Scripts/test-SupportGroupConfig.ps1
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param ($file, $parentenumname, $verbose = $true) #For Debugging Only # $file = "C:\Users\Administrator\Documents\Software\CodePlex\SMLets\Main\Source\SMLets\SMLets\Scripts\SupportGroups.txt" #$SupportGroups = Get-Content $file $SupportGroups = "Group1","Group2" $supportGroups $parentenumname = "CANRootEnum" function MakeMPElementIDSafeName { param([string]$name, [string]$element) $return = $name + "." + $element # be sure that we done $disallowed = '!@#$%^&*()_-+={}[]|\:?/<>.~;''" '.ToCharArray() foreach ($char in $disallowed) { $return = $return.Replace($char, "") } $return } Import-Module SMLets $IncidentSuffix = "-IN" $ChangeRequestSuffix = "-CR" $ProblemSuffix = "-PR" $ADUserGroupNamePrefix = "SCSM-" $ADUserGroupNameNotificationRecipientPrefix = "SCSM-" $ADUserGroupNameNotificationRecipientSuffix = "-FE" $NotificationSubscriptionUpdateSuffix = "-U" $NotificationSubscriptionCreateSuffix = "-C" $EnumElement = "Enum" $QueueElement = "Queue" $FolderElement = "Folder" $Subscription = "Subscription" $ManagementPack = "ManagementPack" $IncidentViewSuffix = " Incidents" $ProblemViewSuffix = " Problems" $ChangeRequestViewSuffix = " Change Requests" $ActiveIncidentViewNameSuffix = " Active" + $IncidentViewSuffix $PendingIncidentViewNameSuffix = " Pending" + $IncidentViewSuffix $UserRespondedByEmailIncidentViewNameSuffix = " User Responded By Email" + $IncidentViewSuffix $ResolvedIncidentViewNameSuffix = " Resolved" + $IncidentViewSuffix $ClosedIncidentViewNameSuffix = " Closed" + $IncidentViewSuffix $InProgressChangeRequestViewNameSuffix = " In Progress" + $ChangeRequestViewSuffix $ClosedChangeRequestViewNameSuffix = " Closed" + $ChangeRequestViewSuffix $ActiveProblemViewNameSuffix = " Active" + $ProblemViewSuffix $ResolvedProblemViewNameSuffix = " Resolved" + $ProblemViewSuffix $ClosedProblemViewNameSuffix = " Closed" + $ProblemViewSuffix $UserRoleIncidentResolverNameSuffix = " Incident Resolvers" $UserRoleChangeRequestManagerNameSuffix = " Change Managers" $UserRoleProblemAnalystNameSuffix = " Problem Analysts" #Get the root incident; problem; and change folders so we can create the support group folders underneath them $IncidentManagementFolder = Get-SCSMFolder -Name ServiceManager.Console.IncidentManagement $ChangeManagementFolder = Get-SCSMFolder -Name ServiceManager.Console.ChangeManagementFolder $ProblemManagementFolder = Get-SCSMFolder -Name ServiceManager.ProblemManagement.Folder.Problem $ActivitiesFolder = Get-SCSMFolder -Name ServiceManager.Console.ActivityManagement if($Verbose) { Write-Host "Got $IncidentManagementFolder" Write-Host "Got $ChangeManagementFolder" Write-Host "Got $ProblemManagementFolder" Write-Host "Got $ActivitiesFolder" } #Get the Incident Tier Queue (aka Support Group) enum and other enums $IncidentStatusActive = Get-SCSMEnumeration -Name IncidentStatusEnum.Active$ $IncidentStatusPending = Get-SCSMEnumeration -Name IncidentStatusEnum.Active.Pending$ $IncidentStatusResolved = Get-SCSMEnumeration -Name IncidentStatusEnum.Resolved$ $IncidentStatusClosed = Get-SCSMEnumeration -Name IncidentStatusEnum.Closed$ $ChangeRequestStatusInProgress = Get-SCSMEnumeration -Name ChangeStatusEnum.InProgress$ $ChangeRequestStatusClosed = Get-SCSMEnumeration -Name ChangeStatusEnum.Closed$ $ProblemStatusActive = Get-SCSMEnumeration -Name ProblemStatusEnum.Active$ $ProblemStatusClosed = Get-SCSMEnumeration -Name ProblemStatusEnum.Closed$ $ActivityStatusInProgress = Get-SCSMEnumeration -Name ActivityStatusEnum.Active$ $ActivityStatusCompleted = Get-SCSMEnumeration -Name ActivityStatusEnum.Completed$ if($Verbose) { Write-Host "Got $IncidentStatusActive" Write-Host "Got $IncidentStatusPending" Write-Host "Got $IncidentStatusResolved" Write-Host "Got $IncidentStatusClosed" Write-Host "Got $ChangeRequestStatusInProgress" Write-Host "Got $ChangeRequestStatusClosed" Write-Host "Got $ProblemStatusActive" Write-Host "Got $ProblemStatusClosed" Write-Host "Got $ActivityStatusInProgress" Write-Host "Got $ActivityStatusCompleted" } #Get the GUID IDs of those enums. We'll need them later in view criteria $IncidentStatusActiveId = $IncidentStatusActive.Id $IncidentStatusPendingId = $IncidentStatusPending.Id $IncidentStatusResolvedId = $IncidentStatusResolved.Id $IncidentStatusClosedId = $IncidentStatusClosed.Id $ChangeRequestStatusInProgressId = $ChangeRequestStatusInProgress.Id $ChangeRequestStatusClosedId = $ChangeRequestStatusClosed.Id $ProblemStatusActiveId = $ProblemStatusActive.Id $ProblemStatusClosedId = $ProblemStatusClosed.Id $ActivityStatusInProgressId = $ActivityStatusInProgress.Id $ActivityStatusCompletedId = $ActivityStatusCompleted.Id #Get-Classes $IncidentClass = Get-SCSMClass -Name System.WorkItem.Incident$ $ChangeRequestClass = Get-SCSMClass -Name System.WorkItem.ChangeRequest$ $ProblemClass = Get-SCSMClass -Name System.WorkItem.Problem$ $ManualActivityClass = Get-SCSMClass -Name System.WorkItem.Activity.ManualActivity$ $ReviewActivityClass = Get-SCSMClass -Name System.WorkItem.Activity.ReviewActivity$ if($Verbose) { Write-Host "Got $IncidentClass" Write-Host "Got $ChangeRequestClass" Write-Host "Got $ProblemClass" Write-Host "Got $ManualActivityClass" Write-Host "Got $ReviewActivityClass" } #Get User Role Profiles $IncidentResolverUserRoleProfile = Get-SCSMUserRoleProfile -Name IncidentResolver $ChangeManagerUserRoleProfile = Get-SCSMUserRoleProfile -Name ChangeManager $ProblemAnalystUserRoleProfile = Get-SCSMUserRoleProfile -Name ProblemAnalyst if($Verbose) { Write-Host "Got $IncidentResolverUserRoleProfile" Write-Host "Got $ChangeManagerUserRoleProfile" Write-Host "Got $ProblemAnalystUserRoleProfile" } #Columns for Views $IDColumn = New-SCSMColumn -Name "`$Id`$" -DisplayName "ID" -BindingPath "`$Id`$" -Width "100" -DataType "s:Guid" -PassThru $TitleColumn = New-SCSMColumn -Name "Title" -DisplayName "Title" -BindingPath "Title" -Width "100" -DataType "s:String" -PassThru $StatusColumn = New-SCSMColumn -Name "Status.DisplayName" -DisplayName "Status" -BindingPath "Status.DisplayName" -Width "100" -DataType "s:String" -PassThru $AssignedToColumn = New-SCSMColumn -Name "AssignedUser.DisplayName" -DisplayName "Assigned To" -BindingPath "AssignedUser.DisplayName" -DataType "s:String" -Width "100" -PassThru $AffectedUserColumn = New-SCSMColumn -Name "AffectedUser.DisplayName" -DisplayName "Affected