Output/HaloAPI/Data/Templates/Action.json

[
    {
      "note_html": "string",
      "ticket_id": 0,
      "id": 0,
      "outcome": "string",
      "who": "string",
      "who_type": 0,
      "who_imgpath": "string",
      "who_agentid": 0,
      "datetime": "2019-08-02T14:35:54.437Z",
      "note": "string",
      "emailbody": "string",
      "emailsubject": "string",
      "emailbody_html": "string",
      "actionuserdef": 0,
      "userdesc": "string",
      "actiondatecreated": "2019-08-02T14:35:54.437Z",
      "actioninvoicenumber": "string",
      "externalinvoicenumber": 0,
      "actionchargeamount": 0,
      "actionchargehours": 0,
      "actionnonchargeamount": 0,
      "actionnonchargehours": 0,
      "actioncontractid": 0,
      "actprocessid": 0,
      "actiontravelamount": 0,
      "actionmileageamount": 0,
      "actiontravelmileageinvoicenumber": 0,
      "actionbillingplanid": 0,
      "actioncalendarstatus": 0,
      "actionapptid": "string",
      "actionsmsstatus": 0,
      "timetakenadjusted": 0,
      "sitevisitunits": 0,
      "svid": 0,
      "asset_id": 0,
      "asset_site": 0,
      "lwwarrantyreported": true,
      "from_mailbox_id": 0,
      "from_address_override": "string",
      "actionarrivaldate": "2019-08-02T14:35:54.439Z",
      "actioncompletiondate": "2019-08-02T14:35:54.439Z",
      "actiontravelstartdate": "2019-08-02T14:35:54.439Z",
      "actiontravelenddate": "2019-08-02T14:35:54.439Z",
      "actionactualresponse": 0,
      "actionslaresponsestate": "string",
      "actisbillable": true,
      "actisreadyforprocessing": true,
      "labourwarranty": true,
      "actreviewed": true,
      "actprocesseddate": "2019-08-02T14:35:54.439Z",
      "actionprepayhours": 0,
      "emailbccnew": "string",
      "actionuserdefineddata": "string",
      "emailtolistall": "string",
      "emaildirection": "string",
      "reply_direct": true,
      "actioninformownerofaction": true,
      "surchargeid": 0,
      "achargetotalaction": true,
      "achargetotalprocessed": true,
      "sendtweet": true,
      "tweetsent": true,
      "tweetfrom": "string",
      "twitterid": 0,
      "sendtofb": true,
      "senttofb": true,
      "facebookid": "string",
      "facebookname": "string",
      "calloutcomenum": 0,
      "actionresponsedate": "2019-08-02T14:35:54.440Z",
      "actiontargetresponsedate": "2019-08-02T14:35:54.440Z",
      "pagerdutysendstatus": 0,
      "mailentryid": "string",
      "replytoaddress": "string",
      "actsapuuid": "string",
      "whowith": "string",
      "chatid": 0,
      "dynamicsactionid": "string",
      "actionby_agent_id": 0,
      "actionby_user_id": 0,
      "action_appointment_id": 0,
      "new_tickettype": 0,
      "new_priority": 0,
      "new_category1": "string",
      "new_category2": "string",
      "new_category3": "string",
      "new_category4": "string",
      "new_estimate": 0,
      "new_impact": 0,
      "new_urgency": 0,
      "new_matched_rule_id": 0,
      "new_firsttimefix": true,
      "new_team": "string",
      "new_agent": 0,
      "new_slastatus": 0,
      "new_fixbydate": "2019-08-02T14:35:54.443Z",
      "new_followupdate": "2019-08-02T14:35:54.443Z",
      "new_deadlinedate": "2019-08-02T14:35:54.443Z",
      "new_deadlinenotificationhours": 0,
      "new_startdate": "2019-08-02T14:35:54.443Z",
      "new_starttime": "string",
      "new_targetdate": "2019-08-02T14:35:54.443Z",
      "new_targettime": "string",
      "new_oppcontactname": "string",
      "new_oppcompanyname": "string",
      "new_oppemailaddress": "string",
      "new_oppcustomertitle": "string",
      "new_opptel": "string",
      "new_oppcountry": "string",
      "new_opptype": "string",
      "new_opphear": "string",
      "new_oppvalue": 0,
      "new_oppconversionprobability": 0,
      "new_oppprofit": 0,
      "new_oppcurrentsystem": "string",
