true,
          "tweetsent": true,
          "tweetfrom": "string",
          "twitterid": 0,
          "sendtofb": true,
          "senttofb": true,
          "facebookid": "string",
          "facebookname": "string",
          "calloutcomenum": 0,
          "actionresponsedate": "2019-08-02T14:35:54.866Z",
          "actiontargetresponsedate": "2019-08-02T14:35:54.866Z",
          "pagerdutysendstatus": 0,
          "mailentryid": "string",
          "replytoaddress": "string",
          "actsapuuid": "string",
          "whowith": "string",
          "chatid": 0,
          "dynamicsactionid": "string",
          "actionby_agent_id": 0,
          "actionby_user_id": 0,
          "action_appointment_id": 0,
          "new_tickettype": 0,
          "new_priority": 0,
          "new_category1": "string",
          "new_category2": "string",
          "new_category3": "string",
          "new_category4": "string",
          "new_estimate": 0,
          "new_impact": 0,
          "new_urgency": 0,
          "new_matched_rule_id": 0,
          "new_firsttimefix": true,
          "new_team": "string",
          "new_agent": 0,
          "new_slastatus": 0,
          "new_fixbydate": "2019-08-02T14:35:54.866Z",
          "new_followupdate": "2019-08-02T14:35:54.866Z",
          "new_deadlinedate": "2019-08-02T14:35:54.866Z",
          "new_deadlinenotificationhours": 0,
          "new_startdate": "2019-08-02T14:35:54.866Z",
          "new_starttime": "string",
          "new_targetdate": "2019-08-02T14:35:54.866Z",
          "new_targettime": "string",
          "new_oppcontactname": "string",
          "new_oppcompanyname": "string",
          "new_oppemailaddress": "string",
          "new_oppcustomertitle": "string",
          "new_opptel": "string",
          "new_oppcountry": "string",
          "new_opptype": "string",
          "new_opphear": "string",
          "new_oppvalue": 0,
          "new_oppconversionprobability": 0,
          "new_oppprofit": 0,
          "new_oppcurrentsystem": "string",
          "new_oppcompetitors": "string",
          "new_opptrialdate": "2019-08-02T14:35:54.866Z",
          "new_oppdemodate": "2019-08-02T14:35:54.866Z",
          "new_oppdiscountdate": "2019-08-02T14:35:54.866Z",
          "new_oppattemptsmade": 0,
          "new_oppconverteddate": "2019-08-02T14:35:54.866Z",
          "new_oppproductchosen": "string",
          "new_oppreason": "string",
          "new_opptimezonename": "string",
          "new_oppclosurecategory": 0,
          "new_oppdontaddtomailinglist": true,
          "new_approvalprocess": 0,
          "new_approvalprocess_agent_id": 0,
          "new_approvalprocess_user_id": 0,
          "new_approvalprocess_users": [
            {
              "id": 0,
              "name": "string",
              "site_id": 0,
              "site_name": "string",
              "client_name": "string",
              "firstname": "string",
              "surname": "string",
              "initials": "string",
              "title": "string",
              "emailaddress": "string",
              "phonenumber_preferred": "string",
              "sitephonenumber": "string",
              "phonenumber": "string",
              "homenumber": "string",
              "mobilenumber": "string",
              "mobilenumber2": "string",
              "fax": "string",
              "telpref": 0,
              "activedirectory_dn": "string",
              "container_dn": "string",
              "login": "string",
              "inactive": true,
              "colour": "string",
              "isimportantcontact": true,
              "other1": "string",
              "other2": "string",
              "other3": "string",
              "other4": "string",
              "other5": "string",
              "neversendemails": true,
              "customfields": [
                {
                  "id": 0,
                  "name": "string",
                  "label": "string",
                  "summary": "string",
                  "type": 0,
                  "value": {},
                  "display": "string",
                  "characterlimit": 0,
                  "characterlimittype": 0,
                  "inputtype": 0,
                  "copytochild": true,
                  "searchable": true,
                  "ordervalues": true
                }
              ],
              "client_id": 0
            }
          ],
          "new_approvalprocess_email": "string",
          "new_approvalprocess_cab_id": 0,
          "new_approvalprocess_cab": [
            {
              "id": 0,
              "cab_id": 0,
              "agent_id": 0,
              "type": 0,
              "user_id": 0,
              "member_name": "string",
              "emailaddress": "string",
              "_warning": "string"
            }
          ],
          "new_product_id": 0,
          "new_component_id": 0,
          "new_version_id": 0,
          "new_ticket": {},
          "new_appointment": {},
          "new_matched_kb_id": 0,
          "new_linkedticket_template_id": 0,
          "new_supplier_id": 0,
          "new_supplier_ref": "string",
          "new_supplier_contract_id": 0,
          "new_supplier_priority_id": 0,
          "new_supplier_response_date": "2019-08-02T14:35:54.866Z",
          "new_supplier_fix_date": "2019-08-02T14:35:54.866Z",
          "new_linkedticket_status": 0,
          "emailtemplate_id": 0,
          "create_article": true,
          "sendemail": true,
          "action_showpreview": true,
          "setnotetoemailbody": true,
          "action_isresponse": true,
          "attachments": [
            {
              "id": 0,
              "filename": "string",
              "datecreated": "2019-08-02T14:35:54.866Z",
              "note": "string",
              "filesize": 0,
              "type": 0,
              "unique_id": 0,
              "desc": "string",
              "data": "string",
              "ticket_id": 0,
              "action_id": 0,
              "user_id": 0,
              "agent_id": 0,
              "attachmentaction_id": 0,
              "_canupdate": true,
              "_warning": "string",
              "showforusers": true,
              "data_base64": "string"
            }
          ],
          "outcome_details": {
            "id": 0,
            "outcome": "string",
            "buttonname": "string",
            "labellong": "string",
            "colour": "string",
            "sequence": 0,
            "hidden": true,
            "systemid": 0,
            "dontshowscreen": true,
            "respondtype": 0,
            "sendemail": 0,
            "actionvisibility": true,
            "child_template_id": 0,
            "tfstype": "string",
            "icon": "string",
            "colour_type": 0,
            "newstatus": 0,
            "slaholdischecked": true,
            "userdesc": "string",
            "emailtemplate_id": 0,
            "emailtemplate_name": "string",
            "slareleaseischecked": true,
            "chargerate": 0,
            "defaultuserdef": 0,
            "defaultmanhrs": 0,
            "defaultnonbill": 0,
            "securitylevel": 0,
            "approval_process_id": 0,
            "approval_process_name": "string",
            "hidefromuser": true,
            "fieldvisible": "string",
            "hotkey": "string",
            "buttonimage": 0,
            "hidesendemail": true,
            "hidecloserequest": true,
            "defaultagent": 0,
            "defaultagent_name": "string",
            "defaultteam": "string",
            "includecc": true,
            "includeto": true,
            "default_note": "string",
            "mustassign": true,
            "requesttype": 0,
            "mustaddnote": true,
            "worddocid": 0,
            "worddocpath": "string",
            "synctosap": true,
            "child_template_name": "string",
            "tooverride": "string",
            "ccoverride": "string",
            "workflow_id": 0,
            "workflow_name": "string",
            "synctodynamics": true,
            "showhidecheckbox": true,
            "showslacheckbox": true,
            "showimportantcheckbox": true,
            "isimportant": true,
            "showfollowcheckbox": true,
            "follow": true,
            "defaultappointmentstatus": 0,
            "todo_template_id": 0,
            "todo_template_name": "string",
            "child_emailtemplate_id": 0,
            "child_emailtemplate_name": "string",
            "default_linkedticket_status": 0,
            "newaction_subject": "string",
            "newaction_subject_close": "string",
            "newaction_emailto": "string",
            "newaction_emailcc": "string",
            "newaction_emailbcc": "string",
            "newaction_emailfrom": 0,
            "newaction_emailfrom_address_override": "string",
            "newaction_projecttimebudget": 0,
            "fields": [
              {
                "id": 0,
                "rtid": 0,
                "fieldid": 0,
                "seq": 0,
                "tableid": 0,
                "groupid": 0,
                "endusernew": 0,
                "enduserdetail": 0,
                "technew": 0,
                "techdetail": 0,
                "fieldname": "string",
                "fieldinfo": {
                  "id": 0,
                  "name": "string",
                  "label": "string",
                  "labellong": "string",
                  "summary": "string",
                  "hint": "string",
                  "lookup": 0,
                  "type": 0,
                  "custom": 0,
                  "usage": 0,
                  "tab_id": 0,
                  "tab_name": "string",
                  "table_id": 0,
                  "table_name": "string",
                  "readonly": true,
                  "addunknown": true,
                  "extratype": 0,
                  "calcfield": "string",
                  "characterlimit": 0,
                  "characterlimittype": 0,
                  "inputtype": 0,
                  "copytochild": true,
                  "searchable": true,
                  "user_searchable": true,
                  "defaultvalue": "string",
                  "ordervaluesalphanumerically": true,
                  "defaultvalue_lookup": "string",
                  "values": [
                    {
                      "lookupid": 0,
                      "id": 0,
                      "name": "string",
                      "value2": "string",
                      "value2_bool": true,
                      "value3": "string",
                      "value3_bool": true,
                      "value4": "string",
                      "value4_bool": true,
                      "value5": "string",
                      "value5_bool": true,
                      "value6": "string",
                      "value6_bool": true,
                      "rates": [
                        {
                          "id": 0,
                          "area": 0,
                          "charge_id": 0,
                          "startdate": "2019-08-02T14:35:54.867Z",
                          "rate": 0,
                          "org": 0,
                          "minimum": 0,
                          "increment": 0,
                          "oohmultiplier": 0,
                          "holidaymultiplier": 0,
                          "weekendmultiplier": 0,
                          "surcharge": true,
                          "round": 0,
                          "current": true,
                          "_warning": "string"
                        }
                      ],
                      "_warning": "string"
                    }
                  ],
                  "new_values": "string",
                  "variable_name": "string",
                  "faults_field_name": "string",
                  "actions_field_name": "string",
                  "table_info": {
                    "id": 0,
                    "name": "string",
                    "linkto_table_id": 0,
                    "note": "string",
                    "fields": [
                      {}
                    ],
                    "_warning": "string"
                  },
                  "client_restrictions": [
                    {
                      "id": 0,
                      "client_id": 0,
                      "client_name": "string",
                      "field_id": 0
                    }
                  ],
                  "_warning": "string"
                },
                "visibility_conditions": [
                  {
                    "id": 0,
                    "tickettype_id": 0,
                    "field_id": 0,
                    "lookup_field_id": 0,
                    "lookup_value_id": 0,
                    "lookup_value": "string",
                    "_warning": "string"
                  }
                ],
                "value_restrictions": [
                  {
                    "id": 0,
                    "tickettype_id": 0,
                    "field_id": 0,
                    "value_id": 0,
                    "value_name": "string",
                    "_warning": "string"
                  }
                ],
                "group": {
                  "id": 0,
                  "header": "string",
                  "name": "string",
                  "fields": [
                    {}
                  ],
                  "_warning": "string"
                },
                "_warning": "string"
              }
            ],
            "newticket_user": {
              "id": 0,
              "name": "string",
              "site_id": 0,
              "site_name": "string",
              "client_name": "string",
              "firstname": "string",
              "surname": "string",
              "initials": "string",
              "title": "string",
              "emailaddress": "string",
              "phonenumber_preferred": "string",
              "sitephonenumber": "string",
              "phonenumber": "string",
              "homenumber": "string",
              "mobilenumber": "string",
              "mobilenumber2": "string",
              "fax": "string",
              "telpref": 0,
              "activedirectory_dn": "string",
              "container_dn": "string",
              "login": "string",
              "inactive": true,
              "colour": "string",
              "isimportantcontact": true,
              "other1": "string",
              "other2": "string",
              "other3": "string",
              "other4": "string",
              "other5": "string",
              "neversendemails": true,
              "customfields": [
                {
                  "id": 0,
                  "name": "string",
                  "label": "string",
                  "summary": "string",
                  "type": 0,
                  "value": {},
                  "display": "string",
                  "characterlimit": 0,
                  "characterlimittype": 0,
                  "inputtype": 0,
                  "copytochild": true,
                  "searchable": true,
                  "ordervalues": true
                }
              ],
              "datecreated": "2019-08-02T14:35:54.867Z",
              "inv1": 0,
              "inv2": 0,
              "inv3": 0,
              "inv4": 0,
              "notes": "string",
              "slaid": 0,
              "old_password": "string",
              "new_password": "string",
              "dontackemails": true,
              "web_access_level": 0,
              "showmeonly": 0,
              "showrecentonly": 0,
              "inform": true,
              "inv1site": 0,
              "inv2site": 0,
              "inv3site": 0,
              "inv4site": 0,
              "inv5": 0,
              "inv6": 0,
              "inv7": 0,
              "inv8": 0,
              "inv9": 0,
              "inv10": 0,
              "inv5site": 0,
              "inv6site": 0,
              "inv7site": 0,
              "inv8site": 0,
              "inv9site": 0,
              "inv10site": 0,
              "informaction": true,
              "informclearance": true,
              "inv11": 0,
              "inv12": 0,
              "inv13": 0,
              "inv14": 0,
              "inv15": 0,
              "inv16": 0,
              "inv17": 0,
              "inv18": 0,
              "inv19": 0,
              "inv20": 0,
              "inv21": 0,
              "inv22": 0,
              "inv23": 0,
              "inv24": 0,
              "inv25": 0,
              "inv11site": 0,
              "inv12site": 0,
              "inv13site": 0,
              "inv14site": 0,
              "inv15site": 0,
              "inv16site": 0,
              "inv17site": 0,
              "inv18site": 0,
              "inv19site": 0,
              "inv20site": 0,
              "inv21site": 0,
              "inv22site": 0,
              "inv23site": 0,
              "inv24site": 0,
              "inv25site": 0,
              "showslatimes": true,
              "priority_id": 0,
              "canadd": true,
              "allowviewsitedocs": true,
              "third_party_guid": "string",
              "ischangeapprover": true,
              "cancreateuser": true,
              "department": "string",
              "isheadofdept": true,
              "deputysite": 0,
              "deputyusername": "string",
              "cat2": "string",
              "lastlogindate": "2019-08-02T14:35:54.867Z",
              "email2": "string",
              "email3": "string",
              "iscontractcontact": true,
              "informnewarea": true,
              "informactionarea": true,
              "informclearancearea": true,
              "disclaimermatchstring": "string",
              "viewallcleared": true,
              "twitterscreenname": "string",
              "facebookid": 0,
              "isexternal": true,
              "question1": 0,
              "question2": 0,
              "question3": 0,
              "question4": 0,
              "question5": 0,
              "dontaddtomailinglist": true,
              "caneditwebdetails": true,
              "cataloglevel": 0,
              "canaccesscatalog": true,
              "hasbeentrained": true,
              "admanager": "string",
              "canviewcontracts": true,
              "ispoapprover": true,
              "encmethod": 0,
              "adconnection": 0,
              "useadlogin": 0,
              "site": {
                "id": 0,
                "name": "string",
                "client_id": 0,
                "client_name": "string",
                "clientsite_name": "string",
                "inactive": true,
                "sla_id": 0,
                "phonenumber": "string",
                "colour": "string",
                "timezone": "string",
                "invoice_address_isdelivery": true,
                "datecreated": "2019-08-02T14:35:54.867Z",
                "text": 0,
                "globx": 0,
                "globy": 0,
                "style": 0,
                "inuseby": 0,
                "notes": "string",
                "upwho": 0,
                "uptimestamp": "2019-08-02T14:35:54.867Z",
                "xrefsite": 0,
                "zoffsetx": 0,
                "zoffsety": 0,
                "zoomx": 0,
                "zoomy": 0,
                "smallx": 0,
                "smally": 0,
                "bigx": 0,
                "bigy": 0,
                "ldapstring": "string",
                "emaildomain": "string",
                "deliverby": 0,
                "isinvoicesite": true,
                "refnumber": 0,
                "defaultdelivery": true,
                "seriousnesslevel": 0,
                "geocoord1": 0,
                "geocoord2": 0,
                "todomain": "string",
                "defaultstocklocation": 0,
                "stopped": 0,
                "gfisiteid": 0,
                "itetimeoffset": 0,
                "itedateformat": 0,
                "disclaimermatchstring": "string",
                "emailsubjectprefix": "string",
                "regionaldirector": 0,
                "facilitiesmanager": 0,
                "actguid": "string",
                "teamviewerpassword": "string",
                "contractlastchecked": "2019-08-02T14:35:54.867Z",
                "maincontact_id": 0,
                "maincontact_name": "string",
                "wildcardref": "string",
                "monthlyreportlastrun": "2019-08-02T14:35:54.867Z",
                "monthlyreportinclude": true,
                "monthlyreportemailmanager": true,
                "accountmanagertech": true,
                "monthlyreportemaildirect": true,
                "language_id": 0,
                "language_name": "string",
                "snowname": "string",
                "linked_organisation_id": 0,
                "client": {
                  "id": 0,
                  "name": "string",
                  "toplevel_id": 0,
                  "toplevel_name": "string",
                  "inactive": true,
                  "colour": "string",
                  "confirmemail": 0,
                  "actionemail": 0,
                  "clearemail": 0,
                  "messagegroup_id": 0,
                  "from_address_override": "string",
                  "logo": "string",
                  "override_org_logo": true,
                  "override_org_name": "string",
                  "override_org_address": {
                    "id": 0,
                    "type": 0,
                    "description": "string",
                    "note": "string",
                    "line1": "string",
                    "line2": "string",
                    "line3": "string",
                    "line4": "string",
                    "postcode": "string",
                    "primary": true,
                    "inactive": true,
                    "date_active": "2019-08-02T14:35:54.867Z",
                    "date_inactive": "2019-08-02T14:35:54.867Z",
                    "lat": 0,
                    "long": 0,
                    "site_id": 0,
                    "user_id": 0,
                    "_warning": "string"
                  },
                  "override_org_phone": "string",
                  "override_org_email": "string",
                  "override_org_website": "string",
                  "override_org_portalurl": "string",
                  "customfields": [
                    {
                      "id": 0,
                      "name": "string",
                      "label": "string",
                      "summary": "string",
                      "type": 0,
                      "value": {},
                      "display": "string",
                      "characterlimit": 0,
                      "characterlimittype": 0,
                      "inputtype": 0,
                      "copytochild": true,
                      "searchable": true,
                      "ordervalues": true
                    }
                  ],
                  "datecreated": "2019-08-02T14:35:54.867Z",
                  "createdfrom_id": 0,
                  "notes": "string",
                  "announce": "string",
                  "announcedate": "2019-08-02T14:35:54.867Z",
                  "pritech": 0,
                  "pritech_name": "string",
                  "sectech": 0,
                  "sectech_name": "string",
                  "prinotify": true,
                  "secnotify": true,
                  "priassign": true,
                  "secassign": true,
                  "accountmanagertech": 0,
                  "accountmanagertech_name": "string",
                  "percentage_to_survey": 0,
                  "chargeperiod": 0,
                  "chargehours": 0,
                  "chargecarryover": 0,
                  "invoiceyes": true,
                  "fluserdef1": "string",
                  "fluserdef2": "string",
                  "fluserdef3": "string",
                  "fluserdef4": "string",
                  "fluserdef5": "string",
                  "floverride": true,
                  "fluserdef1hide": true,
                  "fluserdef2hide": true,
                  "fluserdef3hide": true,
                  "fluserdef4hide": true,
                  "fluserdef5hide": true,
                  "fluserdef1mand": true,
                  "fluserdef2mand": true,
                  "fluserdef3mand": true,
                  "fluserdef4mand": true,
                  "fluserdef5mand": true,
                  "includeactions": true,
                  "needsinvoice": true,
                  "startdate": "2019-08-02T14:35:54.868Z",
                  "startbalance": 0,
                  "hourlyrate": 0,
                  "periodcharge": 0,
                  "dontinvoice": true,
                  "invoicetemplate": "string",
                  "invoicecomment": "string",
                  "lastinvoiceenddate": "2019-08-02T14:35:54.868Z",
                  "showslaonweb": true,
                  "slataxcode": 0,
                  "nonslataxcode": 0,
                  "accountsid": "string",
                  "imageindex": 0,
                  "chargehours2": 0,
                  "hourlyrate2": 0,
                  "cat2": "string",
                  "cat3": "string",
                  "cat4": "string",
                  "cat5": "string",
                  "enddate": "2019-08-02T14:35:54.868Z",
                  "ucemail": 0,
                  "fcemail": 0,
                  "stopped": 0,
                  "actguid": "string",
                  "smsbalance": 0,
                  "html": "string",
                  "hv": 0,
                  "hvdate": "2019-08-02T14:35:54.868Z",
                  "emailinvoice": true,
                  "seriousnesslevel": 0,
                  "defcat1": "string",
                  "defcat2": "string",
                  "defcat3": "string",
                  "defcat4": "string",
                  "thresholdbreached": 0,
                  "monthlyreportinclude": true,
                  "monthlyreportlastrun": "2019-08-02T14:35:54.868Z",
                  "monthlyreportemaildirect": true,
                  "monthlyreportemailmanager": true,
                  "monthlyreportshowonweb": true,
                  "ref": "string",
                  "areatype": 0,
                  "unmatchedcombinations": 0,
                  "prepayrecurringchargenextdate": "2019-08-02T14:35:54.868Z",
                  "billforrecurringprepayamount": true,
                  "prepayrecurringcharge": 0,
                  "prepayrecurringhours": 0,
                  "prepayrecurringchargebp": 0,
                  "gficlientid": "string",
