Data/Templates/Team.json
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[
{ "id": 0, "name": "string", "sequence": 0, "forrequests": true, "foropps": true, "forprojects": true, "ticket_count": 0, "department_id": 0, "department_name": "string", "inactive": true, "override_column_id": 0, "managers": [ { "id": 0, "name": "string", "agent_id": 0, "user_id": 0 } ], "workinghoursbeforealert": 0, "emailaddress": "string", "addtoallagents": true, "allowlivechat": true, "rtid": 0, "mailbox_override": 0, "agents": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "organisation_id": 0, "cannedtext": [ { "id": 0, "name": "string", "group_id": 0, "text": "string", "html": "string", "restriction_type": 0, "department_id": 0, "department_name": "string", "team_id": 0, "team_name": "string", "agent_id": 0, "agent_name": "string", "_canupdate": true, "_warning": "string" } ], "templates": [ { "id": 0, "name": "string", "type": 0, "domain": "string", "group_id": 0, "restriction_type": "string", "restrictto_department_id": 0, "restrictto_department_name": "string", "restrictto_team_id": 0, "restrictto_team_name": "string", "restrictto_agent_id": 0, "restrictto_agent_name": "string", "summary": "string", "tickettype_id": 0, "rule_count": 0, "creation_rules": [ { "id": 0, "parent_template_id": 0, "child_template_id": 0, "rule_type": 0, "createonchildclose_id": 0, "createonchildclose_name": "string", "working_days": 0, "outcome_id": 0, "outcome_name": "string", "field_id": 0, "field_name": "string", "approvalstatus": 0, "_warning": "string" } ], "todo_list": [ { "template_id": 0, "id": 0, "text": "string", "sequence": 0, "_warning": "string" } ], "emailto": "string", "emailcc": "string", "emailsubject": "string", "time": "2019-08-02T14:35:57.075Z", "disabled": true, "lastcreated": "2019-08-02T14:35:57.075Z", "nextcreationdate": "2019-08-02T14:35:57.075Z" } ], "allowall_category1": true, "allowed_category1": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category2": true, "allowed_category2": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category3": true, "allowed_category3": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "allowall_category4": true, "allowed_category4": [ { "id": 0, "type": 0, "client_id": 0, "tickettype_id": 0, "team_id": 0, "service_id": 0, "category_id": 0, "category_value": "string", "_warning": "string" } ], "override_column_name": "string", "_warning": "string", "_canupdate": true, "_canupdate2": true } ] |