      "new_oppcompetitors": "string",
      "new_opptrialdate": "2019-08-02T14:35:54.443Z",
      "new_oppdemodate": "2019-08-02T14:35:54.443Z",
      "new_oppdiscountdate": "2019-08-02T14:35:54.443Z",
      "new_oppattemptsmade": 0,
      "new_oppconverteddate": "2019-08-02T14:35:54.444Z",
      "new_oppproductchosen": "string",
      "new_oppreason": "string",
      "new_opptimezonename": "string",
      "new_oppclosurecategory": 0,
      "new_oppdontaddtomailinglist": true,
      "new_approvalprocess": 0,
      "new_approvalprocess_agent_id": 0,
      "new_approvalprocess_user_id": 0,
      "new_approvalprocess_users": [
        {
          "id": 0,
          "name": "string",
          "site_id": 0,
          "site_name": "string",
          "client_name": "string",
          "firstname": "string",
          "surname": "string",
          "initials": "string",
          "title": "string",
          "emailaddress": "string",
          "phonenumber_preferred": "string",
          "sitephonenumber": "string",
          "phonenumber": "string",
          "homenumber": "string",
          "mobilenumber": "string",
          "mobilenumber2": "string",
          "fax": "string",
          "telpref": 0,
          "activedirectory_dn": "string",
          "container_dn": "string",
          "login": "string",
          "inactive": true,
          "colour": "string",
          "isimportantcontact": true,
          "other1": "string",
          "other2": "string",
          "other3": "string",
          "other4": "string",
          "other5": "string",
          "neversendemails": true,
          "customfields": [
            {
              "id": 0,
              "name": "string",
              "label": "string",
              "summary": "string",
              "type": 0,
              "value": {},
              "display": "string",
              "characterlimit": 0,
              "characterlimittype": 0,
              "inputtype": 0,
              "copytochild": true,
              "searchable": true,
              "ordervalues": true
            }
          ],
          "client_id": 0
        }
      ],
      "new_approvalprocess_email": "string",
      "new_approvalprocess_cab_id": 0,
      "new_approvalprocess_cab": [
        {
          "id": 0,
          "cab_id": 0,
          "agent_id": 0,
          "type": 0,
          "user_id": 0,
          "member_name": "string",
          "emailaddress": "string",
          "_warning": "string"
        }
      ],
      "new_product_id": 0,
      "new_component_id": 0,
      "new_version_id": 0,
      "new_ticket": {
        "actioncode": 0,
        "id": 0,
        "dateoccurred": "2019-08-02T14:35:54.446Z",
        "summary": "string",
        "details": "string",
        "status_id": 0,
        "tickettype_id": 0,
        "sla_id": 0,
        "priority_id": 0,
        "client_id": 0,
        "client_name": "string",
        "site_id": 0,
        "site_name": "string",
        "user_id": 0,
        "user_name": "string",
        "team": "string",
        "agent_id": 0,
        "category_1": "string",
        "category_2": "string",
        "category_3": "string",
        "category_4": "string",
        "estimate": 0,
        "timetaken": 0,
        "supplier_name": "string",
        "parent_id": 0,
        "child_count": 0,
        "attachment_count": 0,
        "flagged": true,
        "read": true,
        "enduserstatus": 0,
        "onhold": true,
        "respondbydate": "2019-08-02T14:35:54.446Z",
        "responsedate": "2019-08-02T14:35:54.446Z",
        "responsestartdate": "2019-08-02T14:35:54.447Z",
        "slaresponsestate": "string",
        "fixbydate": "2019-08-02T14:35:54.447Z",
        "dateclosed": "2019-08-02T14:35:54.447Z",
        "excludefromsla": true,
        "slaholdtime": 0,
        "site_timezone": "string",