                  "accountsemailaddress": "string",
                  "disclaimermatchstring": "string",
                  "paymentterms": 0,
                  "showallnonbillable": true,
                  "billinggroup": 0,
                  "autotopupthreshhold": 0,
                  "autotopuptoamount": 0,
                  "autotopupcostperhour": 0,
                  "autotopupbyamount": 0,
                  "surchargeid": 0,
                  "contracttemplateid": 0,
                  "overidegreeting": "string",
                  "clientpackage": 0,
                  "scopeofbusiness": 0,
                  "preferredagent": 0,
                  "callhandlingnotes": "string",
                  "teamviewerpassword": "string",
                  "customertype": 0,
                  "customertype_new": "string",
                  "calldate": "2019-08-02T14:35:54.868Z",
                  "discountperc": 0,
                  "showfaqfortoplevel": true,
                  "accountsccemailaddress": "string",
                  "isopportunity": 0,
                  "snowname": "string",
                  "is_vip": true,
                  "main_site_id": 0,
                  "main_site_name": "string",
                  "linked_organisation_id": 0,
                  "all_organisations_allowed": true,
                  "allowed_organisations": [
                    {
                      "id": 0,
                      "name": "string",
                      "reply_address": "string",
                      "messagegroup_id": 0,
                      "address": {
                        "id": 0,
                        "type": 0,
                        "description": "string",
                        "note": "string",
                        "line1": "string",
                        "line2": "string",
                        "line3": "string",
                        "line4": "string",
                        "postcode": "string",
                        "primary": true,
                        "inactive": true,
                        "date_active": "2019-08-02T14:35:54.868Z",
                        "date_inactive": "2019-08-02T14:35:54.868Z",
                        "lat": 0,
                        "long": 0,
                        "site_id": 0,
                        "user_id": 0,
                        "_warning": "string"
                      },
                      "phone": "string",
                      "fax": "string",
                      "email": "string",
                      "website": "string",
                      "logo": "string",
                      "deliverysite": 0,
                      "portalurl": "string",
                      "portalcolour": "string",
                      "portalfolderlocation": "string",
                      "departments": [
                        {
                          "id": 0,
                          "name": "string",
                          "organisation_id": 0,
                          "organisation_name": "string",
                          "long_name": "string",
                          "type": 0,
                          "teams": [
                            {
                              "id": 0,
                              "name": "string",
                              "sequence": 0,
                              "forrequests": true,
                              "foropps": true,
                              "forprojects": true,
                              "ticket_count": 0,
                              "department_id": 0,
                              "department_name": "string",
                              "inactive": true,
                              "override_column_id": 0,
                              "agents": [
                                {}
                              ],
                              "managers": [
                                {
                                  "id": 0,
                                  "name": "string",
                                  "agent_id": 0,
                                  "user_id": 0
                                }
                              ]
                            }
                          ],
                          "agent_members": [
                            {
                              "id": 0,
                              "name": "string",
                              "onlinestatus_actual": 0,
                              "onlinestatus": 0,
                              "is_online": true,
                              "lastonline": "string",
                              "team": "string",
                              "isdisabled": true,
                              "email": "string",
                              "ad": "string",
                              "lastlogindate": "2019-08-02T14:35:54.868Z",
                              "agentphotopath": "string",
                              "initials": "string",
                              "firstname": "string",
                              "surname": "string",
                              "colour": "string",
                              "jobtitle": "string",
                              "sms": "string",
                              "extensionnumber": "string",
                              "ticket_count": 0,
                              "is_agent": true,
                              "one_client": 0,
                              "teams": [
                                {
                                  "id": 0,
                                  "agent_id": 0,
                                  "agent_name": "string",
                                  "team_id": 0,
                                  "team_name": "string",
                                  "department_id": 0,
                                  "role_id": "string",
                                  "role_name": "string",
                                  "is_manager": true,
                                  "unassigned_access": true,
                                  "otheragent_access": true,
                                  "fortickets": true,
                                  "foropps": true,
                                  "forprojects": true,
                                  "in_section": true
                                }
                              ],
                              "departments": [
                                {
                                  "id": 0,
                                  "agent_id": 0,
                                  "agent_name": "string",
                                  "department_id": 0,
                                  "department_name": "string",
                                  "role_id": "string",
                                  "role_name": "string",
                                  "membershiplevel": 0,
                                  "includeteamsintree": true
                                }
                              ],
                              "clients": [
                                {
                                  "id": 0,
                                  "agent_id": 0,
                                  "agent_name": "string",
                                  "client_id": 0,
                                  "client_name": "string",
                                  "role_id": "string",
                                  "role_name": "string"
                                }
                              ],
                              "_canupdate": true,
                              "_canupdate_moreinfo": true
                            }
                          ],
                          "managers": [
                            {
                              "id": 0,
                              "name": "string",
                              "agent_id": 0,
                              "user_id": 0
                            }
                          ],
                          "user_count": 0
                        }
                      ],
                      "linked_client_id": 0,
                      "allowall_tickettypes": true,
                      "allowed_tickettypes": [
                        {
                          "id": 0,
                          "name": "string",
                          "ticket_count": 0,
                          "use": "string",
                          "sequence": 0,
                          "default_sla": 0,
                          "group_id": 0,
                          "group_name": "string"
                        }
                      ],
                      "faqlists": [
                        {
                          "id": 0,
                          "name": "string",
                          "showforall": true,
                          "level": 0,
                          "is_group": true,
                          "group_id": 0,
                          "group_name": "string",
                          "full_name": "string",
                          "article_count": 0,
                          "fields": [
                            {
                              "id": 0,
                              "rtid": 0,
                              "fieldid": 0,
                              "seq": 0,
                              "tableid": 0,
                              "groupid": 0,
                              "endusernew": 0,
                              "enduserdetail": 0,
                              "technew": 0,
                              "techdetail": 0,
                              "fieldname": "string",
                              "fieldinfo": {
                                "id": 0,
                                "name": "string",
                                "label": "string",
                                "labellong": "string",
                                "summary": "string",
                                "hint": "string",
                                "lookup": 0,
                                "type": 0,
                                "custom": 0,
                                "usage": 0,
                                "tab_id": 0,
                                "tab_name": "string",
                                "table_id": 0,
                                "table_name": "string",
                                "readonly": true,
                                "addunknown": true,
                                "extratype": 0,
                                "calcfield": "string",
                                "characterlimit": 0,
                                "characterlimittype": 0,
                                "inputtype": 0,
                                "copytochild": true,
                                "searchable": true,
                                "user_searchable": true,
                                "defaultvalue": "string",
                                "ordervaluesalphanumerically": true,
                                "defaultvalue_lookup": "string",
                                "values": [
                                  {
                                    "lookupid": 0,
                                    "id": 0,
                                    "name": "string",
                                    "value2": "string",
                                    "value2_bool": true,
                                    "value3": "string",
                                    "value3_bool": true,
                                    "value4": "string",
                                    "value4_bool": true,
                                    "value5": "string",
                                    "value5_bool": true,
                                    "value6": "string",
                                    "value6_bool": true,
                                    "rates": [
                                      {
                                        "id": 0,
                                        "area": 0,
                                        "charge_id": 0,
                                        "startdate": "2019-08-02T14:35:54.868Z",
                                        "rate": 0,
                                        "org": 0,
                                        "minimum": 0,
                                        "increment": 0,
                                        "oohmultiplier": 0,
                                        "holidaymultiplier": 0,
                                        "weekendmultiplier": 0,
                                        "surcharge": true,
                                        "round": 0,
                                        "current": true,
                                        "_warning": "string"
                                      }
                                    ],
                                    "_warning": "string"
                                  }
                                ],
                                "new_values": "string",
                                "variable_name": "string",
                                "faults_field_name": "string",
                                "actions_field_name": "string",
                                "table_info": {
                                  "id": 0,
                                  "name": "string",
                                  "linkto_table_id": 0,
                                  "note": "string",
                                  "fields": [
                                    {}
                                  ],
                                  "_warning": "string"
                                },
                                "client_restrictions": [
                                  {
                                    "id": 0,
                                    "client_id": 0,
                                    "client_name": "string",
                                    "field_id": 0
                                  }
                                ],
                                "_warning": "string"
                              },
                              "visibility_conditions": [
                                {
                                  "id": 0,
                                  "tickettype_id": 0,
                                  "field_id": 0,
                                  "lookup_field_id": 0,
                                  "lookup_value_id": 0,
                                  "lookup_value": "string",
                                  "_warning": "string"
                                }
                              ],
                              "value_restrictions": [
                                {
                                  "id": 0,
                                  "tickettype_id": 0,
                                  "field_id": 0,
                                  "value_id": 0,
                                  "value_name": "string",
                                  "_warning": "string"
                                }
                              ],
                              "group": {
                                "id": 0,
                                "header": "string",
                                "name": "string",
                                "fields": [
                                  {}
                                ],
                                "_warning": "string"
                              },
                              "_warning": "string"
                            }
                          ]
                        }
                      ],
                      "_warning": "string"
                    }
                  ],
                  "override_signature": "string",
                  "contractaccountsdesc": "string",
                  "prepayaccountsdesc": "string",
                  "site_update": [
                    {}
                  ],
                  "newclient_sitename": "string",
                  "newclient_phonenumber": "string",
                  "newclient_domain": "string",
                  "newclient_timezone": "string",
                  "newclient_contactname": "string",
                  "newclient_contactemail": "string",
                  "newclient_contacttitle": "string",
                  "newclient_web_access_level": 0,
                  "newclient_sendwelcomeemail": true,
                  "newclient_delivery_address": {
                    "id": 0,
                    "type": 0,
                    "description": "string",
                    "note": "string",
                    "line1": "string",
                    "line2": "string",
                    "line3": "string",
                    "line4": "string",
                    "postcode": "string",
                    "primary": true,
                    "inactive": true,
                    "date_active": "2019-08-02T14:35:54.869Z",
                    "date_inactive": "2019-08-02T14:35:54.869Z",
                    "lat": 0,
                    "long": 0,
                    "site_id": 0,
                    "user_id": 0,
                    "_warning": "string"
                  },
                  "faqlists": [
                    {
                      "id": 0,
                      "name": "string",
                      "showforall": true,
                      "level": 0,
                      "is_group": true,
                      "group_id": 0,
                      "group_name": "string",
                      "full_name": "string",
                      "article_count": 0,
                      "fields": [
                        {
                          "id": 0,
                          "rtid": 0,
                          "fieldid": 0,
                          "seq": 0,
                          "tableid": 0,
                          "groupid": 0,
                          "endusernew": 0,
                          "enduserdetail": 0,
                          "technew": 0,
                          "techdetail": 0,
                          "fieldname": "string",
                          "fieldinfo": {
                            "id": 0,
                            "name": "string",
                            "label": "string",
                            "labellong": "string",
                            "summary": "string",
                            "hint": "string",
                            "lookup": 0,
                            "type": 0,
                            "custom": 0,
                            "usage": 0,
                            "tab_id": 0,
                            "tab_name": "string",
                            "table_id": 0,
                            "table_name": "string",
                            "readonly": true,
                            "addunknown": true,
                            "extratype": 0,
                            "calcfield": "string",
                            "characterlimit": 0,
                            "characterlimittype": 0,
                            "inputtype": 0,
                            "copytochild": true,
                            "searchable": true,
                            "user_searchable": true,
                            "defaultvalue": "string",
                            "ordervaluesalphanumerically": true,
                            "defaultvalue_lookup": "string",
                            "values": [
                              {
                                "lookupid": 0,
                                "id": 0,
                                "name": "string",
                                "value2": "string",
                                "value2_bool": true,
                                "value3": "string",
                                "value3_bool": true,
                                "value4": "string",
                                "value4_bool": true,
                                "value5": "string",
                                "value5_bool": true,
                                "value6": "string",
                                "value6_bool": true,
                                "rates": [
                                  {
                                    "id": 0,
                                    "area": 0,
                                    "charge_id": 0,
                                    "startdate": "2019-08-02T14:35:54.869Z",
                                    "rate": 0,
                                    "org": 0,
                                    "minimum": 0,
                                    "increment": 0,
                                    "oohmultiplier": 0,
                                    "holidaymultiplier": 0,
                                    "weekendmultiplier": 0,
                                    "surcharge": true,
                                    "round": 0,
                                    "current": true,
                                    "_warning": "string"
                                  }
                                ],
                                "_warning": "string"
                              }
                            ],
                            "new_values": "string",
                            "variable_name": "string",
                            "faults_field_name": "string",
                            "actions_field_name": "string",
                            "table_info": {
                              "id": 0,
                              "name": "string",
                              "linkto_table_id": 0,
                              "note": "string",
                              "fields": [
                                {}
                              ],
                              "_warning": "string"
                            },
                            "client_restrictions": [
                              {
                                "id": 0,
                                "client_id": 0,
                                "client_name": "string",
                                "field_id": 0
                              }
                            ],
                            "_warning": "string"
                          },
                          "visibility_conditions": [
                            {
                              "id": 0,
                              "tickettype_id": 0,
                              "field_id": 0,
                              "lookup_field_id": 0,
                              "lookup_value_id": 0,
                              "lookup_value": "string",
                              "_warning": "string"
                            }
                          ],
                          "value_restrictions": [
                            {
                              "id": 0,
                              "tickettype_id": 0,
                              "field_id": 0,
                              "value_id": 0,
                              "value_name": "string",
                              "_warning": "string"
                            }
                          ],
                          "group": {
                            "id": 0,
                            "header": "string",
                            "name": "string",
                            "fields": [
                              {}
                            ],
                            "_warning": "string"
                          },
                          "_warning": "string"
                        }
                      ]
                    }
                  ],
                  "popup_notes": [
                    {
                      "id": 0,
                      "client_id": 0,
                      "site_id": 0,
                      "user_id": 0,
                      "date_created": "2019-08-02T14:35:54.869Z",
                      "note": "string",
                      "dismissable": true,
                      "read_status": 0,
                      "displaymodal": true,
                      "_warning": "string"
                    }
                  ],
                  "_reassign_all_to_user": 0,
                  "allowall_tickettypes": true,
                  "allowed_tickettypes": [
                    {
                      "id": 0,
                      "name": "string",
                      "ticket_count": 0,
                      "use": "string",
                      "sequence": 0,
                      "default_sla": 0,
                      "group_id": 0,
                      "group_name": "string"
                    }
                  ],
                  "allowall_category1": true,
                  "allowed_category1": [
                    {
                      "id": 0,
                      "type": 0,
                      "client_id": 0,
                      "tickettype_id": 0,
                      "team_id": 0,
                      "service_id": 0,
                      "category_id": 0,
                      "category_value": "string",
                      "_warning": "string"
                    }
                  ],
                  "allowall_category2": true,
                  "allowed_category2": [
                    {
                      "id": 0,
                      "type": 0,
                      "client_id": 0,
                      "tickettype_id": 0,
                      "team_id": 0,
                      "service_id": 0,
                      "category_id": 0,
                      "category_value": "string",
                      "_warning": "string"
                    }
                  ],
                  "allowall_category3": true,
                  "allowed_category3": [
                    {
                      "id": 0,
                      "type": 0,
                      "client_id": 0,
                      "tickettype_id": 0,
                      "team_id": 0,
                      "service_id": 0,
                      "category_id": 0,
                      "category_value": "string",
                      "_warning": "string"
                    }
                  ],
                  "allowall_category4": true,
                  "allowed_category4": [
                    {
                      "id": 0,
                      "type": 0,
                      "client_id": 0,
                      "tickettype_id": 0,
                      "team_id": 0,
                      "service_id": 0,
                      "category_id": 0,
                      "category_value": "string",
                      "_warning": "string"
                    }
                  ],