User" -BindingPath "AffectedUser.DisplayName" -Width "100" -DataType "s:String" -PassThru $CreatedDateColumn = New-SCSMColumn -Name "CreatedDate" -DisplayName "Created Date" -BindingPath "CreatedDate" -Width "100" -DataType "s:DateTime" -PassThru $ResolveByColumn = New-SCSMColumn -Name "TargetResolutionTime" -DisplayName "Resolve By" -BindingPath "TargetResolutionTime" -Width "100" -DataType "s:DateTime" -PassThru $PriorityColumn = New-SCSMColumn -Name "Priority" -DisplayName "Priority" -BindingPath "Priority" -Width "100" -DataType "s:Int32" -PassThru $LastModifiedColumn = New-SCSMColumn -Name "`$LastModified`$" -DisplayName "Last Modified" -BindingPath "`$LastModified`$" -Width "100" -DataType "s:DateTime" -PassThru $ClassificationColumn = New-SCSMColumn -Name "Classification.DisplayName" -DisplayName "Classification Category" -BindingPath "Classification.DisplayName" -Width "100" -DataType "s:String" -PassThru #TODO: Add support for WP specific columns: #WPOffice_Building - Building #WPTechnical_Category - Technical Category #WPProj_Num - Project Number #TODO: Get columns for the change, problem, and activity views from WP $IncidentColumns = @($IDColumn; $AssignedToColumn; $TitleColumn; $AffectedUserColumn; $CreatedDateColumn; $ResolveByColumn; $PriorityColumn $LastModifiedColumn $ClassificationColumn ) $IncidentColumns $ChangeRequestColumns = @($IDColumn; $TitleColumn; $StatusColumn) $ProblemColumns = @($IDColumn; $TitleColumn; $StatusColumn) $ManualActivityColumns = @($IDColumn; $TitleColumn; $StatusColumn) $ReviewActivityColumns = @($IDColumn; $TitleColumn; $StatusColumn) if($Verbose) { Write-Host "Got Incident View Columns" Write-Host "Got Change Request View Columns" Write-Host "Got Problem Columns" Write-Host "Got Manual Activity Columns" } #Images for Views $IncidentViewActiveImage = Get-SCSMImage -Name IncidentMgmt_AllActiveIncidents_16.png -ListOnly $IncidentViewPendingImage = Get-SCSMImage -Name IncidentMgmt_AllActiveIncidents_16.png -ListOnly $IncidentViewUserRespondedImage = Get-SCSMImage -Name IncidentMgmt_AllOpenEmailIncidents_16.png -ListOnly $IncidentViewResolvedImage = Get-SCSMImage -Name IncidentMgmt_AllActiveIncidents_16.png -ListOnly $IncidentViewClosedImage = Get-SCSMImage -Name IncidentMgmt_AllActiveIncidents_16.png -ListOnly $ChangeRequestViewInProgresImage = Get-SCSMImage -Name ChangeMgmt_AllChangeRequests_16.png -ListOnly $ChangeRequestViewClosedImage = Get-SCSMImage -Name ChangeMgmt_ChangeRequestClosed_16.png -ListOnly $ProblemViewActiveImage = Get-SCSMImage -Name ProblemMgmt_ActiveProblems_16.png -ListOnly $ProblemViewClosedImage = Get-SCSMImage -Name ProblemMgmt_ClosedProblems_16.png -ListOnly $ManualActivityInProgressViewImage = Get-SCSMImage -Name ActivityMgmt_AllManualActivities_16.png -ListOnly $ManualActivityCompletedViewImage = Get-SCSMImage -Name ActivityMgmt_CompletedManualActivity_16.png -ListOnly $ReviewActivityInProgressViewImage = Get-SCSMImage -Name ActivityMgmt_ActiveReviewActivities_16.png -ListOnly $ReviewActivityCompletedViewImage = Get-SCSMImage -Name ActivityMgmt_ApprovedReviewActivities_16.png -ListOnly if($Verbose) { Write-Host "Got Image $IncidentViewActiveImage" Write-Host "Got Image $IncidentViewUserRespondedImage" Write-Host "Got Image $IncidentViewResolvedImage" Write-Host "Got Image $IncidentViewClosedImage" Write-Host "Got Image $ChangeRequestViewInProgresImage" Write-Host "Got Image $ChangeRequestViewClosedImage" Write-Host "Got Image $ProblemViewActiveImage" Write-Host "Got Image $ProblemViewClosedImage" Write-Host "Got Image $ManualActivityInProgressViewImage" Write-Host "Got Image $ManualActivityCompletedViewImage" Write-Host "Got Image $ReviewActivityInProgressViewImage" Write-Host "Got Image $ReviewActivityCompletedViewImage" } #TypeProjections #***** NOTE: This type projection is specific to WP $IncidentTypeProjection = Get-SCSMTypeProjection -Name WP.WorkItem.Incident.View.ProjectionType -NoAdapt $ManualActivityTypeProjection = Get-SCSMTypeProjection -Name System.WorkItem.Activity.ManualActivityProjection -NoAdapt if($Verbose) { Write-Host "Got Manual Activity Type Projection" Write-Host "Got Incident Type Projection" } #Get a notification template #TODO: Need to specify which templates here. Just using test templates for now. $IncidentNotificationTemplate = Get-SCSMObjectTemplate -ID "50DC32C2-6517-E9EA-DD99-0455383CAB17" $ChangeRequestNotificationTemplate = Get-SCSMObjectTemplate -ID "D1142E92-3221-3B6F-69DB-5067E1CFC29A" $ProblemNotificationTemplate = Get-SCSMObjectTemplate -ID "007163B7-8966-AC5D-9F74-1C2B182C0BB1" #Common Tasks $MicrosoftEnterpriseManagementServiceManagerUIAuthoringGenericEditWI = Get-SCSMConsoleTask -Name Microsoft.EnterpriseManagement.ServiceManager.UI.Authoring.GenericEditWI $MicrosoftEnterpriseManagementServiceManagerUIConsoleTaskEditGridView = Get-SCSMConsoleTask -Name Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.EditGridView $SystemKnowledgeArticleLinkToTask = Get-SCSMConsoleTask -Name System.Knowledge.Article.LinkTo.Task #Incident Tasks $SystemWorkItemIncidentActivateIncidentCommandTask = Get-SCSMConsoleTask -Name System.WorkItem.Incident.ActivateIncidentCommand.Task $SystemWorkItemIncidentAssignCommandTask = Get-SCSMConsoleTask -Name System.WorkItem.Incident.AssignCommand.Task $SystemWorkItemIncidentAssignToMeCommandTask = Get-SCSMConsoleTask -Name System.WorkItem.Incident.AssignToMeCommand.Task $SystemWorkItemIncidentEscalateIncidentCommandTask = Get-SCSMConsoleTask -Name System.WorkItem.Incident.EscalateIncidentCommand.Task $SystemWorkItemIncidentRequestUserInputCommandTask = Get-SCSMConsoleTask -Name System.WorkItem.Incident.RequestUserInputCommand.Task $SystemWorkItemIncidentResolveIncidentCommandTask = Get-SCSMConsoleTask -Name System.WorkItem.Incident.ResolveIncidentCommand.Task $MicrosoftEnterpriseManagementServiceManagerUIConsoleTaskRefresh = Get-SCSMConsoleTask -Name Microsoft.EnterpriseManagement.ServiceManager.UI.Console.Task.Refresh $SystemWorkItemIncidentNewTask = Get-SCSMConsoleTask -Name System.WorkItem.Incident.New.Task #Change Request Tasks $CloseChangeRequest = Get-SCSMConsoleTask -Name CloseChangeRequest $ChangeRequestConfigureTask = Get-SCSMConsoleTask -Name ChangeRequestConfigureTask $ResumeChangeRequest = Get-SCSMConsoleTask -Name ResumeChangeRequest $CreateChangeRequest = Get-SCSMConsoleTask -Name CreateChangeRequest $PutChangeRequestOnHold = Get-SCSMConsoleTask -Name