        "slaactiondate": "2019-08-02T14:35:54.447Z",
        "slapercused": 0,
        "slatimeleft": 0,
        "lastactiondate": "2019-08-02T14:35:54.447Z",
        "organisation_id": 0,
        "department_id": 0,
        "reportedby": "string",
        "user_email": "string",
        "emailtolist": "string",
        "emailcclist": "string",
        "matched_kb_id": 0,
        "release_note": "string",
        "release_id": 0,
        "release_name": "string",
        "release2_id": 0,
        "release2_name": "string",
        "release3_id": 0,
        "release3_name": "string",
        "child_ticket_id_string": "string",
        "child_ticket_ids": [
          0
        ],
        "nextactivitydate": "2019-08-02T14:35:54.449Z",
        "inventory_number": "string",
        "workflow_id": 0,
        "workflow_step": 0,
        "hasbeenclosed": true,
        "unread_child_action_count": 0,
        "child_action_count": 0,
        "is_vip": true,
        "isimportantcontact": true,
        "impact": 0,
        "urgency": 0,
        "startdate": "2019-08-02T14:35:54.452Z",
        "starttime": "string",
        "targetdate": "2019-08-02T14:35:54.452Z",
        "targettime": "string",
        "deadlinedate": "2019-08-02T14:35:54.452Z",
        "followupdate": "2019-08-02T14:35:54.452Z",
        "oppcontactname": "string",
        "oppcompanyname": "string",
        "oppemailaddress": "string",
        "oppcustomertitle": "string",
        "opptel": "string",
        "oppaddr1": "string",
        "oppaddr2": "string",
        "oppaddr3": "string",
        "oppaddr4": "string",
        "opppostcode": "string",
        "oppcountry": "string",
        "opptype": "string",
        "oppvalue": 0,
        "oppconversionprobability": 0,
        "oppvalueadjusted": 0,
        "oppprofit": 0,
        "oppcurrentsystem": "string",
        "oppcompetitors": "string",
        "opptrialdate": "2019-08-02T14:35:54.454Z",
        "oppdemodate": "2019-08-02T14:35:54.454Z",
        "oppdiscountdate": "2019-08-02T14:35:54.454Z",
        "oppattemptsmade": 0,
        "oppconverteddate": "2019-08-02T14:35:54.455Z",
        "oppproductchosen": "string",
        "oppreason": "string",
        "opphear": "string",
        "opptimezonename": "string",
        "oppclosurecategory": 0,
        "projecttimebudget": 0,
        "projectmoneybudget": 0,
        "projecttimeactual": 0,
        "projectmoneyactual": 0,
        "lastnote": "string",
        "userdef1": "string",
        "userdef2": "string",
        "userdef3": "string",
        "userdef4": "string",
        "userdef5": "string",
        "customfields": [
          {
            "id": 0,
            "name": "string",
            "label": "string",
            "summary": "string",
            "type": 0,
            "value": {},
            "display": "string",
            "characterlimit": 0,
            "characterlimittype": 0,
            "inputtype": 0,
            "copytochild": true,
            "searchable": true,
            "ordervalues": true
          }
        ],
        "phonenumber": "string",
        "details_html": "string",
        "takenby": "string",
        "datecreated": "2019-08-02T14:35:54.458Z",
        "createdfrom_id": 0,
        "closure_note": "string",
        "closure_time": 0,
        "closure_agent_id": 0,
        "top_level_id": 0,
        "asset_number": 0,
        "asset_site": 0,
        "slatimeelapsed": 0,
        "slastate": "string",
        "slaexcuse": "string",
        "site_sla_id": 0,
        "supplier_id": 0,
        "supplier": {
          "id": 0,
          "name": "string",
          "logo": "string",
          "toplevel_id": 0,
          "toplevel_name": "string",
          "contact_name": "string",
          "email_address": "string",
          "phone_number": "string",
          "inactive": true,
          "emailtemplate_id": 0,