                  "open_ticket_count": 0,
                  "onhold_ticket_count": 0,
                  "total_ticket_count": 0,
                  "opened_thismonth_count": 0,
                  "billingplans": [
                    {
                      "client_id": 0,
                      "seq": 0,
                      "type": 0,
                      "itil_requesttype": 0,
                      "priority": 0,
                      "chargerate_id": 0,
                      "chargerate_name": "string",
                      "multiplier": 0,
                      "plan_id": 0,
                      "plan_name": "string",
                      "category_1": "string",
                      "_warning": "string"
                    }
                  ],
                  "_warning": "string"
                },
                "users_update": [
                  {}
                ],
                "newsite_contactname": "string",
                "newsite_contactemail": "string",
                "newsite_contacttitle": "string",
                "newsite_web_access_level": 0,
                "newsite_sendwelcomeemail": true,
                "delivery_address": {
                  "id": 0,
                  "type": 0,
                  "description": "string",
                  "note": "string",
                  "line1": "string",
                  "line2": "string",
                  "line3": "string",
                  "line4": "string",
                  "postcode": "string",
                  "primary": true,
                  "inactive": true,
                  "date_active": "2019-08-02T14:35:54.869Z",
                  "date_inactive": "2019-08-02T14:35:54.869Z",
                  "lat": 0,
                  "long": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "_warning": "string"
                },
                "invoice_address": {
                  "id": 0,
                  "type": 0,
                  "description": "string",
                  "note": "string",
                  "line1": "string",
                  "line2": "string",
                  "line3": "string",
                  "line4": "string",
                  "postcode": "string",
                  "primary": true,
                  "inactive": true,
                  "date_active": "2019-08-02T14:35:54.869Z",
                  "date_inactive": "2019-08-02T14:35:54.869Z",
                  "lat": 0,
                  "long": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "_warning": "string"
                },
                "popup_notes": [
                  {
                    "id": 0,
                    "client_id": 0,
                    "site_id": 0,
                    "user_id": 0,
                    "date_created": "2019-08-02T14:35:54.869Z",
                    "note": "string",
                    "dismissable": true,
                    "read_status": 0,
                    "displaymodal": true,
                    "_warning": "string"
                  }
                ],
                "_reassign_all_to_user": 0,
                "fields": [
                  {
                    "id": 0,
                    "name": "string",
                    "validate": "string",
                    "value": {},
                    "display": "string",
                    "mandatory": true,
                    "showonactivity": true,
                    "lookup": 0,
                    "systemuse": 0,
                    "typeinfo_id": 0
                  }
                ],
                "licences": [
                  {
                    "id": "string",
                    "licence_key": "string",
                    "licencehashdate": "2019-08-02T14:35:54.869Z",
                    "site_id": 0,
                    "version": "string",
                    "apiurl": "string",
                    "organisationname": "string",
                    "is_trial": true,
                    "trialexpiry": "2019-08-02T14:35:54.869Z",
                    "registrationdate": "2019-08-02T14:35:54.869Z"
                  }
                ],
                "open_ticket_count": 0,
                "onhold_ticket_count": 0,
                "total_ticket_count": 0,
                "opened_thismonth_count": 0,
                "guid": "string",
                "_warning": "string",
                "customfields": [
                  {
                    "id": 0,
                    "name": "string",
                    "label": "string",
                    "summary": "string",
                    "type": 0,
                    "value": {},
                    "display": "string",
                    "characterlimit": 0,
                    "characterlimittype": 0,
                    "inputtype": 0,
                    "copytochild": true,
                    "searchable": true,
                    "ordervalues": true
                  }
                ]
              },
              "sendwelcomeemail": true,
              "resetpassword": true,
              "_anonymise": true,
              "_reassign_all_to_user": 0,
              "ismaincontact": true,
              "primary_address": {
                "id": 0,
                "type": 0,
                "description": "string",
                "note": "string",
                "line1": "string",
                "line2": "string",
                "line3": "string",
                "line4": "string",
                "postcode": "string",
                "primary": true,
                "inactive": true,
                "date_active": "2019-08-02T14:35:54.869Z",
                "date_inactive": "2019-08-02T14:35:54.869Z",
                "lat": 0,
                "long": 0,
                "site_id": 0,
                "user_id": 0,
                "_warning": "string"
              },
              "addresses": [
                {
                  "id": 0,
                  "type": 0,
                  "description": "string",
                  "note": "string",
                  "line1": "string",
                  "line2": "string",
                  "line3": "string",
                  "line4": "string",
                  "postcode": "string",
                  "primary": true,
                  "inactive": true,
                  "date_active": "2019-08-02T14:35:54.870Z",
                  "date_inactive": "2019-08-02T14:35:54.870Z",
                  "lat": 0,
                  "long": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "_warning": "string"
                }
              ],
              "departments": [
                {
                  "id": 0,
                  "user_id": 0,
                  "user_name": "string",
                  "department_id": 0,
                  "department_name": "string",
                  "is_manager": true
                }
              ],
              "linked_agent_id": 0,
              "organisation_id": 0,
              "popup_notes": [
                {
                  "id": 0,
                  "client_id": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "date_created": "2019-08-02T14:35:54.870Z",
                  "note": "string",
                  "dismissable": true,
                  "read_status": 0,
                  "displaymodal": true,
                  "_warning": "string"
                }
              ],
              "open_ticket_count": 0,
              "onhold_ticket_count": 0,
              "total_ticket_count": 0,
              "opened_thismonth_count": 0,
              "_isnew": true,
              "_warning": "string",
              "client_id": 0
            },
            "attachments": [
              {
                "id": 0,
                "filename": "string",
                "datecreated": "2019-08-02T14:35:54.870Z",
                "note": "string",
                "filesize": 0,
                "type": 0,
                "unique_id": 0,
                "desc": "string",
                "showforusers": true,
                "data_base64": "string"
              }
            ],
            "_ticketinfoloaded": true,
            "_warning": "string"
          },
          "update_children": true,
          "update_parent": true,
          "signature_customer": "string",
          "signature_customer_name": "string",
          "signature_agent": "string",
          "signature_agent_name": "string",
          "follow": true,
          "appointment_id": 0,
          "appointment_complete_status": 0,
          "add_followup_appointment": true,
          "add_followup_task": true,
          "_appointment_force": true,
          "appointment_update": {},
          "third_party_product_id": "string",
          "_forcereassign": true,
          "_agent01_ok": true,
          "_agent02_ok": true,
          "_canupdate": true,
          "dont_do_rules": true,
          "_includeticketinresponse": true,
          "ticket": {},
          "_warning": "string",
          "outcome_id": 0,
          "action_systemid": 0,
          "dateemailed": "2019-08-02T14:35:54.870Z",
          "timetaken": 0,
          "nonbilltime": 0,
          "traveltime": 0,
          "mileage": 0,
          "chargerate": 0,
          "hiddenfromuser": true,
          "important": true,
          "old_status": 0,
          "new_status": 0,
          "new_status_name": "string",
          "emailfrom": "string",
          "emailtonew": "string",
          "emailto": "string",
          "emailccnew": "string",
          "emailcc": "string",
          "emailbcc": "string",
          "emailsubjectnew": "string",
          "colour": "string",
          "attachment_count": 0,
          "unread": 0,
          "actionby_application_id": "string",
          "attachment_list": {
            "type": 0,
            "unique_id": 0,
            "ticket_id": 0,
            "action_id": 0,
            "record_count": 0,
            "attachments": [
              {
                "id": 0,
                "filename": "string",
                "datecreated": "2019-08-02T14:35:54.870Z",
                "note": "string",
                "filesize": 0,
                "type": 0,
                "unique_id": 0,
                "desc": "string",
                "showforusers": true,
                "data_base64": "string"
              }
            ]
          },
          "customfields": [
            {
              "id": 0,
              "name": "string",
              "label": "string",
              "summary": "string",
              "type": 0,
              "value": {},
              "display": "string",
              "characterlimit": 0,
              "characterlimittype": 0,
              "inputtype": 0,
              "copytochild": true,
              "searchable": true,
              "ordervalues": true
            }
          ]
        },
        "tickettype": {
          "id": 0,
          "name": "string",
          "ticket_count": 0,
          "visible": true,
          "enduserscanselect": true,
          "itilrequesttype": 0,
          "statusafteruserupdate": 0,
          "statusaftersupplierupdate": 0,
          "closedrequestswithupdates": 0,
          "includeinmobiledbsync": true,
          "workflow_id": 0,
          "workflow_name": "string",
          "always_bcc": "string",
          "reopenedstatus": 0,
          "closedrequestsemailid": 0,
          "webannouncement": "string",
          "chargerate": 0,
          "initial_status": 0,
          "default_team": "string",
          "default_agent": 0,
          "default_agent_name": "string",
          "default_sla": 0,
          "default_priority": 0,
          "default_category_1": "string",
          "default_category_2": "string",
          "default_category_3": "string",
          "default_category_4": "string",
          "default_summary": "string",
          "default_details": "string",
          "default_details_html": "string",
          "default_excludefromsla": true,
          "default_showforusers": true,
          "default_sendack": 0,
          "default_sendemail": true,
          "allowall_actions": true,
          "allowed_actions": [
            {
              "id": 0,
              "type": 0,
              "key1": 0,
              "key1_name": "string",
              "key2": 0,
              "key2_name": "string",
              "_warning": "string"
            }
          ],
          "allowall_status": true,
          "allowed_status": [
            {
              "ticketype_id": 0,
              "tickettype_name": "string",
              "status_id": 0,
              "status_name": "string",
              "tickettype_group_id": 0,
              "_warning": "string"
            }
          ],
          "allowall_category1": true,
          "allowed_category1": [
            {
              "id": 0,
              "type": 0,
              "client_id": 0,
              "tickettype_id": 0,
              "team_id": 0,
              "service_id": 0,
              "category_id": 0,
              "category_value": "string",
              "_warning": "string"
            }
          ],
          "allowall_category2": true,
          "allowed_category2": [
            {
              "id": 0,
              "type": 0,
              "client_id": 0,
              "tickettype_id": 0,
              "team_id": 0,
              "service_id": 0,
              "category_id": 0,
              "category_value": "string",
              "_warning": "string"
            }
          ],
          "allowall_category3": true,
          "allowed_category3": [
            {
              "id": 0,
              "type": 0,
              "client_id": 0,
              "tickettype_id": 0,
              "team_id": 0,
              "service_id": 0,
              "category_id": 0,
              "category_value": "string",
              "_warning": "string"
            }
          ],
          "allowall_category4": true,
          "allowed_category4": [
            {
              "id": 0,
              "type": 0,
              "client_id": 0,
              "tickettype_id": 0,
              "team_id": 0,
              "service_id": 0,
              "category_id": 0,
              "category_value": "string",
              "_warning": "string"
            }
          ],
          "approval_process_id": 0,
          "approval_process_name": "string",
          "from_mailbox_id": 0,
          "hide_respond": true,
          "close_kb_action": 0,
          "default_product_id": 0,
          "default_product_name": "string",
          "email_start_tag_override": "string",
          "email_end_tag_override": "string",
          "acknowledgementtemplate": 0,
          "acknowledgementtemplate_name": "string",
          "acknowledgementtemplateooh": 0,
          "acknowledgementtemplateooh_name": "string",
          "dontsendslareminders": true,
          "fields": [
            {
              "id": 0,
              "rtid": 0,
              "fieldid": 0,
              "seq": 0,
              "tableid": 0,
              "groupid": 0,
              "endusernew": 0,
              "enduserdetail": 0,
              "technew": 0,
              "techdetail": 0,
              "fieldname": "string",
              "fieldinfo": {
                "id": 0,
                "name": "string",
                "label": "string",
                "labellong": "string",
                "summary": "string",
                "hint": "string",
                "lookup": 0,
                "type": 0,
                "custom": 0,
                "usage": 0,
                "tab_id": 0,
                "tab_name": "string",
                "table_id": 0,
                "table_name": "string",
                "readonly": true,
                "addunknown": true,
                "extratype": 0,
                "calcfield": "string",
                "characterlimit": 0,
                "characterlimittype": 0,
                "inputtype": 0,
                "copytochild": true,
                "searchable": true,
                "user_searchable": true,
                "defaultvalue": "string",
                "ordervaluesalphanumerically": true,
                "defaultvalue_lookup": "string",
                "values": [
                  {
                    "lookupid": 0,
                    "id": 0,
                    "name": "string",
                    "value2": "string",
                    "value2_bool": true,
                    "value3": "string",
                    "value3_bool": true,
                    "value4": "string",
                    "value4_bool": true,
                    "value5": "string",
                    "value5_bool": true,
                    "value6": "string",
                    "value6_bool": true,
                    "rates": [
                      {
                        "id": 0,
                        "area": 0,
                        "charge_id": 0,
                        "startdate": "2019-08-02T14:35:54.870Z",
                        "rate": 0,
                        "org": 0,
                        "minimum": 0,
                        "increment": 0,
                        "oohmultiplier": 0,
                        "holidaymultiplier": 0,
                        "weekendmultiplier": 0,
                        "surcharge": true,
                        "round": 0,
                        "current": true,
                        "_warning": "string"
                      }
                    ],
                    "_warning": "string"
                  }
                ],
                "new_values": "string",
                "variable_name": "string",
                "faults_field_name": "string",
                "actions_field_name": "string",
                "table_info": {
                  "id": 0,
                  "name": "string",
                  "linkto_table_id": 0,
                  "note": "string",
                  "fields": [
                    {}
                  ],
                  "_warning": "string"
                },
                "client_restrictions": [
                  {
                    "id": 0,
                    "client_id": 0,
                    "client_name": "string",
                    "field_id": 0
                  }
                ],
                "_warning": "string"
              },
              "visibility_conditions": [
                {
                  "id": 0,
                  "tickettype_id": 0,
                  "field_id": 0,
                  "lookup_field_id": 0,
                  "lookup_value_id": 0,
                  "lookup_value": "string",
                  "_warning": "string"
                }
              ],
              "value_restrictions": [
                {
                  "id": 0,
                  "tickettype_id": 0,
                  "field_id": 0,
                  "value_id": 0,
                  "value_name": "string",
                  "_warning": "string"
                }
              ],
              "group": {
                "id": 0,
                "header": "string",
                "name": "string",
                "fields": [
                  {}
                ],
                "_warning": "string"
              },
              "_warning": "string"
            }
          ],
          "_warning": "string",
          "use": "string",
          "sequence": 0,
          "group_id": 0,
          "group_name": "string"
        },
        "outcomes": [
          {
            "id": 0,
            "outcome": "string",
            "buttonname": "string",
            "labellong": "string",
            "colour": "string",
            "sequence": 0,
            "hidden": true,
            "systemid": 0,
            "dontshowscreen": true,
            "respondtype": 0,
            "sendemail": 0,
            "actionvisibility": true,
            "child_template_id": 0,
            "tfstype": "string",
            "icon": "string",
            "colour_type": 0,
            "newstatus": 0,
            "slaholdischecked": true,
            "userdesc": "string",
            "emailtemplate_id": 0,
            "emailtemplate_name": "string",
            "slareleaseischecked": true,
            "chargerate": 0,
            "defaultuserdef": 0,
            "defaultmanhrs": 0,
            "defaultnonbill": 0,
            "securitylevel": 0,
            "approval_process_id": 0,
            "approval_process_name": "string",
            "hidefromuser": true,
            "fieldvisible": "string",
            "hotkey": "string",
            "buttonimage": 0,
            "hidesendemail": true,
            "hidecloserequest": true,
            "defaultagent": 0,
            "defaultagent_name": "string",
            "defaultteam": "string",
            "includecc": true,
            "includeto": true,
            "default_note": "string",
            "mustassign": true,
            "requesttype": 0,
            "mustaddnote": true,
            "worddocid": 0,
            "worddocpath": "string",
            "synctosap": true,
            "child_template_name": "string",
            "tooverride": "string",
            "ccoverride": "string",
            "workflow_id": 0,
            "workflow_name": "string",
            "synctodynamics": true,
            "showhidecheckbox": true,
            "showslacheckbox": true,
            "showimportantcheckbox": true,
            "isimportant": true,
            "showfollowcheckbox": true,
            "follow": true,
            "defaultappointmentstatus": 0,
            "todo_template_id": 0,
            "todo_template_name": "string",
            "child_emailtemplate_id": 0,
            "child_emailtemplate_name": "string",
            "default_linkedticket_status": 0,
            "newaction_subject": "string",
            "newaction_subject_close": "string",
            "newaction_emailto": "string",
            "newaction_emailcc": "string",
            "newaction_emailbcc": "string",
            "newaction_emailfrom": 0,
            "newaction_emailfrom_address_override": "string",
            "newaction_projecttimebudget": 0,
            "fields": [
              {
                "id": 0,
                "rtid": 0,
                "fieldid": 0,
                "seq": 0,
                "tableid": 0,
                "groupid": 0,
                "endusernew": 0,
                "enduserdetail": 0,
                "technew": 0,
                "techdetail": 0,
                "fieldname": "string",
                "fieldinfo": {
                  "id": 0,
                  "name": "string",
                  "label": "string",
                  "labellong": "string",
                  "summary": "string",
                  "hint": "string",
                  "lookup": 0,
                  "type": 0,
                  "custom": 0,
                  "usage": 0,
                  "tab_id": 0,
                  "tab_name": "string",
                  "table_id": 0,
                  "table_name": "string",
                  "readonly": true,
                  "addunknown": true,
                  "extratype": 0,
                  "calcfield": "string",
                  "characterlimit": 0,
                  "characterlimittype": 0,
                  "inputtype": 0,
                  "copytochild": true,
                  "searchable": true,
                  "user_searchable": true,
                  "defaultvalue": "string",
                  "ordervaluesalphanumerically": true,
                  "defaultvalue_lookup": "string",
                  "values": [
                    {
                      "lookupid": 0,
                      "id": 0,
                      "name": "string",
                      "value2": "string",
                      "value2_bool": true,
                      "value3": "string",
                      "value3_bool": true,
                      "value4": "string",
                      "value4_bool": true,
                      "value5": "string",
                      "value5_bool": true,
                      "value6": "string",
                      "value6_bool": true,
                      "rates": [
                        {
                          "id": 0,
                          "area": 0,
                          "charge_id": 0,
                          "startdate": "2019-08-02T14:35:54.871Z",
                          "rate": 0,
                          "org": 0,
                          "minimum": 0,
                          "increment": 0,
                          "oohmultiplier": 0,
                          "holidaymultiplier": 0,
                          "weekendmultiplier": 0,
                          "surcharge": true,
                          "round": 0,
                          "current": true,
                          "_warning": "string"
                        }
                      ],
                      "_warning": "string"
                    }
                  ],
                  "new_values": "string",
                  "variable_name": "string",
                  "faults_field_name": "string",
                  "actions_field_name": "string",
                  "table_info": {
                    "id": 0,
                    "name": "string",
                    "linkto_table_id": 0,
                    "note": "string",
                    "fields": [
                      {}
                    ],
                    "_warning": "string"
                  },
                  "client_restrictions": [
                    {
                      "id": 0,
                      "client_id": 0,
                      "client_name": "string",
                      "field_id": 0
                    }
                  ],
                  "_warning": "string"
                },
                "visibility_conditions": [
                  {
                    "id": 0,
                    "tickettype_id": 0,
                    "field_id": 0,
                    "lookup_field_id": 0,
                    "lookup_value_id": 0,
                    "lookup_value": "string",
                    "_warning": "string"
                  }
                ],
                "value_restrictions": [
                  {
                    "id": 0,
                    "tickettype_id": 0,
                    "field_id": 0,
                    "value_id": 0,
                    "value_name": "string",
                    "_warning": "string"
                  }
                ],
                "group": {
                  "id": 0,
                  "header": "string",
                  "name": "string",
                  "fields": [
                    {}
                  ],
                  "_warning": "string"
                },
                "_warning": "string"
              }
            ],
            "newticket_user": {
              "id": 0,
              "name": "string",
              "site_id": 0,
