Data/Templates/Agent.json
|
[
{ "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2019-08-02T14:35:57.535Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "datecreated": "2019-08-02T14:35:57.536Z", "password": "string", "oldpassword": "string", "workday_id": 0, "workday_name": "string", "lunchbreak": 0, "costprice": 0, "agentphotodata": "string", "pagesize": 0, "signature": "string", "default_filter_id_tickets": 0, "default_filter_name_tickets": "string", "default_columns_id_tickets": 0, "default_columns_name_tickets": "string", "default_view_tickets": "string", "default_view_tickets_selectedid": 0, "default_view_tickets_selectedname": "string", "default_filter_id_opps": 0, "default_filter_name_opps": "string", "default_columns_id_opps": 0, "default_columns_name_opps": "string", "default_view_opps": "string", "default_view_opps_selectedid": 0, "default_view_opps_selectedname": "string", "default_action_view": "string", "default_action_display": 0, "default_feed_view": "string", "ticket_preview_mode": 0, "default_ticket_preview_size": 0, "list_type": 0, "navmenu_mode": 0, "default_calendar_view": "string", "calendar_options": "string", "search_options": "string", "newtabpref": 0, "theme": "string", "language_id": 0, "language_name": "string", "app_colour": "string", "app_colour_type": 0, "actionscreen_display_type": 0, "homescreenchartid": 0, "homescreenchartname": "string", "homescreenchartpublishedid": "string", "sendowneremails": true, "dontemailmeifiloggedit": true, "workhour_start": 0, "workhour_end": 0, "chargerate": 0, "activedirectory_dn": "string", "third_party_guid": "string", "roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2019-08-02T14:35:57.536Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "add_roles": [ { "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "agents": [ { "id": 0, "name": "string", "onlinestatus_actual": 0, "onlinestatus": 0, "is_online": true, "lastonline": "string", "team": "string", "isdisabled": true, "email": "string", "ad": "string", "lastlogindate": "2019-08-02T14:35:57.536Z", "agentphotopath": "string", "initials": "string", "firstname": "string", "surname": "string", "colour": "string", "jobtitle": "string", "sms": "string", "extensionnumber": "string", "ticket_count": 0, "is_agent": true, "one_client": 0, "teams": [ { "id": 0, "agent_id": 0, "agent_name": "string", "team_id": 0, "team_name": "string", "department_id": 0, "role_id": "string", "role_name": "string", "is_manager": true, "unassigned_access": true, "otheragent_access": true, "fortickets": true, "foropps": true, "forprojects": true, "in_section": true } ], "departments": [ { "id": 0, "agent_id": 0, "agent_name": "string", "department_id": 0, "department_name": "string", "role_id": "string", "role_name": "string", "membershiplevel": 0, "includeteamsintree": true } ], "clients": [ { "id": 0, "agent_id": 0, "agent_name": "string", "client_id": 0, "client_name": "string", "role_id": "string", "role_name": "string" } ], "_canupdate": true, "_canupdate_moreinfo": true } ], "_warning": "string", "id": "string", "name": "string", "normalizedName": "string", "concurrencyStamp": "string" } ], "claims": [ { "type": "string", "value": "string" } ], "languagepack": { "id": 0, "name": "string", "short_name": "string", "active": true, "flag": "string", "is_custom": true, "synctonhd": true, "linked_id": 0, "linked_code": "string", "translations": [ { "value": "string", "label": "string" } ], "translation_details": [ { "id": 0, "language_id": 0, "sysid": 0, "systype": 0, "translation": "string", "iscustomised": true, "description": "string", "default_string": "string", "_warning": "string" } ], "translations_are_custom": true, "_warning": "string" }, "department": "string", "_is_a_departmentmanager": true, "_is_a_teammanager": true, "cannedtext": [ { "id": 0, "name": "string", "group_id": 0, "text": "string", "html": "string", "restriction_type": 0, "department_id": 0, "department_name": "string", "team_id": 0, "team_name": "string", "agent_id": 0, "agent_name": "string", "_canupdate": true, "_warning": "string" } ], "templates": [ { "id": 0, "name": "string", "type": 0, "domain": "string", "group_id": 0, "restriction_type": "string", "restrictto_department_id": 0, "restrictto_department_name": "string", "restrictto_team_id": 0, "restrictto_team_name": "string", "restrictto_agent_id": 0, "restrictto_agent_name": "string", "summary": "string", "tickettype_id": 0, "rule_count": 0, "creation_rules": [ { "id": 0, "parent_template_id": 0, "child_template_id": 0, "rule_type": 0, "createonchildclose_id": 0, "createonchildclose_name": "string", "working_days": 0, "outcome_id": 0, "outcome_name": "string", "field_id": 0, "field_name": "string", "approvalstatus": 0, "_warning": "string" } ], "todo_list": [ { "template_id": 0, "id": 0, "text": "string", "sequence": 0, "_warning": "string" } ], "emailto": "string", "emailcc": "string", "emailsubject": "string", "time": "2019-08-02T14:35:57.536Z", "disabled": true, "lastcreated": "2019-08-02T14:35:57.536Z", "nextcreationdate": "2019-08-02T14:35:57.536Z" } ], "twofactor_enabled": true, "current_action_type": "string", "current_action_name": "string", "_isnew": true, "adconnection": 0, "useadlogin": 0, "container_dn": "string", "is_sales": true, "_warning": "string", "_canupdate": true, "_canupdate_moreinfo": true } ] |