          "datecreated": "2019-08-02T14:35:54.462Z",
          "phone_number_2": "string",
          "phone_number_3": "string",
          "notes": "string",
          "address": "string",
          "switchslatosupplier": true,
          "emailoverduefixby": true,
          "emailoverdueresponse": true,
          "webserviceurl": "string",
          "emailtemplate_name": "string",
          "accounts_id": "string",
          "website": "string",
          "portal_url": "string",
          "portal_ref": "string",
          "portal_username": "string",
          "portal_password": "string",
          "contact_title": "string",
          "mobile": "string",
          "fax": "string",
          "email_start_tag": "string",
          "email_end_tag": "string",
          "usesnhd": true,
          "nhdurl": "string",
          "nhdemailaddress": "string",
          "nhdpassword": "string",
          "parentid": 0,
          "_warning": "string",
          "customfields": [
            {
              "id": 0,
              "name": "string",
              "label": "string",
              "summary": "string",
              "type": 0,
              "value": {},
              "display": "string",
              "characterlimit": 0,
              "characterlimittype": 0,
              "inputtype": 0,
              "copytochild": true,
              "searchable": true,
              "ordervalues": true
            }
          ]
        },
        "supplier_reference": "string",
        "supplier_slaexcuse": "string",
        "supplier_date": "2019-08-02T14:35:54.463Z",
        "supplier_contract_id": 0,
        "supplier_contract_ref": "string",
        "supplier_sla_id": 0,
        "supplier_priority_id": 0,
        "supplier_responsestate": "string",
        "supplier_responsedate": "2019-08-02T14:35:54.464Z",
        "supplier_responsetime": 0,
        "supplier_respondbydate": "2019-08-02T14:35:54.465Z",
        "supplier_slastate": "string",
        "supplier_slatimeelapsed": 0,
        "supplier_dateclosed": "2019-08-02T14:35:54.465Z",
        "supplier_fixbydate": "2019-08-02T14:35:54.465Z",
        "supplier_breachrespsent": true,
        "supplier_breachfixbysent": true,
        "changestate": "string",
        "approvedby": 0,
        "itil_requesttype_id": 0,
        "showforusers": true,
        "messsent": "string",
        "satisfactionlevel": 0,
        "satisfactioncomment": "string",
        "invoicenumber": "string",
        "invoicenote": "string",
        "invoicedate": "2019-08-02T14:35:54.467Z",
        "invoicepaiddate": "2019-08-02T14:35:54.467Z",
        "nonbillable_time": 0,
        "mileage": 0,
        "planneddate": "2019-08-02T14:35:54.468Z",
        "ccaddress": "string",
        "agreedcleared": true,
        "responsetime": 0,
        "alsoinform": "string",
        "approval_status": 0,
        "justification": "string",
        "backoutplan": "string",
        "communicationplan": "string",
        "testplan": "string",
        "riskdescription": "string",
        "risklevel": 0,
        "impactdescription": "string",
        "impactlevel": 0,
        "serviceid": 0,
        "surveysent": true,
        "planneddateend": "2019-08-02T14:35:54.471Z",
        "source": 0,
        "whoresponded": 0,
        "reviewed": true,
        "currentfaactionnumber": 0,
        "approval_process_step": 0,
        "approval_process_id": 0,
        "faultcodeopen": 0,
        "faultcode": 0,
        "laststatus3rdparty": 0,
        "inform3rdpartysystem": true,
        "deliverycontact": "string",
        "delivery_address": {
          "id": 0,
          "type": 0,
          "description": "string",
          "note": "string",
          "line1": "string",
          "line2": "string",
          "line3": "string",
          "line4": "string",
          "postcode": "string",
          "primary": true,