              "site_name": "string",
              "client_name": "string",
              "firstname": "string",
              "surname": "string",
              "initials": "string",
              "title": "string",
              "emailaddress": "string",
              "phonenumber_preferred": "string",
              "sitephonenumber": "string",
              "phonenumber": "string",
              "homenumber": "string",
              "mobilenumber": "string",
              "mobilenumber2": "string",
              "fax": "string",
              "telpref": 0,
              "activedirectory_dn": "string",
              "container_dn": "string",
              "login": "string",
              "inactive": true,
              "colour": "string",
              "isimportantcontact": true,
              "other1": "string",
              "other2": "string",
              "other3": "string",
              "other4": "string",
              "other5": "string",
              "neversendemails": true,
              "customfields": [
                {
                  "id": 0,
                  "name": "string",
                  "label": "string",
                  "summary": "string",
                  "type": 0,
                  "value": {},
                  "display": "string",
                  "characterlimit": 0,
                  "characterlimittype": 0,
                  "inputtype": 0,
                  "copytochild": true,
                  "searchable": true,
                  "ordervalues": true
                }
              ],
              "datecreated": "2019-08-02T14:35:54.871Z",
              "inv1": 0,
              "inv2": 0,
              "inv3": 0,
              "inv4": 0,
              "notes": "string",
              "slaid": 0,
              "old_password": "string",
              "new_password": "string",
              "dontackemails": true,
              "web_access_level": 0,
              "showmeonly": 0,
              "showrecentonly": 0,
              "inform": true,
              "inv1site": 0,
              "inv2site": 0,
              "inv3site": 0,
              "inv4site": 0,
              "inv5": 0,
              "inv6": 0,
              "inv7": 0,
              "inv8": 0,
              "inv9": 0,
              "inv10": 0,
              "inv5site": 0,
              "inv6site": 0,
              "inv7site": 0,
              "inv8site": 0,
              "inv9site": 0,
              "inv10site": 0,
              "informaction": true,
              "informclearance": true,
              "inv11": 0,
              "inv12": 0,
              "inv13": 0,
              "inv14": 0,
              "inv15": 0,
              "inv16": 0,
              "inv17": 0,
              "inv18": 0,
              "inv19": 0,
              "inv20": 0,
              "inv21": 0,
              "inv22": 0,
              "inv23": 0,
              "inv24": 0,
              "inv25": 0,
              "inv11site": 0,
              "inv12site": 0,
              "inv13site": 0,
              "inv14site": 0,
              "inv15site": 0,
              "inv16site": 0,
              "inv17site": 0,
              "inv18site": 0,
              "inv19site": 0,
              "inv20site": 0,
              "inv21site": 0,
              "inv22site": 0,
              "inv23site": 0,
              "inv24site": 0,
              "inv25site": 0,
              "showslatimes": true,
              "priority_id": 0,
              "canadd": true,
              "allowviewsitedocs": true,
              "third_party_guid": "string",
              "ischangeapprover": true,
              "cancreateuser": true,
              "department": "string",
              "isheadofdept": true,
              "deputysite": 0,
              "deputyusername": "string",
              "cat2": "string",
              "lastlogindate": "2019-08-02T14:35:54.871Z",
              "email2": "string",
              "email3": "string",
              "iscontractcontact": true,
              "informnewarea": true,
              "informactionarea": true,
              "informclearancearea": true,
              "disclaimermatchstring": "string",
              "viewallcleared": true,
              "twitterscreenname": "string",
              "facebookid": 0,
              "isexternal": true,
              "question1": 0,
              "question2": 0,
              "question3": 0,
              "question4": 0,
              "question5": 0,
              "dontaddtomailinglist": true,
              "caneditwebdetails": true,
              "cataloglevel": 0,
              "canaccesscatalog": true,
              "hasbeentrained": true,
              "admanager": "string",
              "canviewcontracts": true,
              "ispoapprover": true,
              "encmethod": 0,
              "adconnection": 0,
              "useadlogin": 0,
              "site": {
                "id": 0,
                "name": "string",
                "client_id": 0,
                "client_name": "string",
                "clientsite_name": "string",
                "inactive": true,
                "sla_id": 0,
                "phonenumber": "string",
                "colour": "string",
                "timezone": "string",
                "invoice_address_isdelivery": true,
                "datecreated": "2019-08-02T14:35:54.871Z",
                "text": 0,
                "globx": 0,
                "globy": 0,
                "style": 0,
                "inuseby": 0,
                "notes": "string",
                "upwho": 0,
                "uptimestamp": "2019-08-02T14:35:54.871Z",
                "xrefsite": 0,
                "zoffsetx": 0,
                "zoffsety": 0,
                "zoomx": 0,
                "zoomy": 0,
                "smallx": 0,
                "smally": 0,
                "bigx": 0,
                "bigy": 0,
                "ldapstring": "string",
                "emaildomain": "string",
                "deliverby": 0,
                "isinvoicesite": true,
                "refnumber": 0,
                "defaultdelivery": true,
                "seriousnesslevel": 0,
                "geocoord1": 0,
                "geocoord2": 0,
                "todomain": "string",
                "defaultstocklocation": 0,
                "stopped": 0,
                "gfisiteid": 0,
                "itetimeoffset": 0,
                "itedateformat": 0,
                "disclaimermatchstring": "string",
                "emailsubjectprefix": "string",
                "regionaldirector": 0,
                "facilitiesmanager": 0,
                "actguid": "string",
                "teamviewerpassword": "string",
                "contractlastchecked": "2019-08-02T14:35:54.871Z",
                "maincontact_id": 0,
                "maincontact_name": "string",
                "wildcardref": "string",
                "monthlyreportlastrun": "2019-08-02T14:35:54.871Z",
                "monthlyreportinclude": true,
                "monthlyreportemailmanager": true,
                "accountmanagertech": true,
                "monthlyreportemaildirect": true,
                "language_id": 0,
                "language_name": "string",
                "snowname": "string",
                "linked_organisation_id": 0,
                "client": {
                  "id": 0,
                  "name": "string",
                  "toplevel_id": 0,
                  "toplevel_name": "string",
                  "inactive": true,
                  "colour": "string",
                  "confirmemail": 0,
                  "actionemail": 0,
                  "clearemail": 0,
                  "messagegroup_id": 0,
                  "from_address_override": "string",
                  "logo": "string",
                  "override_org_logo": true,
                  "override_org_name": "string",
                  "override_org_address": {
                    "id": 0,
                    "type": 0,
                    "description": "string",
                    "note": "string",
                    "line1": "string",
                    "line2": "string",
                    "line3": "string",
                    "line4": "string",
                    "postcode": "string",
                    "primary": true,
                    "inactive": true,
                    "date_active": "2019-08-02T14:35:54.871Z",
                    "date_inactive": "2019-08-02T14:35:54.871Z",
                    "lat": 0,
                    "long": 0,
                    "site_id": 0,
                    "user_id": 0,
                    "_warning": "string"
                  },
                  "override_org_phone": "string",
                  "override_org_email": "string",
                  "override_org_website": "string",
                  "override_org_portalurl": "string",
                  "customfields": [
                    {
                      "id": 0,
                      "name": "string",
                      "label": "string",
                      "summary": "string",
                      "type": 0,
                      "value": {},
                      "display": "string",
                      "characterlimit": 0,
                      "characterlimittype": 0,
                      "inputtype": 0,
                      "copytochild": true,
                      "searchable": true,
                      "ordervalues": true
                    }
                  ],
                  "datecreated": "2019-08-02T14:35:54.871Z",
                  "createdfrom_id": 0,
                  "notes": "string",
                  "announce": "string",
                  "announcedate": "2019-08-02T14:35:54.871Z",
                  "pritech": 0,
                  "pritech_name": "string",
                  "sectech": 0,
                  "sectech_name": "string",
                  "prinotify": true,
                  "secnotify": true,
                  "priassign": true,
                  "secassign": true,
                  "accountmanagertech": 0,
                  "accountmanagertech_name": "string",
                  "percentage_to_survey": 0,
                  "chargeperiod": 0,
                  "chargehours": 0,
                  "chargecarryover": 0,
                  "invoiceyes": true,
                  "fluserdef1": "string",
                  "fluserdef2": "string",
                  "fluserdef3": "string",
                  "fluserdef4": "string",
                  "fluserdef5": "string",
                  "floverride": true,
                  "fluserdef1hide": true,
                  "fluserdef2hide": true,
                  "fluserdef3hide": true,
                  "fluserdef4hide": true,
                  "fluserdef5hide": true,
                  "fluserdef1mand": true,
                  "fluserdef2mand": true,
                  "fluserdef3mand": true,
                  "fluserdef4mand": true,
                  "fluserdef5mand": true,
                  "includeactions": true,
                  "needsinvoice": true,
                  "startdate": "2019-08-02T14:35:54.872Z",
                  "startbalance": 0,
                  "hourlyrate": 0,
                  "periodcharge": 0,
                  "dontinvoice": true,
                  "invoicetemplate": "string",
                  "invoicecomment": "string",
                  "lastinvoiceenddate": "2019-08-02T14:35:54.872Z",
                  "showslaonweb": true,
                  "slataxcode": 0,
                  "nonslataxcode": 0,
                  "accountsid": "string",
                  "imageindex": 0,
                  "chargehours2": 0,
                  "hourlyrate2": 0,
                  "cat2": "string",
                  "cat3": "string",
                  "cat4": "string",
                  "cat5": "string",
                  "enddate": "2019-08-02T14:35:54.872Z",
                  "ucemail": 0,
                  "fcemail": 0,
                  "stopped": 0,
                  "actguid": "string",
                  "smsbalance": 0,
                  "html": "string",
                  "hv": 0,
                  "hvdate": "2019-08-02T14:35:54.872Z",
                  "emailinvoice": true,
                  "seriousnesslevel": 0,
                  "defcat1": "string",
                  "defcat2": "string",
                  "defcat3": "string",
                  "defcat4": "string",
                  "thresholdbreached": 0,
                  "monthlyreportinclude": true,
                  "monthlyreportlastrun": "2019-08-02T14:35:54.872Z",
                  "monthlyreportemaildirect": true,
                  "monthlyreportemailmanager": true,
                  "monthlyreportshowonweb": true,
                  "ref": "string",
                  "areatype": 0,
                  "unmatchedcombinations": 0,
                  "prepayrecurringchargenextdate": "2019-08-02T14:35:54.872Z",
                  "billforrecurringprepayamount": true,
                  "prepayrecurringcharge": 0,
                  "prepayrecurringhours": 0,
                  "prepayrecurringchargebp": 0,
                  "gficlientid": "string",
                  "accountsemailaddress": "string",
                  "disclaimermatchstring": "string",
                  "paymentterms": 0,
                  "showallnonbillable": true,
                  "billinggroup": 0,
                  "autotopupthreshhold": 0,
                  "autotopuptoamount": 0,
                  "autotopupcostperhour": 0,
                  "autotopupbyamount": 0,
                  "surchargeid": 0,
                  "contracttemplateid": 0,
                  "overidegreeting": "string",
                  "clientpackage": 0,
                  "scopeofbusiness": 0,
                  "preferredagent": 0,
                  "callhandlingnotes": "string",
                  "teamviewerpassword": "string",
                  "customertype": 0,
                  "customertype_new": "string",
                  "calldate": "2019-08-02T14:35:54.872Z",
                  "discountperc": 0,
                  "showfaqfortoplevel": true,
                  "accountsccemailaddress": "string",
                  "isopportunity": 0,
                  "snowname": "string",
                  "is_vip": true,
                  "main_site_id": 0,
                  "main_site_name": "string",
                  "linked_organisation_id": 0,
                  "all_organisations_allowed": true,
                  "allowed_organisations": [
                    {
                      "id": 0,
                      "name": "string",
                      "reply_address": "string",
                      "messagegroup_id": 0,
                      "address": {
                        "id": 0,
                        "type": 0,
                        "description": "string",
                        "note": "string",
                        "line1": "string",
                        "line2": "string",
                        "line3": "string",
                        "line4": "string",
                        "postcode": "string",
                        "primary": true,
                        "inactive": true,
                        "date_active": "2019-08-02T14:35:54.872Z",
                        "date_inactive": "2019-08-02T14:35:54.872Z",
                        "lat": 0,
                        "long": 0,
                        "site_id": 0,
                        "user_id": 0,
                        "_warning": "string"
                      },
                      "phone": "string",
                      "fax": "string",
                      "email": "string",
                      "website": "string",
                      "logo": "string",
                      "deliverysite": 0,
                      "portalurl": "string",
                      "portalcolour": "string",
                      "portalfolderlocation": "string",
                      "departments": [
                        {
                          "id": 0,
                          "name": "string",
                          "organisation_id": 0,
                          "organisation_name": "string",
                          "long_name": "string",
                          "type": 0,
                          "teams": [
                            {
                              "id": 0,
                              "name": "string",
                              "sequence": 0,
                              "forrequests": true,
                              "foropps": true,
                              "forprojects": true,
                              "ticket_count": 0,
                              "department_id": 0,
                              "department_name": "string",
                              "inactive": true,
                              "override_column_id": 0,
                              "agents": [
                                {}
                              ],
                              "managers": [
                                {
                                  "id": 0,
                                  "name": "string",
                                  "agent_id": 0,
                                  "user_id": 0
                                }
                              ]
                            }
                          ],
                          "agent_members": [
                            {
                              "id": 0,
                              "name": "string",
                              "onlinestatus_actual": 0,
                              "onlinestatus": 0,
                              "is_online": true,
                              "lastonline": "string",
                              "team": "string",
                              "isdisabled": true,
                              "email": "string",
                              "ad": "string",
                              "lastlogindate": "2019-08-02T14:35:54.872Z",
                              "agentphotopath": "string",
                              "initials": "string",
                              "firstname": "string",
                              "surname": "string",
                              "colour": "string",
                              "jobtitle": "string",
                              "sms": "string",
                              "extensionnumber": "string",
                              "ticket_count": 0,
                              "is_agent": true,
                              "one_client": 0,
                              "teams": [
                                {
                                  "id": 0,
                                  "agent_id": 0,
                                  "agent_name": "string",
                                  "team_id": 0,
                                  "team_name": "string",
                                  "department_id": 0,
                                  "role_id": "string",
                                  "role_name": "string",
                                  "is_manager": true,
                                  "unassigned_access": true,
                                  "otheragent_access": true,
                                  "fortickets": true,
                                  "foropps": true,
                                  "forprojects": true,
                                  "in_section": true
                                }
                              ],
                              "departments": [
                                {
                                  "id": 0,
                                  "agent_id": 0,
                                  "agent_name": "string",
                                  "department_id": 0,
                                  "department_name": "string",
                                  "role_id": "string",
                                  "role_name": "string",
                                  "membershiplevel": 0,
                                  "includeteamsintree": true
                                }
                              ],
                              "clients": [
                                {
                                  "id": 0,
                                  "agent_id": 0,
                                  "agent_name": "string",
                                  "client_id": 0,
                                  "client_name": "string",
                                  "role_id": "string",
                                  "role_name": "string"
                                }
                              ],
                              "_canupdate": true,
                              "_canupdate_moreinfo": true
                            }
                          ],
                          "managers": [
                            {
                              "id": 0,
                              "name": "string",
                              "agent_id": 0,
                              "user_id": 0
                            }
                          ],
                          "user_count": 0
                        }
                      ],
                      "linked_client_id": 0,
                      "allowall_tickettypes": true,
                      "allowed_tickettypes": [
                        {
                          "id": 0,
                          "name": "string",
                          "ticket_count": 0,
                          "use": "string",
                          "sequence": 0,
                          "default_sla": 0,
                          "group_id": 0,
                          "group_name": "string"
                        }
                      ],
                      "faqlists": [
                        {
                          "id": 0,
                          "name": "string",
                          "showforall": true,
                          "level": 0,
                          "is_group": true,
                          "group_id": 0,
                          "group_name": "string",
                          "full_name": "string",
                          "article_count": 0,
                          "fields": [
                            {
                              "id": 0,
                              "rtid": 0,
                              "fieldid": 0,
                              "seq": 0,
                              "tableid": 0,
                              "groupid": 0,
                              "endusernew": 0,
                              "enduserdetail": 0,
                              "technew": 0,
                              "techdetail": 0,
                              "fieldname": "string",
                              "fieldinfo": {
                                "id": 0,
                                "name": "string",
                                "label": "string",
                                "labellong": "string",
                                "summary": "string",
                                "hint": "string",
                                "lookup": 0,
                                "type": 0,
                                "custom": 0,
                                "usage": 0,
                                "tab_id": 0,
                                "tab_name": "string",
                                "table_id": 0,
                                "table_name": "string",
                                "readonly": true,
                                "addunknown": true,
                                "extratype": 0,
                                "calcfield": "string",
                                "characterlimit": 0,
                                "characterlimittype": 0,
                                "inputtype": 0,
                                "copytochild": true,
                                "searchable": true,
                                "user_searchable": true,
                                "defaultvalue": "string",
                                "ordervaluesalphanumerically": true,
                                "defaultvalue_lookup": "string",
                                "values": [
                                  {
                                    "lookupid": 0,
                                    "id": 0,
                                    "name": "string",
                                    "value2": "string",
                                    "value2_bool": true,
                                    "value3": "string",
                                    "value3_bool": true,
                                    "value4": "string",
                                    "value4_bool": true,
                                    "value5": "string",
                                    "value5_bool": true,
                                    "value6": "string",
                                    "value6_bool": true,
                                    "rates": [
                                      {
                                        "id": 0,
                                        "area": 0,
                                        "charge_id": 0,
                                        "startdate": "2019-08-02T14:35:54.872Z",
                                        "rate": 0,
                                        "org": 0,
                                        "minimum": 0,
                                        "increment": 0,
                                        "oohmultiplier": 0,
                                        "holidaymultiplier": 0,
                                        "weekendmultiplier": 0,
                                        "surcharge": true,
                                        "round": 0,
                                        "current": true,
                                        "_warning": "string"
                                      }
                                    ],
                                    "_warning": "string"
                                  }
                                ],
                                "new_values": "string",
                                "variable_name": "string",
                                "faults_field_name": "string",
                                "actions_field_name": "string",
                                "table_info": {
                                  "id": 0,
                                  "name": "string",
                                  "linkto_table_id": 0,
                                  "note": "string",
                                  "fields": [
                                    {}
                                  ],
                                  "_warning": "string"
                                },
