public/service_desk/New-ServiceDeskTicket.ps1
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Function New-ServiceDeskTicket { <# .DESCRIPTION Creates a new SMA service desk ticket. .PARAMETER Server The fully qualified name (FQDN) of the SMA Appliance. Example: https://kace.example.com .PARAMETER Org The SMA Organization you want to retrieve information from. If not provided, 'Default' is used. .PARAMETER Credential A credential for the kace appliance that has permissions to interact with the API. To run interactively, use -Credential (Get-Credential) .PARAMETER Body A hashtable-formatted payload containing the ticket information. See example. .INPUTS .OUTPUTS PSCustomObject .EXAMPLE $NewTicket = @{ 'Tickets' =@( @{ 'title'='test-ticket' 'hu_queue_id= 1 'submitter' = 1234 "custom_1" = 'custom field 1 text' } ) } New-SmaTicket -Server https://kace.example.com -Org Default -Credential (Get-Credential) -Body $NewTicket Creates a new SMA ticket for a user with ID of 1234 .NOTES #> [cmdletBinding( SupportsShouldProcess = $true, ConfirmImpact = 'low' )] param( [Parameter(Mandatory = $true)] [string] $Server, [Parameter()] [string] $Org = 'Default', [Parameter(Mandatory = $true)] [PSCredential] $Credential, [Parameter(Mandatory = $true)] [ValidateNotNullOrEmpty()] [hashtable] $Body ) Begin { $Endpoint = '/api/service_desk/tickets' } Process { If ($PSCmdlet.ShouldProcess($Server,"POST $Endpoint")) { New-ApiPOSTRequest -Server $Server -Endpoint $Endpoint -Org $Org -Credential $Credential -Body $Body } } End {} } |