          "inactive": true,
          "date_active": "2019-08-02T14:35:54.476Z",
          "date_inactive": "2019-08-02T14:35:54.476Z",
          "lat": 0,
          "long": 0,
          "site_id": 0,
          "user_id": 0,
          "_warning": "string"
        },
        "surveyneeded": true,
        "knownerror": true,
        "development": true,
        "causedby": 0,
        "messsentlast": "string",
        "unapprovedchangestatus": 0,
        "changeseq": 0,
        "lastrecurringemailsentdate": "2019-08-02T14:35:54.478Z",
        "template_id": 0,
        "child_template_id": 0,
        "slaholdreminderdatelastemailed": "2019-08-02T14:35:54.479Z",
        "assetstring": "string",
        "mailboxid": 0,
        "merged_into_id": 0,
        "alerttype": "string",
        "actisbillabledefault": true,
        "emaildisplayname": "string",
        "emailpriority": 0,
        "chargerate": 0,
        "forwardinboundupdates": true,
        "loggedoutofhdworkinghours": true,
        "acctmaninformedsurvey": true,
        "laststatuschangeinformed": 0,
        "gfialerttype": "string",
        "quotedescription": "string",
        "quotelabouramount": 0,
        "quotepriority": 0,
        "budgetcode": 0,
        "actualcost": 0,
        "invoicestatus": 0,
        "invoicedescription": "string",
        "invoicelabouramount": 0,
        "invoicematerialsamount": 0,
        "firsttimefix": 0,
        "quotematerialsamount": 0,
        "ukasaccredited": true,
        "labno": "string",
        "istweet": true,
        "twitterscreenname": "string",
        "twitterid": 0,
        "isfacebookpost": true,
        "facebookid": "string",
        "facebookuserid": 0,
        "facebookname": "string",
        "fixbydateadjusted": true,
        "loggedonbehalfby": "string",
        "release_important": true,
        "alternativecontactno": "string",
        "operationalserviceid": 0,
        "requestdetailsprinted": true,
        "serviceformprinted": true,
        "auditstatus": 0,
        "auditunum": 0,
        "auditdate": "2019-08-02T14:35:54.490Z",
        "auditnote": "string",
        "auditfaileddate": "2019-08-02T14:35:54.490Z",
        "auditfailednote": "string",
        "userrequestedapprover": 0,
        "oppdontaddtomailinglist": true,
        "third_party_id": 0,
        "sendprintrequest": 0,
        "pagerdutyid": "string",
        "pagerdutystatus": 0,
        "pagerdutyurl": "string",
        "pagerdutyincidentid": "string",
        "product_id": 0,
        "product_name": "string",
        "component_id": 0,
        "component_name": "string",
        "version_id": 0,
        "version_name": "string",
        "mailentryid": "string",
        "reassigncount": 0,
        "contract_id": 0,
        "billing_address": {
          "id": 0,
          "type": 0,
          "description": "string",
          "note": "string",
          "line1": "string",
          "line2": "string",
          "line3": "string",
          "line4": "string",
          "postcode": "string",
          "primary": true,
          "inactive": true,
          "date_active": "2019-08-02T14:35:54.496Z",
          "date_inactive": "2019-08-02T14:35:54.496Z",
          "lat": 0,
          "long": 0,
          "site_id": 0,
          "user_id": 0,
          "_warning": "string"
        },
        "workflow_name": "string",
        "workflow_stepstarted": "2019-08-02T14:35:54.496Z",
        "lessonslearned": "string",
        "laststatuschangeinformedmanager": 0,
        "lastbugzillasync": "2019-08-02T14:35:54.496Z",
        "sapid": "string",
        "sapattachmentsuuid": "string",
        "currency": 0,
        "projectconsignmentheaderid": 0,
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                  ],
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              ],
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