                                "client_restrictions": [
                                  {
                                    "id": 0,
                                    "client_id": 0,
                                    "client_name": "string",
                                    "field_id": 0
                                  }
                                ],
                                "_warning": "string"
                              },
                              "visibility_conditions": [
                                {
                                  "id": 0,
                                  "tickettype_id": 0,
                                  "field_id": 0,
                                  "lookup_field_id": 0,
                                  "lookup_value_id": 0,
                                  "lookup_value": "string",
                                  "_warning": "string"
                                }
                              ],
                              "value_restrictions": [
                                {
                                  "id": 0,
                                  "tickettype_id": 0,
                                  "field_id": 0,
                                  "value_id": 0,
                                  "value_name": "string",
                                  "_warning": "string"
                                }
                              ],
                              "group": {
                                "id": 0,
                                "header": "string",
                                "name": "string",
                                "fields": [
                                  {}
                                ],
                                "_warning": "string"
                              },
                              "_warning": "string"
                            }
                          ]
                        }
                      ],
                      "_warning": "string"
                    }
                  ],
                  "override_signature": "string",
                  "contractaccountsdesc": "string",
                  "prepayaccountsdesc": "string",
                  "site_update": [
                    {}
                  ],
                  "newclient_sitename": "string",
                  "newclient_phonenumber": "string",
                  "newclient_domain": "string",
                  "newclient_timezone": "string",
                  "newclient_contactname": "string",
                  "newclient_contactemail": "string",
                  "newclient_contacttitle": "string",
                  "newclient_web_access_level": 0,
                  "newclient_sendwelcomeemail": true,
                  "newclient_delivery_address": {
                    "id": 0,
                    "type": 0,
                    "description": "string",
                    "note": "string",
                    "line1": "string",
                    "line2": "string",
                    "line3": "string",
                    "line4": "string",
                    "postcode": "string",
                    "primary": true,
                    "inactive": true,
                    "date_active": "2019-08-02T14:35:54.872Z",
                    "date_inactive": "2019-08-02T14:35:54.872Z",
                    "lat": 0,
                    "long": 0,
                    "site_id": 0,
                    "user_id": 0,
                    "_warning": "string"
                  },
                  "faqlists": [
                    {
                      "id": 0,
                      "name": "string",
                      "showforall": true,
                      "level": 0,
                      "is_group": true,
                      "group_id": 0,
                      "group_name": "string",
                      "full_name": "string",
                      "article_count": 0,
                      "fields": [
                        {
                          "id": 0,
                          "rtid": 0,
                          "fieldid": 0,
                          "seq": 0,
                          "tableid": 0,
                          "groupid": 0,
                          "endusernew": 0,
                          "enduserdetail": 0,
                          "technew": 0,
                          "techdetail": 0,
                          "fieldname": "string",
                          "fieldinfo": {
                            "id": 0,
                            "name": "string",
                            "label": "string",
                            "labellong": "string",
                            "summary": "string",
                            "hint": "string",
                            "lookup": 0,
                            "type": 0,
                            "custom": 0,
                            "usage": 0,
                            "tab_id": 0,
                            "tab_name": "string",
                            "table_id": 0,
                            "table_name": "string",
                            "readonly": true,
                            "addunknown": true,
                            "extratype": 0,
                            "calcfield": "string",
                            "characterlimit": 0,
                            "characterlimittype": 0,
                            "inputtype": 0,
                            "copytochild": true,
                            "searchable": true,
                            "user_searchable": true,
                            "defaultvalue": "string",
                            "ordervaluesalphanumerically": true,
                            "defaultvalue_lookup": "string",
                            "values": [
                              {
                                "lookupid": 0,
                                "id": 0,
                                "name": "string",
                                "value2": "string",
                                "value2_bool": true,
                                "value3": "string",
                                "value3_bool": true,
                                "value4": "string",
                                "value4_bool": true,
                                "value5": "string",
                                "value5_bool": true,
                                "value6": "string",
                                "value6_bool": true,
                                "rates": [
                                  {
                                    "id": 0,
                                    "area": 0,
                                    "charge_id": 0,
                                    "startdate": "2019-08-02T14:35:54.873Z",
                                    "rate": 0,
                                    "org": 0,
                                    "minimum": 0,
                                    "increment": 0,
                                    "oohmultiplier": 0,
                                    "holidaymultiplier": 0,
                                    "weekendmultiplier": 0,
                                    "surcharge": true,
                                    "round": 0,
                                    "current": true,
                                    "_warning": "string"
                                  }
                                ],
                                "_warning": "string"
                              }
                            ],
                            "new_values": "string",
                            "variable_name": "string",
                            "faults_field_name": "string",
                            "actions_field_name": "string",
                            "table_info": {
                              "id": 0,
                              "name": "string",
                              "linkto_table_id": 0,
                              "note": "string",
                              "fields": [
                                {}
                              ],
                              "_warning": "string"
                            },
                            "client_restrictions": [
                              {
                                "id": 0,
                                "client_id": 0,
                                "client_name": "string",
                                "field_id": 0
                              }
                            ],
                            "_warning": "string"
                          },
                          "visibility_conditions": [
                            {
                              "id": 0,
                              "tickettype_id": 0,
                              "field_id": 0,
                              "lookup_field_id": 0,
                              "lookup_value_id": 0,
                              "lookup_value": "string",
                              "_warning": "string"
                            }
                          ],
                          "value_restrictions": [
                            {
                              "id": 0,
                              "tickettype_id": 0,
                              "field_id": 0,
                              "value_id": 0,
                              "value_name": "string",
                              "_warning": "string"
                            }
                          ],
                          "group": {
                            "id": 0,
                            "header": "string",
                            "name": "string",
                            "fields": [
                              {}
                            ],
                            "_warning": "string"
                          },
                          "_warning": "string"
                        }
                      ]
                    }
                  ],
                  "popup_notes": [
                    {
                      "id": 0,
                      "client_id": 0,
                      "site_id": 0,
                      "user_id": 0,
                      "date_created": "2019-08-02T14:35:54.873Z",
                      "note": "string",
                      "dismissable": true,
                      "read_status": 0,
                      "displaymodal": true,
                      "_warning": "string"
                    }
                  ],
                  "_reassign_all_to_user": 0,
                  "allowall_tickettypes": true,
                  "allowed_tickettypes": [
                    {
                      "id": 0,
                      "name": "string",
                      "ticket_count": 0,
                      "use": "string",
                      "sequence": 0,
                      "default_sla": 0,
                      "group_id": 0,
                      "group_name": "string"
                    }
                  ],
                  "allowall_category1": true,
                  "allowed_category1": [
                    {
                      "id": 0,
                      "type": 0,
                      "client_id": 0,
                      "tickettype_id": 0,
                      "team_id": 0,
                      "service_id": 0,
                      "category_id": 0,
                      "category_value": "string",
                      "_warning": "string"
                    }
                  ],
                  "allowall_category2": true,
                  "allowed_category2": [
                    {
                      "id": 0,
                      "type": 0,
                      "client_id": 0,
                      "tickettype_id": 0,
                      "team_id": 0,
                      "service_id": 0,
                      "category_id": 0,
                      "category_value": "string",
                      "_warning": "string"
                    }
                  ],
                  "allowall_category3": true,
                  "allowed_category3": [
                    {
                      "id": 0,
                      "type": 0,
                      "client_id": 0,
                      "tickettype_id": 0,
                      "team_id": 0,
                      "service_id": 0,
                      "category_id": 0,
                      "category_value": "string",
                      "_warning": "string"
                    }
                  ],
                  "allowall_category4": true,
                  "allowed_category4": [
                    {
                      "id": 0,
                      "type": 0,
                      "client_id": 0,
                      "tickettype_id": 0,
                      "team_id": 0,
                      "service_id": 0,
                      "category_id": 0,
                      "category_value": "string",
                      "_warning": "string"
                    }
                  ],
                  "open_ticket_count": 0,
                  "onhold_ticket_count": 0,
                  "total_ticket_count": 0,
                  "opened_thismonth_count": 0,
                  "billingplans": [
                    {
                      "client_id": 0,
                      "seq": 0,
                      "type": 0,
                      "itil_requesttype": 0,
                      "priority": 0,
                      "chargerate_id": 0,
                      "chargerate_name": "string",
                      "multiplier": 0,
                      "plan_id": 0,
                      "plan_name": "string",
                      "category_1": "string",
                      "_warning": "string"
                    }
                  ],
                  "_warning": "string"
                },
                "users_update": [
                  {}
                ],
                "newsite_contactname": "string",
                "newsite_contactemail": "string",
                "newsite_contacttitle": "string",
                "newsite_web_access_level": 0,
                "newsite_sendwelcomeemail": true,
                "delivery_address": {
                  "id": 0,
                  "type": 0,
                  "description": "string",
                  "note": "string",
                  "line1": "string",
                  "line2": "string",
                  "line3": "string",
                  "line4": "string",
                  "postcode": "string",
                  "primary": true,
                  "inactive": true,
                  "date_active": "2019-08-02T14:35:54.881Z",
                  "date_inactive": "2019-08-02T14:35:54.881Z",
                  "lat": 0,
                  "long": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "_warning": "string"
                },
                "invoice_address": {
                  "id": 0,
                  "type": 0,
                  "description": "string",
                  "note": "string",
                  "line1": "string",
                  "line2": "string",
                  "line3": "string",
                  "line4": "string",
                  "postcode": "string",
                  "primary": true,
                  "inactive": true,
                  "date_active": "2019-08-02T14:35:54.881Z",
                  "date_inactive": "2019-08-02T14:35:54.881Z",
                  "lat": 0,
                  "long": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "_warning": "string"
                },
                "popup_notes": [
                  {
                    "id": 0,
                    "client_id": 0,
                    "site_id": 0,
                    "user_id": 0,
                    "date_created": "2019-08-02T14:35:54.881Z",
                    "note": "string",
                    "dismissable": true,
                    "read_status": 0,
                    "displaymodal": true,
                    "_warning": "string"
                  }
                ],
                "_reassign_all_to_user": 0,
                "fields": [
                  {
                    "id": 0,
                    "name": "string",
                    "validate": "string",
                    "value": {},
                    "display": "string",
                    "mandatory": true,
                    "showonactivity": true,
                    "lookup": 0,
                    "systemuse": 0,
                    "typeinfo_id": 0
                  }
                ],
                "licences": [
                  {
                    "id": "string",
                    "licence_key": "string",
                    "licencehashdate": "2019-08-02T14:35:54.881Z",
                    "site_id": 0,
                    "version": "string",
                    "apiurl": "string",
                    "organisationname": "string",
                    "is_trial": true,
                    "trialexpiry": "2019-08-02T14:35:54.881Z",
                    "registrationdate": "2019-08-02T14:35:54.881Z"
                  }
                ],
                "open_ticket_count": 0,
                "onhold_ticket_count": 0,
                "total_ticket_count": 0,
                "opened_thismonth_count": 0,
                "guid": "string",
                "_warning": "string",
                "customfields": [
                  {
                    "id": 0,
                    "name": "string",
                    "label": "string",
                    "summary": "string",
                    "type": 0,
                    "value": {},
                    "display": "string",
                    "characterlimit": 0,
                    "characterlimittype": 0,
                    "inputtype": 0,
                    "copytochild": true,
                    "searchable": true,
                    "ordervalues": true
                  }
                ]
              },
              "sendwelcomeemail": true,
              "resetpassword": true,
              "_anonymise": true,
              "_reassign_all_to_user": 0,
              "ismaincontact": true,
              "primary_address": {
                "id": 0,
                "type": 0,
                "description": "string",
                "note": "string",
                "line1": "string",
                "line2": "string",
                "line3": "string",
                "line4": "string",
                "postcode": "string",
                "primary": true,
                "inactive": true,
                "date_active": "2019-08-02T14:35:54.881Z",
                "date_inactive": "2019-08-02T14:35:54.881Z",
                "lat": 0,
                "long": 0,
                "site_id": 0,
                "user_id": 0,
                "_warning": "string"
              },
              "addresses": [
                {
                  "id": 0,
                  "type": 0,
                  "description": "string",
                  "note": "string",
                  "line1": "string",
                  "line2": "string",
                  "line3": "string",
                  "line4": "string",
                  "postcode": "string",
                  "primary": true,
                  "inactive": true,
                  "date_active": "2019-08-02T14:35:54.881Z",
                  "date_inactive": "2019-08-02T14:35:54.881Z",
                  "lat": 0,
                  "long": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "_warning": "string"
                }
              ],
              "departments": [
                {
                  "id": 0,
                  "user_id": 0,
                  "user_name": "string",
                  "department_id": 0,
                  "department_name": "string",
                  "is_manager": true
                }
              ],
              "linked_agent_id": 0,
              "organisation_id": 0,
              "popup_notes": [
                {
                  "id": 0,
                  "client_id": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "date_created": "2019-08-02T14:35:54.881Z",
                  "note": "string",
                  "dismissable": true,
                  "read_status": 0,
                  "displaymodal": true,
                  "_warning": "string"
                }
              ],
              "open_ticket_count": 0,
              "onhold_ticket_count": 0,
              "total_ticket_count": 0,
              "opened_thismonth_count": 0,
              "_isnew": true,
              "_warning": "string",
              "client_id": 0
            },
            "attachments": [
              {
                "id": 0,
                "filename": "string",
                "datecreated": "2019-08-02T14:35:54.881Z",
                "note": "string",
                "filesize": 0,
                "type": 0,
                "unique_id": 0,
                "desc": "string",
                "showforusers": true,
                "data_base64": "string"
              }
            ],
            "_ticketinfoloaded": true,
            "_warning": "string"
          }
        ],
        "newaction_emailfrom": 0,
        "newaction_emailfrom_address_override": "string",
        "_canupdate": true,
        "_spam": true,
        "_spamblock": true,
        "users_name": "string",
        "child_count_open": 0,
        "sibling_count_open": 0,
        "parent_summary": "string",
        "parent_status": 0,
        "new_approvalprocess": 0,
        "new_approvalprocess_agent_id": 0,
        "new_approvalprocess_user_id": 0,
        "new_approvalprocess_users": [
          {
            "id": 0,
            "name": "string",
            "site_id": 0,
            "site_name": "string",
            "client_name": "string",
            "firstname": "string",
            "surname": "string",
            "initials": "string",
            "title": "string",
            "emailaddress": "string",
            "phonenumber_preferred": "string",
            "sitephonenumber": "string",
            "phonenumber": "string",
            "homenumber": "string",
            "mobilenumber": "string",
            "mobilenumber2": "string",
            "fax": "string",
            "telpref": 0,
            "activedirectory_dn": "string",
            "container_dn": "string",
            "login": "string",
            "inactive": true,
            "colour": "string",
            "isimportantcontact": true,
            "other1": "string",
            "other2": "string",
            "other3": "string",
            "other4": "string",
            "other5": "string",
            "neversendemails": true,
            "customfields": [
              {
                "id": 0,
                "name": "string",
                "label": "string",
                "summary": "string",
                "type": 0,
                "value": {},
                "display": "string",
                "characterlimit": 0,
                "characterlimittype": 0,
                "inputtype": 0,
                "copytochild": true,
                "searchable": true,
                "ordervalues": true
              }
            ],
            "client_id": 0
          }
        ],
        "new_approvalprocess_email": "string",
        "new_approvalprocess_cab_id": 0,
        "new_approvalprocess_cab": [
          {
            "id": 0,
            "cab_id": 0,
            "agent_id": 0,
            "type": 0,
            "user_id": 0,
            "member_name": "string",
            "emailaddress": "string",
            "_warning": "string"
          }
        ],
        "approval_process": {
          "id": 0,
          "name": "string",
          "steps": [
            {
              "id": 0,
              "processid": 0,
              "sequence": 0,
              "type": 0,
              "agent_id_or_cab_id": 0,
              "agent_name": "string",
              "cab_name": "string",
              "statusafteraccept": 0,
              "statusafterreject": 0,
              "notifyagent": true,
              "notifyenduser": true,
              "user_name": "string",
              "user_id": 0,
              "unassignafterapproval": true,
              "statusifnoapproval": 0,
              "sendemail": true,
              "statusawaitingapproval": 0,
              "emailaddress": "string",
              "templateid": 0,
              "_warning": "string"
            }
          ],
          "_warning": "string"
        },
        "approvers": [
          {
            "ticket_id": 0,
            "purchase_order_id": 0,
            "purchase_order_ref": "string",
            "seq": 0,
            "actionnumber": 0,
            "emailstatus": 0,
            "result": 0,
            "emailaddress": "string",
            "type": 0,
            "agent_id": 0,
            "user_id": 0,
            "cab_id": 0,
            "templateid": 0,
            "name": "string",
            "image": "string",
            "initials": "string",
            "colour": "string",
            "requestor_agent_id": 0,
            "requestor_user_id": 0,
            "datetime": "2019-08-02T14:35:54.881Z",
            "approval_process_id": 0,
            "approval_process_guid": "string",
            "requestor_name": "string",
            "requestor_imgpath": "string",
            "requestor_colour": "string",
            "requestor_initials": "string",
            "requestor_onlinestatus": 0,
            "requestor_lastonline": "string",
            "summary": "string",
            "note": "string",
            "attachment_list": {
              "type": 0,
              "unique_id": 0,
              "ticket_id": 0,
              "action_id": 0,
              "record_count": 0,
              "attachments": [
                {
                  "id": 0,
                  "filename": "string",
                  "datecreated": "2019-08-02T14:35:54.881Z",
                  "note": "string",
                  "filesize": 0,
                  "type": 0,
                  "unique_id": 0,
                  "desc": "string",
                  "showforusers": true,
                  "data_base64": "string"
                }
              ]
            },
            "_warning": "string"
          }
        ],
        "new_approvers": [
          {
            "ticket_id": 0,
            "purchase_order_id": 0,
            "purchase_order_ref": "string",
            "seq": 0,
            "actionnumber": 0,
            "emailstatus": 0,
            "result": 0,
            "emailaddress": "string",
            "type": 0,
            "agent_id": 0,
            "user_id": 0,
            "cab_id": 0,
            "templateid": 0,
            "name": "string",
            "image": "string",
