functions/New-Ticket.ps1
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function New-Ticket { <# .SYNOPSIS Creates a ticket. .DESCRIPTION Creates a ticket. .EXAMPLE PS C:\> New-ZendeskTicket -Comment @{ body = 'Access Request' } Creates a ticket with the only reqired parameter, comment. .EXAMPLE PS C:\> New-ZendeskTicket -Subject 'Access Request' -Comment @{ body = 'System Access Request' } Creates a ticket with a specific subject. .EXAMPLE PS C:\> New-ZendeskTicket -Comment @{ body = 'Access Request' } Creates a ticket with the only reqired parameter, comment using a connection context from `Get-ZendeskConnection`. #> [OutputType([PSCustomObject])] [CMDletBinding(SupportsShouldProcess = $true, ConfirmImpact = 'High', DefaultParameterSetName = 'Properties')] param ( # Ticket Object to create [Parameter(Mandatory, ParameterSetName = 'Object')] [ValidateNotNullOrEmpty()] [PSCustomObject] $Ticket, # The subject of the ticket [Parameter(ParameterSetName = 'Properties')] [ValidateNotNullOrEmpty()] [String] $Subject, # The dynamic content placeholder [Parameter(ParameterSetName = 'Properties')] [ValidateNotNullOrEmpty()] [String] $RawSubject, # An object that adds a comment to the ticket. [Parameter(Mandatory, ParameterSetName = 'Properties')] [PSCustomObject] $Comment, # The numeric ID of the user asking for support through the ticket [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $RequesterId, # The numeric ID of the user asking for support through the ticket [Parameter(ParameterSetName = 'Properties')] [PSCustomObject] $Requester, # The user who submitted the ticket. [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $SubmitterId, # The numeric ID of the agent to assign the ticket to [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $AssigneeId, # The email address of the agent to assign the ticket to [Parameter(ParameterSetName = 'Properties')] [ValidatePattern('@')] [String] $AssigneeEmail, # The original recipient e-mail address of the ticket [Parameter(ParameterSetName = 'Properties')] [ValidatePattern('@')] [String] $RecipientEmail, # The numeric ID of the group to assign the ticket to [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $GroupId, # The numeric ID of the organization to assign the ticket to. [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $OrganizationId, # An array of the numeric IDs of agents or end-users to CC. [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $CollaboratorId, # An array of numeric IDs, emails, or objects containing name and email properties. [Parameter(ParameterSetName = 'Properties')] [Object[]] $Collaborator, # An array of objects that represent agent followers to add or delete from the ticket. [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64[]] $FollowerId, # An array of objects that represent agent or end users email CCs to add or delete from the ticket. [Parameter(ParameterSetName = 'Properties')] [Object[]] $EmailCc, # Allowed values are problem, incident, question, or task [Parameter(ParameterSetName = 'Properties')] [ValidateSet('problem', 'incident', 'question', 'task')] [String] $Type, # Allowed values are urgent, high, normal, or low [Parameter(ParameterSetName = 'Properties')] [ValidateSet('urgent', 'high', 'normal', 'low')] [String] $Priority, # Allowed values are open, pending, hold, solved or closed [Parameter(ParameterSetName = 'Properties')] [ValidateSet('new', 'open', 'pending', 'hold', 'solved', 'closed')] [String] $Status, # An array of tags to add to the ticket. [Parameter(ParameterSetName = 'Properties')] [ValidateNotNullOrEmpty()] [String[]] $Tags, # An ID to link tickets to local records [Parameter(ParameterSetName = 'Properties')] [ValidateNotNullOrEmpty()] [String] $ExternalId, # The topic this ticket originated from, if any [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $ForumTopicId, # The id of a closed ticket when creating a follow-up ticket. [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $FollowupId, # The id of the ticket form to render for the ticket [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $FormId, # The id of the brand this ticket is associated with [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $BrandId, # For tickets of type "incident", the numeric ID of the problem the incident is linked to, if any [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64] $ProblemId, # For tickets of type "task", the due date of the task. [Parameter(ParameterSetName = 'Properties')] [DateTime] $DueAt, # An array of the custom field objects consisting of ids and values. [Parameter(ParameterSetName = 'Properties')] [ValidateNotNullOrEmpty()] [PSCustomObject[]] $CustomFields, # An array of macro IDs to be recorded in the ticket audit [Parameter(ParameterSetName = 'Properties')] [ValidateRange(1, [Int64]::MaxValue)] [Int64[]] $MacroId, # Zendesk Connection Context from `Get-ZendeskConnection` [Parameter()] [PSTypeName('ZendeskContext')] [PSCustomObject] $Context = $null ) $path = "/api/v2/tickets.json" if ($PSCmdlet.ParameterSetName -eq 'Properties') { $body = @{ ticket = @{ } } $map = @{ external_id = 'ExternalId' type = 'Type' subject = 'Subject' raw_subject = 'RawSubject' comment = 'Comment' priority = 'Priority' status = 'Status' recipient = 'RecipientEmail' requester_id = 'RequesterId' requester = 'Requester' submitter_id = 'SubmitterId' assignee_id = 'AssigneeId' assignee = 'AssigneeEmail' organization_id = 'OrganizationId' collaborator_ids = 'CollaboratorId' collaborators = 'Collaborator' email_cc_ids = 'EmailCc' follower_ids = 'FollowerId' forum_topic_id = 'ForumTopicId' problem_id = 'ProblemId' tags = 'Tags' custom_fields = 'CustomFields' via_followup_source_id = 'FollowupId' macro_ids = 'MacroId' ticket_form_id = 'FormId' brand_id = 'BrandId' group_id = 'GroupId' } foreach ($item in $map.GetEnumerator()) { $property = $item.key $parameter = $item.value if ($PSBoundParameters.ContainsKey($parameter)) { $body.ticket[$property] = $PSBoundParameters.$parameter } } if ($PSBoundParameters.ContainsKey('DueAt')) { $body.ticket['due_at'] = $DueAt.ToString('yyyy-MM-dd') } } else { $body = @{ ticket = $Ticket } } if ($PSCmdlet.ShouldProcess($Subject, "Create Zendesk Ticket")) { $result = Invoke-Method -Context $Context -Method 'Post' -Path $path -Body $body -Verbose:$VerbosePreference $result } } |