            "initials": "string",
            "colour": "string",
            "requestor_agent_id": 0,
            "requestor_user_id": 0,
            "datetime": "2019-08-02T14:35:54.881Z",
            "approval_process_id": 0,
            "approval_process_guid": "string",
            "requestor_name": "string",
            "requestor_imgpath": "string",
            "requestor_colour": "string",
            "requestor_initials": "string",
            "requestor_onlinestatus": 0,
            "requestor_lastonline": "string",
            "summary": "string",
            "note": "string",
            "attachment_list": {
              "type": 0,
              "unique_id": 0,
              "ticket_id": 0,
              "action_id": 0,
              "record_count": 0,
              "attachments": [
                {
                  "id": 0,
                  "filename": "string",
                  "datecreated": "2019-08-02T14:35:54.881Z",
                  "note": "string",
                  "filesize": 0,
                  "type": 0,
                  "unique_id": 0,
                  "desc": "string",
                  "showforusers": true,
                  "data_base64": "string"
                }
              ]
            },
            "_warning": "string"
          }
        ],
        "appointment_count": 0,
        "task_count": 0,
        "create_article": true,
        "appointments": [
          {}
        ],
        "children": [
          {}
        ],
        "dont_do_rules": true,
        "apply_rules": true,
        "_forcereassign": true,
        "_agent01_ok": true,
        "_agent02_ok": true,
        "return_this": true,
        "_validate_form": true,
        "attachments": [
          {
            "id": 0,
            "filename": "string",
            "datecreated": "2019-08-02T14:35:54.882Z",
            "note": "string",
            "filesize": 0,
            "type": 0,
            "unique_id": 0,
            "desc": "string",
            "data": "string",
            "ticket_id": 0,
            "action_id": 0,
            "user_id": 0,
            "agent_id": 0,
            "attachmentaction_id": 0,
            "_canupdate": true,
            "_warning": "string",
            "showforusers": true,
            "data_base64": "string"
          }
        ],
        "popup_notes": [
          {
            "id": 0,
            "client_id": 0,
            "site_id": 0,
            "user_id": 0,
            "date_created": "2019-08-02T14:35:54.882Z",
            "note": "string",
            "dismissable": true,
            "read_status": 0,
            "displaymodal": true,
            "_warning": "string"
          }
        ],
        "current_action_type": "string",
        "current_action_name": "string",
        "viewers": [
          {
            "id": 0,
            "name": "string",
            "onlinestatus_actual": 0,
            "onlinestatus": 0,
            "is_online": true,
            "lastonline": "string",
            "team": "string",
            "isdisabled": true,
            "email": "string",
            "ad": "string",
            "lastlogindate": "2019-08-02T14:35:54.882Z",
            "agentphotopath": "string",
            "initials": "string",
            "firstname": "string",
            "surname": "string",
            "colour": "string",
            "jobtitle": "string",
            "sms": "string",
            "extensionnumber": "string",
            "ticket_count": 0,
            "is_agent": true,
            "one_client": 0,
            "teams": [
              {
                "id": 0,
                "agent_id": 0,
                "agent_name": "string",
                "team_id": 0,
                "team_name": "string",
                "department_id": 0,
                "role_id": "string",
                "role_name": "string",
                "is_manager": true,
                "unassigned_access": true,
                "otheragent_access": true,
                "fortickets": true,
                "foropps": true,
                "forprojects": true,
                "in_section": true
              }
            ],
            "departments": [
              {
                "id": 0,
                "agent_id": 0,
                "agent_name": "string",
                "department_id": 0,
                "department_name": "string",
                "role_id": "string",
                "role_name": "string",
                "membershiplevel": 0,
                "includeteamsintree": true
              }
            ],
            "clients": [
              {
                "id": 0,
                "agent_id": 0,
                "agent_name": "string",
                "client_id": 0,
                "client_name": "string",
                "role_id": "string",
                "role_name": "string"
              }
            ],
            "datecreated": "2019-08-02T14:35:54.882Z",
            "password": "string",
            "oldpassword": "string",
            "workday_id": 0,
            "workday_name": "string",
            "lunchbreak": 0,
            "costprice": 0,
            "agentphotodata": "string",
            "pagesize": 0,
            "signature": "string",
            "default_filter_id_tickets": 0,
            "default_filter_name_tickets": "string",
            "default_columns_id_tickets": 0,
            "default_columns_name_tickets": "string",
            "default_view_tickets": "string",
            "default_view_tickets_selectedid": 0,
            "default_view_tickets_selectedname": "string",
            "default_filter_id_opps": 0,
            "default_filter_name_opps": "string",
            "default_columns_id_opps": 0,
            "default_columns_name_opps": "string",
            "default_view_opps": "string",
            "default_view_opps_selectedid": 0,
            "default_view_opps_selectedname": "string",
            "default_action_view": "string",
            "default_action_display": 0,
            "default_feed_view": "string",
            "ticket_preview_mode": 0,
            "default_ticket_preview_size": 0,
            "list_type": 0,
            "navmenu_mode": 0,
            "default_calendar_view": "string",
            "calendar_options": "string",
            "search_options": "string",
            "newtabpref": 0,
            "theme": "string",
            "language_id": 0,
            "language_name": "string",
            "app_colour": "string",
            "app_colour_type": 0,
            "actionscreen_display_type": 0,
            "homescreenchartid": 0,
            "homescreenchartname": "string",
            "homescreenchartpublishedid": "string",
            "sendowneremails": true,
            "dontemailmeifiloggedit": true,
            "workhour_start": 0,
            "workhour_end": 0,
            "chargerate": 0,
            "activedirectory_dn": "string",
            "third_party_guid": "string",
            "roles": [
              {
                "teams": [
                  {
                    "id": 0,
                    "agent_id": 0,
                    "agent_name": "string",
                    "team_id": 0,
                    "team_name": "string",
                    "department_id": 0,
                    "role_id": "string",
                    "role_name": "string",
                    "is_manager": true,
                    "unassigned_access": true,
                    "otheragent_access": true,
                    "fortickets": true,
                    "foropps": true,
                    "forprojects": true,
                    "in_section": true
                  }
                ],
                "departments": [
                  {
                    "id": 0,
                    "agent_id": 0,
                    "agent_name": "string",
                    "department_id": 0,
                    "department_name": "string",
                    "role_id": "string",
                    "role_name": "string",
                    "membershiplevel": 0,
                    "includeteamsintree": true
                  }
                ],
                "clients": [
                  {
                    "id": 0,
                    "agent_id": 0,
                    "agent_name": "string",
                    "client_id": 0,
                    "client_name": "string",
                    "role_id": "string",
                    "role_name": "string"
                  }
                ],
                "claims": [
                  {
                    "type": "string",
                    "value": "string"
                  }
                ],
                "agents": [
                  {
                    "id": 0,
                    "name": "string",
                    "onlinestatus_actual": 0,
                    "onlinestatus": 0,
                    "is_online": true,
                    "lastonline": "string",
                    "team": "string",
                    "isdisabled": true,
                    "email": "string",
                    "ad": "string",
                    "lastlogindate": "2019-08-02T14:35:54.882Z",
                    "agentphotopath": "string",
                    "initials": "string",
                    "firstname": "string",
                    "surname": "string",
                    "colour": "string",
                    "jobtitle": "string",
                    "sms": "string",
                    "extensionnumber": "string",
                    "ticket_count": 0,
                    "is_agent": true,
                    "one_client": 0,
                    "teams": [
                      {
                        "id": 0,
                        "agent_id": 0,
                        "agent_name": "string",
                        "team_id": 0,
                        "team_name": "string",
                        "department_id": 0,
                        "role_id": "string",
                        "role_name": "string",
                        "is_manager": true,
                        "unassigned_access": true,
                        "otheragent_access": true,
                        "fortickets": true,
                        "foropps": true,
                        "forprojects": true,
                        "in_section": true
                      }
                    ],
                    "departments": [
                      {
                        "id": 0,
                        "agent_id": 0,
                        "agent_name": "string",
                        "department_id": 0,
                        "department_name": "string",
                        "role_id": "string",
                        "role_name": "string",
                        "membershiplevel": 0,
                        "includeteamsintree": true
                      }
                    ],
                    "clients": [
                      {
                        "id": 0,
                        "agent_id": 0,
                        "agent_name": "string",
                        "client_id": 0,
                        "client_name": "string",
                        "role_id": "string",
                        "role_name": "string"
                      }
                    ],
                    "_canupdate": true,
                    "_canupdate_moreinfo": true
                  }
                ],
                "_warning": "string",
                "id": "string",
                "name": "string",
                "normalizedName": "string",
                "concurrencyStamp": "string"
              }
            ],
            "add_roles": [
              {
                "teams": [
                  {
                    "id": 0,
                    "agent_id": 0,
                    "agent_name": "string",
                    "team_id": 0,
                    "team_name": "string",
                    "department_id": 0,
                    "role_id": "string",
                    "role_name": "string",
                    "is_manager": true,
                    "unassigned_access": true,
                    "otheragent_access": true,
                    "fortickets": true,
                    "foropps": true,
                    "forprojects": true,
                    "in_section": true
                  }
                ],
                "departments": [
                  {
                    "id": 0,
                    "agent_id": 0,
                    "agent_name": "string",
                    "department_id": 0,
                    "department_name": "string",
                    "role_id": "string",
                    "role_name": "string",
                    "membershiplevel": 0,
                    "includeteamsintree": true
                  }
                ],
                "clients": [
                  {
                    "id": 0,
                    "agent_id": 0,
                    "agent_name": "string",
                    "client_id": 0,
                    "client_name": "string",
                    "role_id": "string",
                    "role_name": "string"
                  }
                ],
                "claims": [
                  {
                    "type": "string",
                    "value": "string"
                  }
                ],
                "agents": [
                  {
                    "id": 0,
                    "name": "string",
                    "onlinestatus_actual": 0,
                    "onlinestatus": 0,
                    "is_online": true,
                    "lastonline": "string",
                    "team": "string",
                    "isdisabled": true,
                    "email": "string",
                    "ad": "string",
                    "lastlogindate": "2019-08-02T14:35:54.882Z",
                    "agentphotopath": "string",
                    "initials": "string",
                    "firstname": "string",
                    "surname": "string",
                    "colour": "string",
                    "jobtitle": "string",
                    "sms": "string",
                    "extensionnumber": "string",
                    "ticket_count": 0,
                    "is_agent": true,
                    "one_client": 0,
                    "teams": [
                      {
                        "id": 0,
                        "agent_id": 0,
                        "agent_name": "string",
                        "team_id": 0,
                        "team_name": "string",
                        "department_id": 0,
                        "role_id": "string",
                        "role_name": "string",
                        "is_manager": true,
                        "unassigned_access": true,
                        "otheragent_access": true,
                        "fortickets": true,
                        "foropps": true,
                        "forprojects": true,
                        "in_section": true
                      }
                    ],
                    "departments": [
                      {
                        "id": 0,
                        "agent_id": 0,
                        "agent_name": "string",
                        "department_id": 0,
                        "department_name": "string",
                        "role_id": "string",
                        "role_name": "string",
                        "membershiplevel": 0,
                        "includeteamsintree": true
                      }
                    ],
                    "clients": [
                      {
                        "id": 0,
                        "agent_id": 0,
                        "agent_name": "string",
                        "client_id": 0,
                        "client_name": "string",
                        "role_id": "string",
                        "role_name": "string"
                      }
                    ],
                    "_canupdate": true,
                    "_canupdate_moreinfo": true
                  }
                ],
                "_warning": "string",
                "id": "string",
                "name": "string",
                "normalizedName": "string",
                "concurrencyStamp": "string"
              }
            ],
            "claims": [
              {
                "type": "string",
                "value": "string"
              }
            ],
            "languagepack": {
              "id": 0,
              "name": "string",
              "short_name": "string",
              "active": true,
              "flag": "string",
              "is_custom": true,
              "synctonhd": true,
              "linked_id": 0,
              "linked_code": "string",
              "translations": [
                {
                  "value": "string",
                  "label": "string"
                }
              ],
              "translation_details": [
                {
                  "id": 0,
                  "language_id": 0,
                  "sysid": 0,
                  "systype": 0,
                  "translation": "string",
                  "iscustomised": true,
                  "description": "string",
                  "default_string": "string",
                  "_warning": "string"
                }
              ],
              "translations_are_custom": true,
              "_warning": "string"
            },
            "department": "string",
            "_is_a_departmentmanager": true,
            "_is_a_teammanager": true,
            "cannedtext": [
              {
                "id": 0,
                "name": "string",
                "group_id": 0,
                "text": "string",
                "html": "string",
                "restriction_type": 0,
                "department_id": 0,
                "department_name": "string",
                "team_id": 0,
                "team_name": "string",
                "agent_id": 0,
                "agent_name": "string",
                "_canupdate": true,
                "_warning": "string"
              }
            ],
            "templates": [
              {
                "id": 0,
                "name": "string",
                "type": 0,
                "domain": "string",
                "group_id": 0,
                "restriction_type": "string",
                "restrictto_department_id": 0,
                "restrictto_department_name": "string",
                "restrictto_team_id": 0,
                "restrictto_team_name": "string",
                "restrictto_agent_id": 0,
                "restrictto_agent_name": "string",
                "summary": "string",
                "tickettype_id": 0,
                "rule_count": 0,
                "creation_rules": [
                  {
                    "id": 0,
                    "parent_template_id": 0,
                    "child_template_id": 0,
                    "rule_type": 0,
                    "createonchildclose_id": 0,
                    "createonchildclose_name": "string",
                    "working_days": 0,
                    "outcome_id": 0,
                    "outcome_name": "string",
                    "field_id": 0,
                    "field_name": "string",
                    "approvalstatus": 0,
                    "_warning": "string"
                  }
                ],
                "todo_list": [
                  {
                    "template_id": 0,
                    "id": 0,
                    "text": "string",
                    "sequence": 0,
                    "_warning": "string"
                  }
                ],
                "emailto": "string",
                "emailcc": "string",
                "emailsubject": "string",
                "time": "2019-08-02T14:35:54.882Z",
                "disabled": true,
                "lastcreated": "2019-08-02T14:35:54.882Z",
                "nextcreationdate": "2019-08-02T14:35:54.882Z"
              }
            ],
            "twofactor_enabled": true,
            "current_action_type": "string",
            "current_action_name": "string",
            "_isnew": true,
            "adconnection": 0,
            "useadlogin": 0,
            "container_dn": "string",
            "is_sales": true,
            "_warning": "string",
            "_canupdate": true,
            "_canupdate_moreinfo": true
          }
        ],
        "_ispreview": true,
        "assets": [
          {
            "id": 0,
            "inventory_number": "string",
            "key_field": "string",
            "key_field2": "string",
            "key_field3": "string",
            "client_id": 0,
            "client_name": "string",
            "site_id": 0,
            "site_name": "string",
            "assettype_id": 0,
            "assettype_name": "string",
            "colour": "string",
            "icon": "string",
            "warranty_end": "2019-08-02T14:35:54.883Z",
            "inactive": true,
            "is_primary_asset": true,
            "fields": [
              {
                "id": 0,
                "name": "string",
                "validate": "string",
                "value": {},
                "display": "string",
                "mandatory": true,
                "showonactivity": true,
                "lookup": 0,
                "systemuse": 0,
                "typeinfo_id": 0
              }
            ],
            "customfields": [
              {
                "id": 0,
                "name": "string",
                "label": "string",
                "summary": "string",
                "type": 0,
                "value": {},
                "display": "string",
                "characterlimit": 0,
                "characterlimittype": 0,
                "inputtype": 0,
                "copytochild": true,
                "searchable": true,
                "ordervalues": true
              }
            ],
            "device_number": 0,
            "parent_id": 0,
            "child_id": 0,
            "contract_value": 0,
            "contract_ref": "string"
          }
        ],
        "nochangesequpdate": true,
        "_reclose": true,
        "email_start_tag_override": "string",
        "email_end_tag_override": "string",
        "follower_count": 0,
        "followers_agent": [
          {
            "id": 0,
            "name": "string",
            "onlinestatus_actual": 0,
            "onlinestatus": 0,
            "is_online": true,
            "lastonline": "string",
            "team": "string",
            "isdisabled": true,
            "email": "string",
            "ad": "string",
            "lastlogindate": "2019-08-02T14:35:54.883Z",
            "agentphotopath": "string",
            "initials": "string",
            "firstname": "string",
            "surname": "string",
            "colour": "string",
            "jobtitle": "string",
            "sms": "string",
            "extensionnumber": "string",
            "ticket_count": 0,
            "is_agent": true,
            "one_client": 0,
            "teams": [
              {
                "id": 0,
                "agent_id": 0,
                "agent_name": "string",
                "team_id": 0,
                "team_name": "string",
                "department_id": 0,
                "role_id": "string",
                "role_name": "string",
                "is_manager": true,
                "unassigned_access": true,
                "otheragent_access": true,
                "fortickets": true,
                "foropps": true,
                "forprojects": true,
                "in_section": true
              }
            ],
            "departments": [
              {
                "id": 0,
                "agent_id": 0,
                "agent_name": "string",
                "department_id": 0,
                "department_name": "string",
                "role_id": "string",
                "role_name": "string",
                "membershiplevel": 0,
                "includeteamsintree": true
              }
            ],
            "clients": [
              {
                "id": 0,
                "agent_id": 0,
                "agent_name": "string",
                "client_id": 0,
                "client_name": "string",
                "role_id": "string",
                "role_name": "string"
              }
            ],
            "_canupdate": true,
            "_canupdate_moreinfo": true
          }
        ],
        "followers_user": [
          {
            "id": 0,
            "name": "string",
            "site_id": 0,
            "site_name": "string",
            "client_name": "string",
            "firstname": "string",
            "surname": "string",
            "initials": "string",
            "title": "string",
            "emailaddress": "string",
            "phonenumber_preferred": "string",
            "sitephonenumber": "string",
            "phonenumber": "string",
            "homenumber": "string",
            "mobilenumber": "string",
            "mobilenumber2": "string",
            "fax": "string",
            "telpref": 0,
            "activedirectory_dn": "string",
            "container_dn": "string",
            "login": "string",
            "inactive": true,
            "colour": "string",
            "isimportantcontact": true,
            "other1": "string",
            "other2": "string",
            "other3": "string",
            "other4": "string",
            "other5": "string",
            "neversendemails": true,
            "customfields": [
              {
                "id": 0,
                "name": "string",
                "label": "string",
                "summary": "string",
                "type": 0,
                "value": {},
                "display": "string",
                "characterlimit": 0,
                "characterlimittype": 0,
                "inputtype": 0,
                "copytochild": true,
                "searchable": true,
                "ordervalues": true
              }
            ],
            "client_id": 0
          }
        ],
        "contact_address": {
          "id": 0,
          "type": 0,
          "description": "string",
          "note": "string",
          "line1": "string",
          "line2": "string",
          "line3": "string",
          "line4": "string",
          "postcode": "string",
          "primary": true,
          "inactive": true,
          "date_active": "2019-08-02T14:35:54.883Z",
          "date_inactive": "2019-08-02T14:35:54.883Z",
          "lat": 0,
          "long": 0,
          "site_id": 0,
          "user_id": 0,
          "_warning": "string"
        },
        "chat_id": 0,
        "clone_count": 0,
        "todo_list": [
          {
            "ticket_id": 0,
            "id": 0,
            "done": true,
            "done_by_id": 0,
            "done_by_name": "string",
            "text": "string",
            "start_date": "2019-08-02T14:35:54.883Z",
            "end_date": "2019-08-02T14:35:54.883Z",
            "actual_start": "2019-08-02T14:35:54.883Z",
            "actual_end": "2019-08-02T14:35:54.883Z",
            "sequence": 0,
            "_warning": "string"
          }
        ],
        "service_count": 0,
        "services": [
          {
            "id": 0,
            "name": "string"
          }
        ],
        "commits": [
          {
            "id": 0,
            "ticket_id": 0,
            "name": "string",
            "url": "string"
          }
        ],
        "is_opportunity": true,
        "is_project": true,
        "_warning": "string"
      },
      "outcomes": [
        {
          "id": 0,
          "outcome": "string",
          "buttonname": "string",
          "labellong": "string",
          "colour": "string",
          "sequence": 0,
          "hidden": true,
          "systemid": 0,
          "dontshowscreen": true,
          "respondtype": 0,
          "sendemail": 0,
          "actionvisibility": true,
          "child_template_id": 0,
          "tfstype": "string",
          "icon": "string",
          "colour_type": 0,
          "newstatus": 0,
          "slaholdischecked": true,
          "userdesc": "string",
          "emailtemplate_id": 0,
          "emailtemplate_name": "string",
          "slareleaseischecked": true,
          "chargerate": 0,
          "defaultuserdef": 0,
          "defaultmanhrs": 0,
          "defaultnonbill": 0,
          "securitylevel": 0,
          "approval_process_id": 0,
          "approval_process_name": "string",
          "hidefromuser": true,
          "fieldvisible": "string",
          "hotkey": "string",
          "buttonimage": 0,
          "hidesendemail": true,
          "hidecloserequest": true,
          "defaultagent": 0,
          "defaultagent_name": "string",
          "defaultteam": "string",
          "includecc": true,
          "includeto": true,
          "default_note": "string",
          "mustassign": true,
          "requesttype": 0,
          "mustaddnote": true,
          "worddocid": 0,
          "worddocpath": "string",
          "synctosap": true,
          "child_template_name": "string",
          "tooverride": "string",
          "ccoverride": "string",
          "workflow_id": 0,
          "workflow_name": "string",
          "synctodynamics": true,
          "showhidecheckbox": true,
          "showslacheckbox": true,
          "showimportantcheckbox": true,
          "isimportant": true,
          "showfollowcheckbox": true,
          "follow": true,
          "defaultappointmentstatus": 0,
          "todo_template_id": 0,
          "todo_template_name": "string",
          "child_emailtemplate_id": 0,
          "child_emailtemplate_name": "string",
          "default_linkedticket_status": 0,
          "newaction_subject": "string",
          "newaction_subject_close": "string",
          "newaction_emailto": "string",
          "newaction_emailcc": "string",
          "newaction_emailbcc": "string",
          "newaction_emailfrom": 0,
          "newaction_emailfrom_address_override": "string",
          "newaction_projecttimebudget": 0,
          "fields": [
            {
              "id": 0,
              "rtid": 0,
              "fieldid": 0,
              "seq": 0,
              "tableid": 0,
              "groupid": 0,
              "endusernew": 0,
              "enduserdetail": 0,
              "technew": 0,
              "techdetail": 0,
              "fieldname": "string",
              "fieldinfo": {
                "id": 0,
                "name": "string",
                "label": "string",
                "labellong": "string",
                "summary": "string",
                "hint": "string",
                "lookup": 0,
                "type": 0,
                "custom": 0,
                "usage": 0,
                "tab_id": 0,
                "tab_name": "string",
                "table_id": 0,
                "table_name": "string",
                "readonly": true,
                "addunknown": true,
                "extratype": 0,
                "calcfield": "string",
                "characterlimit": 0,
                "characterlimittype": 0,
                "inputtype": 0,
                "copytochild": true,
                "searchable": true,
                "user_searchable": true,
                "defaultvalue": "string",
                "ordervaluesalphanumerically": true,
                "defaultvalue_lookup": "string",
                "values": [
                  {
                    "lookupid": 0,
                    "id": 0,
                    "name": "string",
                    "value2": "string",
                    "value2_bool": true,
                    "value3": "string",
                    "value3_bool": true,
                    "value4": "string",
                    "value4_bool": true,
                    "value5": "string",
                    "value5_bool": true,
                    "value6": "string",
                    "value6_bool": true,
                    "rates": [
                      {
                        "id": 0,
                        "area": 0,
                        "charge_id": 0,
                        "startdate": "2019-08-02T14:35:54.883Z",
                        "rate": 0,
                        "org": 0,
                        "minimum": 0,
                        "increment": 0,
                        "oohmultiplier": 0,
                        "holidaymultiplier": 0,
                        "weekendmultiplier": 0,
                        "surcharge": true,
                        "round": 0,
                        "current": true,
                        "_warning": "string"
                      }
                    ],
                    "_warning": "string"
                  }
                ],
                "new_values": "string",
                "variable_name": "string",
                "faults_field_name": "string",
                "actions_field_name": "string",
                "table_info": {
                  "id": 0,
                  "name": "string",
                  "linkto_table_id": 0,
                  "note": "string",
                  "fields": [
                    {}
                  ],
                  "_warning": "string"
                },
                "client_restrictions": [
                  {
                    "id": 0,
                    "client_id": 0,
                    "client_name": "string",
                    "field_id": 0
                  }
                ],
                "_warning": "string"
              },
              "visibility_conditions": [
                {
                  "id": 0,
                  "tickettype_id": 0,
                  "field_id": 0,
                  "lookup_field_id": 0,
                  "lookup_value_id": 0,
                  "lookup_value": "string",
                  "_warning": "string"
                }
              ],
              "value_restrictions": [
                {
                  "id": 0,
                  "tickettype_id": 0,
                  "field_id": 0,
                  "value_id": 0,
                  "value_name": "string",
                  "_warning": "string"
                }
              ],
              "group": {
                "id": 0,
                "header": "string",
                "name": "string",
                "fields": [
                  {}
                ],
                "_warning": "string"
              },
              "_warning": "string"
            }
          ],
          "newticket_user": {
            "id": 0,
            "name": "string",
            "site_id": 0,
            "site_name": "string",
            "client_name": "string",
            "firstname": "string",
            "surname": "string",
            "initials": "string",
            "title": "string",
            "emailaddress": "string",
            "phonenumber_preferred": "string",
            "sitephonenumber": "string",
            "phonenumber": "string",
            "homenumber": "string",
            "mobilenumber": "string",
            "mobilenumber2": "string",
            "fax": "string",
            "telpref": 0,
            "activedirectory_dn": "string",
            "container_dn": "string",
            "login": "string",
            "inactive": true,
            "colour": "string",
            "isimportantcontact": true,
            "other1": "string",
            "other2": "string",
            "other3": "string",
            "other4": "string",
            "other5": "string",
            "neversendemails": true,
            "customfields": [
              {
                "id": 0,
                "name": "string",
                "label": "string",
                "summary": "string",
                "type": 0,
                "value": {},
                "display": "string",
                "characterlimit": 0,
                "characterlimittype": 0,
                "inputtype": 0,
                "copytochild": true,
                "searchable": true,
                "ordervalues": true
              }
            ],
            "datecreated": "2019-08-02T14:35:54.883Z",
            "inv1": 0,
            "inv2": 0,
            "inv3": 0,
            "inv4": 0,
            "notes": "string",
            "slaid": 0,
            "old_password": "string",
            "new_password": "string",
            "dontackemails": true,
            "web_access_level": 0,
            "showmeonly": 0,
            "showrecentonly": 0,
            "inform": true,
            "inv1site": 0,
            "inv2site": 0,
            "inv3site": 0,
            "inv4site": 0,
            "inv5": 0,
            "inv6": 0,
            "inv7": 0,
            "inv8": 0,
            "inv9": 0,
            "inv10": 0,
            "inv5site": 0,
            "inv6site": 0,
            "inv7site": 0,
            "inv8site": 0,
            "inv9site": 0,
            "inv10site": 0,
            "informaction": true,
            "informclearance": true,
            "inv11": 0,
            "inv12": 0,
            "inv13": 0,
            "inv14": 0,
            "inv15": 0,
            "inv16": 0,
            "inv17": 0,
            "inv18": 0,
            "inv19": 0,
            "inv20": 0,
            "inv21": 0,
            "inv22": 0,
            "inv23": 0,
            "inv24": 0,
            "inv25": 0,
            "inv11site": 0,
            "inv12site": 0,
            "inv13site": 0,
            "inv14site": 0,
            "inv15site": 0,
            "inv16site": 0,
            "inv17site": 0,
            "inv18site": 0,
            "inv19site": 0,
            "inv20site": 0,
            "inv21site": 0,
            "inv22site": 0,
            "inv23site": 0,
            "inv24site": 0,
            "inv25site": 0,
            "showslatimes": true,
            "priority_id": 0,
            "canadd": true,
            "allowviewsitedocs": true,
            "third_party_guid": "string",
            "ischangeapprover": true,
            "cancreateuser": true,
            "department": "string",
            "isheadofdept": true,
            "deputysite": 0,
            "deputyusername": "string",
            "cat2": "string",
            "lastlogindate": "2019-08-02T14:35:54.883Z",
            "email2": "string",
            "email3": "string",
            "iscontractcontact": true,
            "informnewarea": true,
            "informactionarea": true,
            "informclearancearea": true,
            "disclaimermatchstring": "string",
            "viewallcleared": true,
            "twitterscreenname": "string",
            "facebookid": 0,
            "isexternal": true,
            "question1": 0,
            "question2": 0,
            "question3": 0,
            "question4": 0,
            "question5": 0,
            "dontaddtomailinglist": true,
            "caneditwebdetails": true,
            "cataloglevel": 0,
            "canaccesscatalog": true,
            "hasbeentrained": true,
            "admanager": "string",
            "canviewcontracts": true,
            "ispoapprover": true,
            "encmethod": 0,
            "adconnection": 0,
            "useadlogin": 0,
            "site": {
              "id": 0,
              "name": "string",
              "client_id": 0,
              "client_name": "string",
              "clientsite_name": "string",
              "inactive": true,
              "sla_id": 0,
              "phonenumber": "string",
              "colour": "string",
              "timezone": "string",
              "invoice_address_isdelivery": true,
              "datecreated": "2019-08-02T14:35:54.883Z",
              "text": 0,
              "globx": 0,
              "globy": 0,
              "style": 0,
              "inuseby": 0,
              "notes": "string",
              "upwho": 0,
              "uptimestamp": "2019-08-02T14:35:54.883Z",
              "xrefsite": 0,
              "zoffsetx": 0,
              "zoffsety": 0,
              "zoomx": 0,
              "zoomy": 0,
              "smallx": 0,
              "smally": 0,
              "bigx": 0,
              "bigy": 0,
              "ldapstring": "string",
              "emaildomain": "string",
              "deliverby": 0,
              "isinvoicesite": true,
              "refnumber": 0,
              "defaultdelivery": true,
              "seriousnesslevel": 0,
              "geocoord1": 0,
              "geocoord2": 0,
              "todomain": "string",
              "defaultstocklocation": 0,
              "stopped": 0,
              "gfisiteid": 0,
              "itetimeoffset": 0,
              "itedateformat": 0,
              "disclaimermatchstring": "string",
              "emailsubjectprefix": "string",
              "regionaldirector": 0,
              "facilitiesmanager": 0,
              "actguid": "string",
              "teamviewerpassword": "string",
              "contractlastchecked": "2019-08-02T14:35:54.883Z",
              "maincontact_id": 0,
              "maincontact_name": "string",
              "wildcardref": "string",
              "monthlyreportlastrun": "2019-08-02T14:35:54.883Z",
              "monthlyreportinclude": true,
              "monthlyreportemailmanager": true,
              "accountmanagertech": true,
              "monthlyreportemaildirect": true,
              "language_id": 0,
              "language_name": "string",
              "snowname": "string",
              "linked_organisation_id": 0,
              "client": {
                "id": 0,
                "name": "string",
                "toplevel_id": 0,
                "toplevel_name": "string",
                "inactive": true,
                "colour": "string",
                "confirmemail": 0,
                "actionemail": 0,
                "clearemail": 0,
                "messagegroup_id": 0,
                "from_address_override": "string",
                "logo": "string",
                "override_org_logo": true,
                "override_org_name": "string",
                "override_org_address": {
                  "id": 0,
                  "type": 0,
                  "description": "string",
                  "note": "string",
                  "line1": "string",
                  "line2": "string",
                  "line3": "string",
                  "line4": "string",
                  "postcode": "string",
                  "primary": true,
                  "inactive": true,
                  "date_active": "2019-08-02T14:35:54.884Z",
                  "date_inactive": "2019-08-02T14:35:54.884Z",
                  "lat": 0,
                  "long": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "_warning": "string"
                },
                "override_org_phone": "string",
                "override_org_email": "string",
                "override_org_website": "string",
                "override_org_portalurl": "string",
                "customfields": [
                  {
                    "id": 0,
                    "name": "string",
                    "label": "string",
                    "summary": "string",
                    "type": 0,
                    "value": {},
                    "display": "string",
                    "characterlimit": 0,
                    "characterlimittype": 0,
                    "inputtype": 0,
                    "copytochild": true,
                    "searchable": true,
                    "ordervalues": true
                  }
                ],
                "datecreated": "2019-08-02T14:35:54.884Z",
                "createdfrom_id": 0,
                "notes": "string",
                "announce": "string",
                "announcedate": "2019-08-02T14:35:54.884Z",
                "pritech": 0,
                "pritech_name": "string",
                "sectech": 0,
                "sectech_name": "string",
                "prinotify": true,
                "secnotify": true,
                "priassign": true,
                "secassign": true,
                "accountmanagertech": 0,
                "accountmanagertech_name": "string",
                "percentage_to_survey": 0,
                "chargeperiod": 0,
                "chargehours": 0,
                "chargecarryover": 0,
                "invoiceyes": true,
                "fluserdef1": "string",
                "fluserdef2": "string",
                "fluserdef3": "string",
                "fluserdef4": "string",
                "fluserdef5": "string",
                "floverride": true,
                "fluserdef1hide": true,
                "fluserdef2hide": true,
                "fluserdef3hide": true,
                "fluserdef4hide": true,
                "fluserdef5hide": true,
                "fluserdef1mand": true,
                "fluserdef2mand": true,
                "fluserdef3mand": true,
                "fluserdef4mand": true,
                "fluserdef5mand": true,
                "includeactions": true,
                "needsinvoice": true,
                "startdate": "2019-08-02T14:35:54.884Z",
                "startbalance": 0,
                "hourlyrate": 0,
                "periodcharge": 0,
                "dontinvoice": true,
                "invoicetemplate": "string",
                "invoicecomment": "string",
                "lastinvoiceenddate": "2019-08-02T14:35:54.884Z",
                "showslaonweb": true,
                "slataxcode": 0,
                "nonslataxcode": 0,
                "accountsid": "string",
                "imageindex": 0,
                "chargehours2": 0,
                "hourlyrate2": 0,
                "cat2": "string",
                "cat3": "string",
                "cat4": "string",
                "cat5": "string",
                "enddate": "2019-08-02T14:35:54.884Z",
                "ucemail": 0,
                "fcemail": 0,
                "stopped": 0,
                "actguid": "string",
                "smsbalance": 0,
                "html": "string",
                "hv": 0,
                "hvdate": "2019-08-02T14:35:54.884Z",
                "emailinvoice": true,
                "seriousnesslevel": 0,
                "defcat1": "string",
                "defcat2": "string",
                "defcat3": "string",
                "defcat4": "string",
                "thresholdbreached": 0,
                "monthlyreportinclude": true,
                "monthlyreportlastrun": "2019-08-02T14:35:54.884Z",
                "monthlyreportemaildirect": true,
                "monthlyreportemailmanager": true,
                "monthlyreportshowonweb": true,
                "ref": "string",
                "areatype": 0,
                "unmatchedcombinations": 0,
                "prepayrecurringchargenextdate": "2019-08-02T14:35:54.884Z",
                "billforrecurringprepayamount": true,
                "prepayrecurringcharge": 0,
                "prepayrecurringhours": 0,
                "prepayrecurringchargebp": 0,
                "gficlientid": "string",
                "accountsemailaddress": "string",
                "disclaimermatchstring": "string",
                "paymentterms": 0,
                "showallnonbillable": true,
                "billinggroup": 0,
                "autotopupthreshhold": 0,
                "autotopuptoamount": 0,
                "autotopupcostperhour": 0,
                "autotopupbyamount": 0,
                "surchargeid": 0,
                "contracttemplateid": 0,
                "overidegreeting": "string",
                "clientpackage": 0,
                "scopeofbusiness": 0,
                "preferredagent": 0,
                "callhandlingnotes": "string",
                "teamviewerpassword": "string",
                "customertype": 0,
                "customertype_new": "string",
                "calldate": "2019-08-02T14:35:54.884Z",
                "discountperc": 0,
                "showfaqfortoplevel": true,
                "accountsccemailaddress": "string",
                "isopportunity": 0,
                "snowname": "string",
                "is_vip": true,
                "main_site_id": 0,
                "main_site_name": "string",
                "linked_organisation_id": 0,
                "all_organisations_allowed": true,
                "allowed_organisations": [
                  {
                    "id": 0,
                    "name": "string",
                    "reply_address": "string",
                    "messagegroup_id": 0,
                    "address": {
                      "id": 0,
                      "type": 0,
                      "description": "string",
                      "note": "string",
                      "line1": "string",
                      "line2": "string",
                      "line3": "string",
                      "line4": "string",
                      "postcode": "string",
                      "primary": true,
                      "inactive": true,
                      "date_active": "2019-08-02T14:35:54.884Z",
                      "date_inactive": "2019-08-02T14:35:54.884Z",
                      "lat": 0,
                      "long": 0,
                      "site_id": 0,
                      "user_id": 0,
                      "_warning": "string"
                    },
                    "phone": "string",
                    "fax": "string",
                    "email": "string",
                    "website": "string",
                    "logo": "string",
                    "deliverysite": 0,
                    "portalurl": "string",
                    "portalcolour": "string",
                    "portalfolderlocation": "string",
                    "departments": [
                      {
                        "id": 0,
                        "name": "string",
                        "organisation_id": 0,
                        "organisation_name": "string",
                        "long_name": "string",
                        "type": 0,
                        "teams": [
                          {
                            "id": 0,
                            "name": "string",
                            "sequence": 0,
                            "forrequests": true,
                            "foropps": true,
                            "forprojects": true,
                            "ticket_count": 0,
                            "department_id": 0,
                            "department_name": "string",
                            "inactive": true,
                            "override_column_id": 0,
                            "agents": [
                              {}
                            ],
                            "managers": [
                              {
                                "id": 0,
                                "name": "string",
                                "agent_id": 0,
                                "user_id": 0
                              }
                            ]
                          }
                        ],
                        "agent_members": [
                          {
                            "id": 0,
                            "name": "string",
                            "onlinestatus_actual": 0,
                            "onlinestatus": 0,
                            "is_online": true,
                            "lastonline": "string",
                            "team": "string",
                            "isdisabled": true,
                            "email": "string",
                            "ad": "string",
                            "lastlogindate": "2019-08-02T14:35:54.884Z",
                            "agentphotopath": "string",
                            "initials": "string",
                            "firstname": "string",
                            "surname": "string",
                            "colour": "string",
                            "jobtitle": "string",
                            "sms": "string",
                            "extensionnumber": "string",
                            "ticket_count": 0,
                            "is_agent": true,
                            "one_client": 0,
                            "teams": [
                              {
                                "id": 0,
                                "agent_id": 0,
                                "agent_name": "string",
                                "team_id": 0,
                                "team_name": "string",
                                "department_id": 0,
                                "role_id": "string",
                                "role_name": "string",
                                "is_manager": true,
                                "unassigned_access": true,
                                "otheragent_access": true,
                                "fortickets": true,
                                "foropps": true,
                                "forprojects": true,
                                "in_section": true
                              }
                            ],
                            "departments": [
                              {
                                "id": 0,
                                "agent_id": 0,
                                "agent_name": "string",
                                "department_id": 0,
                                "department_name": "string",
                                "role_id": "string",
                                "role_name": "string",
                                "membershiplevel": 0,
                                "includeteamsintree": true
                              }
                            ],
                            "clients": [
                              {
                                "id": 0,
                                "agent_id": 0,
                                "agent_name": "string",
                                "client_id": 0,
                                "client_name": "string",
                                "role_id": "string",
                                "role_name": "string"
                              }
                            ],
                            "_canupdate": true,
                            "_canupdate_moreinfo": true
                          }
                        ],
                        "managers": [
                          {
                            "id": 0,
                            "name": "string",
                            "agent_id": 0,
                            "user_id": 0
                          }
                        ],
                        "user_count": 0
                      }
                    ],
                    "linked_client_id": 0,
                    "allowall_tickettypes": true,
                    "allowed_tickettypes": [
                      {
                        "id": 0,
                        "name": "string",
                        "ticket_count": 0,
                        "use": "string",
                        "sequence": 0,
                        "default_sla": 0,
                        "group_id": 0,
                        "group_name": "string"
                      }
                    ],
                    "faqlists": [
                      {
                        "id": 0,
                        "name": "string",
                        "showforall": true,
                        "level": 0,
                        "is_group": true,
                        "group_id": 0,
                        "group_name": "string",
                        "full_name": "string",
                        "article_count": 0,
                        "fields": [
                          {
                            "id": 0,
                            "rtid": 0,
                            "fieldid": 0,
                            "seq": 0,
                            "tableid": 0,
                            "groupid": 0,
                            "endusernew": 0,
                            "enduserdetail": 0,
                            "technew": 0,
                            "techdetail": 0,
                            "fieldname": "string",
                            "fieldinfo": {
                              "id": 0,
                              "name": "string",
                              "label": "string",
                              "labellong": "string",
                              "summary": "string",
                              "hint": "string",
                              "lookup": 0,
                              "type": 0,
                              "custom": 0,
                              "usage": 0,
                              "tab_id": 0,
                              "tab_name": "string",
                              "table_id": 0,
                              "table_name": "string",
                              "readonly": true,
                              "addunknown": true,
                              "extratype": 0,
                              "calcfield": "string",
                              "characterlimit": 0,
                              "characterlimittype": 0,
                              "inputtype": 0,
                              "copytochild": true,
                              "searchable": true,
                              "user_searchable": true,
                              "defaultvalue": "string",
                              "ordervaluesalphanumerically": true,
                              "defaultvalue_lookup": "string",
                              "values": [
                                {
                                  "lookupid": 0,
                                  "id": 0,
                                  "name": "string",
                                  "value2": "string",
                                  "value2_bool": true,
                                  "value3": "string",
                                  "value3_bool": true,
                                  "value4": "string",
                                  "value4_bool": true,
                                  "value5": "string",
                                  "value5_bool": true,
                                  "value6": "string",
                                  "value6_bool": true,
                                  "rates": [
                                    {
                                      "id": 0,
                                      "area": 0,
                                      "charge_id": 0,
                                      "startdate": "2019-08-02T14:35:54.884Z",
                                      "rate": 0,
                                      "org": 0,
                                      "minimum": 0,
                                      "increment": 0,
                                      "oohmultiplier": 0,
                                      "holidaymultiplier": 0,
                                      "weekendmultiplier": 0,
                                      "surcharge": true,
                                      "round": 0,
                                      "current": true,
                                      "_warning": "string"
                                    }
                                  ],
                                  "_warning": "string"
                                }
                              ],
                              "new_values": "string",
                              "variable_name": "string",
                              "faults_field_name": "string",
                              "actions_field_name": "string",
                              "table_info": {
                                "id": 0,
                                "name": "string",
                                "linkto_table_id": 0,
                                "note": "string",
                                "fields": [
                                  {}
                                ],
                                "_warning": "string"
                              },
                              "client_restrictions": [
                                {
                                  "id": 0,
                                  "client_id": 0,
                                  "client_name": "string",
                                  "field_id": 0
                                }
                              ],
                              "_warning": "string"
                            },
                            "visibility_conditions": [
                              {
                                "id": 0,
                                "tickettype_id": 0,
                                "field_id": 0,
                                "lookup_field_id": 0,
                                "lookup_value_id": 0,
                                "lookup_value": "string",
                                "_warning": "string"
                              }
                            ],
                            "value_restrictions": [
                              {
                                "id": 0,
                                "tickettype_id": 0,
                                "field_id": 0,
                                "value_id": 0,
                                "value_name": "string",
                                "_warning": "string"
                              }
                            ],
                            "group": {
                              "id": 0,
                              "header": "string",
                              "name": "string",
                              "fields": [
                                {}
                              ],
                              "_warning": "string"
                            },
                            "_warning": "string"
                          }
                        ]
                      }
                    ],
                    "_warning": "string"
                  }
                ],
                "override_signature": "string",
                "contractaccountsdesc": "string",
                "prepayaccountsdesc": "string",
                "site_update": [
                  {}
                ],
                "newclient_sitename": "string",
                "newclient_phonenumber": "string",
                "newclient_domain": "string",
                "newclient_timezone": "string",
                "newclient_contactname": "string",
                "newclient_contactemail": "string",
                "newclient_contacttitle": "string",
                "newclient_web_access_level": 0,
                "newclient_sendwelcomeemail": true,
                "newclient_delivery_address": {
                  "id": 0,
                  "type": 0,
                  "description": "string",
                  "note": "string",
                  "line1": "string",
                  "line2": "string",
                  "line3": "string",
                  "line4": "string",
                  "postcode": "string",
                  "primary": true,
                  "inactive": true,
                  "date_active": "2019-08-02T14:35:54.884Z",
                  "date_inactive": "2019-08-02T14:35:54.884Z",
                  "lat": 0,
                  "long": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "_warning": "string"
                },
                "faqlists": [
                  {
                    "id": 0,
                    "name": "string",
                    "showforall": true,
                    "level": 0,
                    "is_group": true,
                    "group_id": 0,
                    "group_name": "string",
                    "full_name": "string",
                    "article_count": 0,
                    "fields": [
                      {
                        "id": 0,
                        "rtid": 0,
                        "fieldid": 0,
                        "seq": 0,
                        "tableid": 0,
                        "groupid": 0,
                        "endusernew": 0,
                        "enduserdetail": 0,
                        "technew": 0,
                        "techdetail": 0,
                        "fieldname": "string",
                        "fieldinfo": {
                          "id": 0,
                          "name": "string",
                          "label": "string",
                          "labellong": "string",
                          "summary": "string",
                          "hint": "string",
                          "lookup": 0,
                          "type": 0,
                          "custom": 0,
                          "usage": 0,
                          "tab_id": 0,
                          "tab_name": "string",
                          "table_id": 0,
                          "table_name": "string",
                          "readonly": true,
                          "addunknown": true,
                          "extratype": 0,
                          "calcfield": "string",
                          "characterlimit": 0,
                          "characterlimittype": 0,
                          "inputtype": 0,
                          "copytochild": true,
                          "searchable": true,
                          "user_searchable": true,
                          "defaultvalue": "string",
                          "ordervaluesalphanumerically": true,
                          "defaultvalue_lookup": "string",
                          "values": [
                            {
                              "lookupid": 0,
                              "id": 0,
                              "name": "string",
                              "value2": "string",
                              "value2_bool": true,
                              "value3": "string",
                              "value3_bool": true,
                              "value4": "string",
                              "value4_bool": true,
                              "value5": "string",
                              "value5_bool": true,
                              "value6": "string",
                              "value6_bool": true,
                              "rates": [
                                {
                                  "id": 0,
                                  "area": 0,
                                  "charge_id": 0,
                                  "startdate": "2019-08-02T14:35:54.884Z",
                                  "rate": 0,
                                  "org": 0,
                                  "minimum": 0,
                                  "increment": 0,
                                  "oohmultiplier": 0,
                                  "holidaymultiplier": 0,
                                  "weekendmultiplier": 0,
                                  "surcharge": true,
                                  "round": 0,
                                  "current": true,
                                  "_warning": "string"
                                }
                              ],
                              "_warning": "string"
                            }
                          ],
                          "new_values": "string",
                          "variable_name": "string",
                          "faults_field_name": "string",
                          "actions_field_name": "string",
                          "table_info": {
                            "id": 0,
                            "name": "string",
                            "linkto_table_id": 0,
                            "note": "string",
                            "fields": [
                              {}
                            ],
                            "_warning": "string"
                          },
                          "client_restrictions": [
                            {
                              "id": 0,
                              "client_id": 0,
                              "client_name": "string",
                              "field_id": 0
                            }
                          ],
                          "_warning": "string"
                        },
                        "visibility_conditions": [
                          {
                            "id": 0,
                            "tickettype_id": 0,
                            "field_id": 0,
                            "lookup_field_id": 0,
                            "lookup_value_id": 0,
                            "lookup_value": "string",
                            "_warning": "string"
                          }
                        ],
                        "value_restrictions": [
                          {
                            "id": 0,
                            "tickettype_id": 0,
                            "field_id": 0,
                            "value_id": 0,
                            "value_name": "string",
                            "_warning": "string"
                          }
                        ],
                        "group": {
                          "id": 0,
                          "header": "string",
                          "name": "string",
                          "fields": [
                            {}
                          ],
                          "_warning": "string"
                        },
                        "_warning": "string"
                      }
                    ]
                  }
                ],
                "popup_notes": [
                  {
                    "id": 0,
                    "client_id": 0,
                    "site_id": 0,
                    "user_id": 0,
                    "date_created": "2019-08-02T14:35:54.884Z",
                    "note": "string",
                    "dismissable": true,
                    "read_status": 0,
                    "displaymodal": true,
                    "_warning": "string"
                  }
                ],
                "_reassign_all_to_user": 0,
                "allowall_tickettypes": true,
                "allowed_tickettypes": [
                  {
                    "id": 0,
                    "name": "string",
                    "ticket_count": 0,
                    "use": "string",
                    "sequence": 0,
                    "default_sla": 0,
                    "group_id": 0,
                    "group_name": "string"
                  }
                ],
                "allowall_category1": true,
                "allowed_category1": [
                  {
                    "id": 0,
                    "type": 0,
                    "client_id": 0,
                    "tickettype_id": 0,
                    "team_id": 0,
                    "service_id": 0,
                    "category_id": 0,
                    "category_value": "string",
                    "_warning": "string"
                  }
                ],
                "allowall_category2": true,
                "allowed_category2": [
                  {
                    "id": 0,
                    "type": 0,
                    "client_id": 0,
                    "tickettype_id": 0,
                    "team_id": 0,
                    "service_id": 0,
                    "category_id": 0,
                    "category_value": "string",
                    "_warning": "string"
                  }
                ],
                "allowall_category3": true,
                "allowed_category3": [
                  {
                    "id": 0,
                    "type": 0,
                    "client_id": 0,
                    "tickettype_id": 0,
                    "team_id": 0,
                    "service_id": 0,
                    "category_id": 0,
                    "category_value": "string",
                    "_warning": "string"
                  }
                ],
                "allowall_category4": true,
                "allowed_category4": [
                  {
                    "id": 0,
                    "type": 0,
                    "client_id": 0,
                    "tickettype_id": 0,
                    "team_id": 0,
                    "service_id": 0,
                    "category_id": 0,
                    "category_value": "string",
                    "_warning": "string"
                  }
                ],
                "open_ticket_count": 0,
                "onhold_ticket_count": 0,
                "total_ticket_count": 0,
                "opened_thismonth_count": 0,
                "billingplans": [
                  {
                    "client_id": 0,
                    "seq": 0,
                    "type": 0,
                    "itil_requesttype": 0,
                    "priority": 0,
                    "chargerate_id": 0,
                    "chargerate_name": "string",
                    "multiplier": 0,
                    "plan_id": 0,
                    "plan_name": "string",
                    "category_1": "string",
                    "_warning": "string"
                  }
                ],
                "_warning": "string"
              },
              "users_update": [
                {}
              ],
              "newsite_contactname": "string",
              "newsite_contactemail": "string",
              "newsite_contacttitle": "string",
              "newsite_web_access_level": 0,
              "newsite_sendwelcomeemail": true,
              "delivery_address": {
                "id": 0,
                "type": 0,
                "description": "string",
                "note": "string",
                "line1": "string",
                "line2": "string",
                "line3": "string",
                "line4": "string",
                "postcode": "string",
                "primary": true,
                "inactive": true,
                "date_active": "2019-08-02T14:35:54.884Z",
                "date_inactive": "2019-08-02T14:35:54.884Z",
                "lat": 0,
                "long": 0,
                "site_id": 0,
                "user_id": 0,
                "_warning": "string"
              },
              "invoice_address": {
                "id": 0,
                "type": 0,
                "description": "string",
                "note": "string",
                "line1": "string",
                "line2": "string",
                "line3": "string",
                "line4": "string",
                "postcode": "string",
                "primary": true,
                "inactive": true,
                "date_active": "2019-08-02T14:35:54.884Z",
                "date_inactive": "2019-08-02T14:35:54.884Z",
                "lat": 0,
                "long": 0,
                "site_id": 0,
                "user_id": 0,
                "_warning": "string"
              },
              "popup_notes": [
                {
                  "id": 0,
                  "client_id": 0,
                  "site_id": 0,
                  "user_id": 0,
                  "date_created": "2019-08-02T14:35:54.884Z",
                  "note": "string",
                  "dismissable": true,
                  "read_status": 0,
                  "displaymodal": true,
                  "_warning": "string"
                }
              ],
              "_reassign_all_to_user": 0,
              "fields": [
                {
                  "id": 0,
                  "name": "string",
                  "validate": "string",
                  "value": {},
                  "display": "string",
                  "mandatory": true,
                  "showonactivity": true,
                  "lookup": 0,
                  "systemuse": 0,
                  "typeinfo_id": 0
                }
              ],
              "licences": [
                {
                  "id": "string",
                  "licence_key": "string",
                  "licencehashdate": "2019-08-02T14:35:54.884Z",
                  "site_id": 0,
                  "version": "string",
                  "apiurl": "string",
                  "organisationname": "string",
                  "is_trial": true,
                  "trialexpiry": "2019-08-02T14:35:54.884Z",
                  "registrationdate": "2019-08-02T14:35:54.884Z"
                }
              ],
              "open_ticket_count": 0,
              "onhold_ticket_count": 0,
              "total_ticket_count": 0,
              "opened_thismonth_count": 0,
              "guid": "string",
              "_warning": "string",
              "customfields": [
                {
                  "id": 0,
                  "name": "string",
                  "label": "string",
                  "summary": "string",
                  "type": 0,
                  "value": {},
                  "display": "string",
                  "characterlimit": 0,
                  "characterlimittype": 0,
                  "inputtype": 0,
                  "copytochild": true,
                  "searchable": true,
                  "ordervalues": true
                }
              ]
            },
            "sendwelcomeemail": true,
            "resetpassword": true,
            "_anonymise": true,
            "_reassign_all_to_user": 0,
            "ismaincontact": true,
            "primary_address": {
              "id": 0,
              "type": 0,
              "description": "string",
              "note": "string",
              "line1": "string",
              "line2": "string",
              "line3": "string",
              "line4": "string",
              "postcode": "string",
              "primary": true,
              "inactive": true,
              "date_active": "2019-08-02T14:35:54.884Z",
              "date_inactive": "2019-08-02T14:35:54.884Z",
              "lat": 0,
              "long": 0,
              "site_id": 0,
              "user_id": 0,
              "_warning": "string"
            },
            "addresses": [
              {
                "id": 0,
                "type": 0,
                "description": "string",
                "note": "string",
                "line1": "string",
                "line2": "string",
                "line3": "string",
                "line4": "string",
                "postcode": "string",
                "primary": true,
                "inactive": true,
                "date_active": "2019-08-02T14:35:54.885Z",
                "date_inactive": "2019-08-02T14:35:54.885Z",
                "lat": 0,
                "long": 0,
                "site_id": 0,
                "user_id": 0,
                "_warning": "string"
              }
            ],
            "departments": [
              {
                "id": 0,
                "user_id": 0,
                "user_name": "string",
                "department_id": 0,
                "department_name": "string",
                "is_manager": true
              }
            ],
            "linked_agent_id": 0,
            "organisation_id": 0,
            "popup_notes": [
              {
                "id": 0,
                "client_id": 0,
                "site_id": 0,
                "user_id": 0,
                "date_created": "2019-08-02T14:35:54.885Z",
                "note": "string",
                "dismissable": true,
                "read_status": 0,
                "displaymodal": true,
                "_warning": "string"
              }
            ],
            "open_ticket_count": 0,
            "onhold_ticket_count": 0,
            "total_ticket_count": 0,
            "opened_thismonth_count": 0,
            "_isnew": true,
            "_warning": "string",
            "client_id": 0
          },
          "attachments": [
            {
              "id": 0,
              "filename": "string",
              "datecreated": "2019-08-02T14:35:54.885Z",
              "note": "string",
              "filesize": 0,
              "type": 0,
              "unique_id": 0,
              "desc": "string",
              "showforusers": true,
              "data_base64": "string"
            }
          ],
          "_ticketinfoloaded": true,
          "_warning": "string"
        }
      ],
      "utcoffset": 0,
      "_validateonly": true,
      "_warning": "string"
    }
  ]