PutChangeRequestOnHold $CancelChangeRequest = Get-SCSMConsoleTask -Name CancelChangeRequest $CreateChangeRequestforConfigItem = Get-SCSMConsoleTask -Name CreateChangeRequestforConfigItem $ReturnToActivity = Get-SCSMConsoleTask -Name ReturnToActivity $FailManualActivity = Get-SCSMConsoleTask -Name FailManualActivity $CompleteManualActivity = Get-SCSMConsoleTask -Name CompleteManualActivity #Problem Activities $ServiceManagerProblemManagementLibraryTaskClose = Get-SCSMConsoleTask -Name ServiceManager.ProblemManagement.Library.Task.Close $ServiceManagerProblemManagementLibraryTaskResolve = Get-SCSMConsoleTask -Name ServiceManager.ProblemManagement.Library.Task.Resolve $ServiceManagerProblemManagementLibraryTaskReactivate = Get-SCSMConsoleTask -Name ServiceManager.ProblemManagement.Library.Task.Reactivate $ServiceManagerProblemManagementLibraryTaskLinkProblem = Get-SCSMConsoleTask -Name ServiceManager.ProblemManagement.Library.Task.LinkProblem $ServiceManagerProblemManagementLibraryTaskChangeStatus = Get-SCSMConsoleTask -Name ServiceManager.ProblemManagement.Library.Task.ChangeStatus $ServiceManagerProblemManagementLibraryTaskCreate = Get-SCSMConsoleTask -Name ServiceManager.ProblemManagement.Library.Task.Create if($Verbose) { Write-Host "Got $SystemWorkItemIncidentActivateIncidentCommandTask" Write-Host "Got $SystemWorkItemIncidentAssignCommandTask" Write-Host "Got $SystemWorkItemIncidentAssignToMeCommandTask" Write-Host "Got $MicrosoftEnterpriseManagementServiceManagerUIAuthoringGenericEditWI" Write-Host "Got $SystemWorkItemIncidentEscalateIncidentCommandTask" Write-Host "Got $SystemWorkItemIncidentRequestUserInputCommandTask" Write-Host "Got $SystemWorkItemIncidentResolveIncidentCommandTask" Write-Host "Got $MicrosoftEnterpriseManagementServiceManagerUIConsoleTaskRefresh" Write-Host "Got $SystemWorkItemIncidentNewTask" Write-Host "Got $CloseChangeRequest" Write-Host "Got $ChangeRequestConfigureTask" Write-Host "Got $ResumeChangeRequest" Write-Host "Got $CreateChangeRequest" Write-Host "Got $PutChangeRequestOnHold" Write-Host "Got $CancelChangeRequest" Write-Host "Got $CreateChangeRequestforConfigItem" Write-Host "Got $ReturnToActivity" Write-Host "Got $FailManualActivity" Write-Host "Got $CompleteManualActivity" Write-Host "Got $ServiceManagerProblemManagementLibraryTaskClose" Write-Host "Got $ServiceManagerProblemManagementLibraryTaskResolve" Write-Host "Got $ServiceManagerProblemManagementLibraryTaskReactivate" Write-Host "Got $ServiceManagerProblemManagementLibraryTaskLinkProblem" Write-Host "Got $ServiceManagerProblemManagementLibraryTaskChangeStatus" Write-Host "Got $ServiceManagerProblemManagementLibraryTaskCreate" } $IncidentConsoleTasks = @($SystemWorkItemIncidentActivateIncidentCommandTask; $SystemWorkItemIncidentAssignCommandTask; $SystemWorkItemIncidentAssignToMeCommandTask; $MicrosoftEnterpriseManagementServiceManagerUIAuthoringGenericEditWI; $SystemWorkItemIncidentEscalateIncidentCommandTask; $SystemWorkItemIncidentRequestUserInputCommandTask; $SystemWorkItemIncidentResolveIncidentCommandTask; $MicrosoftEnterpriseManagementServiceManagerUIConsoleTaskRefresh; $SystemWorkItemIncidentNewTask; $MicrosoftEnterpriseManagementServiceManagerUIConsoleTaskEditGridView, $SystemKnowledgeArticleLinkToTask) $ChangeRequestConsoleTasks = @($CloseChangeRequest; $ChangeRequestConfigureTask; $ResumeChangeRequest; $CreateChangeRequest, $PutChangeRequestOnHold, $CancelChangeRequest, $CreateChangeRequestforConfigItem; $ReturnToActivity; $FailManualActivity; $CompleteManualActivity) $ProblemConsoleTasks = @($ServiceManagerProblemManagementLibraryTaskClose; $ServiceManagerProblemManagementLibraryTaskResolve; $ServiceManagerProblemManagementLibraryTaskReactivate; $ServiceManagerProblemManagementLibraryTaskLinkProblem; $ServiceManagerProblemManagementLibraryTaskChangeStatus; $ServiceManagerProblemManagementLibraryTaskCreate) #Get Activity Views $ActivityManagementViewsManualActivitiesActive = Get-SCSMView -Name ActivityManagement.Views.ManualActivitiesActive $ActivityManagementViewsReviewActivitiesActive = Get-SCSMView -Name ActivityManagement.Views.ReviewActivitiesActive $ActivityManagementViewsManualActivitiesUnassigned = Get-SCSMView -Name ActivityManagement.Views.ManualActivitiesUnassigned $ActivityManagementViewsReviewActivitiesAssignedToMe = Get-SCSMView -Name ActivityManagement.Views.ReviewActivitiesAssignedToMe $ActivityManagementViewsAllManualActivities = Get-SCSMView -Name ActivityManagement.Views.AllManualActivities $ActivityManagementViewsAllReviewActivities = Get-SCSMView -Name ActivityManagement.Views.AllReviewActivities $ActivityManagementViewsManualActivitiesCancelled = Get-SCSMView -Name ActivityManagement.Views.ManualActivitiesCancelled $ActivityManagementViewsReviewActivitiesCancelled = Get-SCSMView -Name ActivityManagement.Views.ReviewActivitiesCancelled $ActivityManagementViewsManualActivitiesCompleted = Get-SCSMView -Name ActivityManagement.Views.ManualActivitiesCompleted $ActivityManagementViewsReviewActivitiesRejected = Get-SCSMView -Name ActivityManagement.Views.ReviewActivitiesRejected $ActivityManagementViewsManualActivitiesFailed = Get-SCSMView -Name ActivityManagement.Views.ManualActivitiesFailed $ActivityManagementViewsManualActivitiesAssignedToMe = Get-SCSMView -Name ActivityManagement.Views.ManualActivitiesAssignedToMe $ActivityManagementViewsReviewActivitiesApproved = Get-SCSMView -Name ActivityManagement.Views.ReviewActivitiesApproved #Get Change Request Views $ChangeManagementViewsChangeRequestsClosed = Get-SCSMView -Name ChangeManagement.Views.ChangeRequestsClosed $ChangeManagementViewsChangeRequestsCancelled = Get-SCSMView -Name ChangeManagement.Views.ChangeRequestsCancelled $ChangeManagementViewsChangeRequestsRejected = Get-SCSMView -Name ChangeManagement.Views.ChangeRequestsRejected $ChangeManagementViewsAllChangeRequests = Get-SCSMView -Name ChangeManagement.Views.AllChangeRequests $ChangeManagementViewsChangeRequestsAssignedToMe = Get-SCSMView -Name ChangeManagement.Views.ChangeRequestsAssignedToMe $ChangeManagementViewsChangeRequestsInReview = Get-SCSMView -Name ChangeManagement.Views.ChangeRequestsInReview $ChangeManagementViewsChangeRequestsOnHold = Get-SCSMView -Name ChangeManagement.Views.ChangeRequestsOnHold $ChangeManagementViewsChangeRequestsFailed = Get-SCSMView -Name ChangeManagement.Views.ChangeRequestsFailed $ChangeManagementViewsChangeRequestsCompleted = Get-SCSMView -Name ChangeManagement.Views.ChangeRequestsCompleted $ChangeManagementViewsChangeRequestsManualActivityInProgress = Get-SCSMView -Name ChangeManagement.Views.ChangeRequestsManualActivityInProgress #Get Incident Views $SystemWorkItemIncidentAllIncidentsView = Get-SCSMView -Name System.WorkItem.Incident.AllIncidents.View $SystemWorkItemIncidentDCMView = Get-SCSMView -Name System.WorkItem.Incident.DCM.View $SystemWorkItemIncidentEmailView = Get-SCSMView -Name System.WorkItem.Incident.Email.View $SystemWorkItemIncidentActiveView = Get-SCSMView -Name System.WorkItem.Incident.Active.View $SystemWorkItemIncidentSCOMView = Get-SCSMView -Name System.WorkItem.Incident.SCOM.View $SystemWorkItemIncidentPortalView = Get-SCSMView -Name System.WorkItem.Incident.Portal.View $SystemWorkItemIncidentActiveUnassignedView = Get-SCSMView -Name System.WorkItem.Incident.Active.Unassigned.View $SystemWorkItemIncidentEscalatedView = Get-SCSMView -Name System.WorkItem.Incident.Escalated.View $SystemWorkItemIncidentAssignedToMeView = Get-SCSMView -Name System.WorkItem.Incident.AssignedToMe.View $SystemWorkItemIncidentOverDueView = Get-SCSMView -Name System.WorkItem.Incident.OverDue.View $SystemWorkItemIncidentPendingView = Get-SCSMView -Name System.WorkItem.Incident.Pending.View #Get Problem Views $ServiceManagerProblemManagementConfigurationViewActiveKnownErrors = Get-SCSMView -Name ServiceManager.ProblemManagement.Configuration.View.ActiveKnownErrors $ServiceManagerProblemManagementConfigurationViewActiveProblem = Get-SCSMView -Name ServiceManager.ProblemManagement.Configuration.View.ActiveProblem $ServiceManagerProblemManagementConfigurationViewClosed = Get-SCSMView -Name ServiceManager.ProblemManagement.Configuration.View.Closed $ServiceManagerProblemManagementConfigurationViewAssignedToMe = Get-SCSMView -Name ServiceManager.ProblemManagement.Configuration.View.AssignedToMe $ServiceManagerProblemManagementConfigurationViewNeedingReview = Get-SCSMView -Name ServiceManager.ProblemManagement.Configuration.View.NeedingReview $ServiceManagerProblemManagementConfigurationViewResolved = Get-SCSMView -Name ServiceManager.ProblemManagement.Configuration.View.Resolved if($Verbose) { Write-Host "Got $ActivityManagementViewsManualActivitiesActive" Write-Host "Got $ActivityManagementViewsReviewActivitiesActive" Write-Host "Got $ActivityManagementViewsManualActivitiesUnassigned" Write-Host "Got $ActivityManagementViewsReviewActivitiesAssignedToMe" Write-Host "Got $ActivityManagementViewsAllManualActivities" Write-Host "Got $ActivityManagementViewsAllReviewActivities" Write-Host "Got $ActivityManagementViewsManualActivitiesCancelled" Write-Host "Got $ActivityManagementViewsReviewActivitiesCancelled" Write-Host "Got $ActivityManagementViewsManualActivitiesCompleted" Write-Host "Got $ActivityManagementViewsReviewActivitiesRejected" Write-Host "Got $ActivityManagementViewsManualActivitiesFailed" Write-Host "Got $ActivityManagementViewsManualActivitiesAssignedToMe" Write-Host "Got $ActivityManagementViewsReviewActivitiesApproved" Write-Host "Got $ChangeManagementViewsChangeRequestsClosed" Write-Host "Got $ChangeManagementViewsChangeRequestsCancelled" Write-Host "Got $ChangeManagementViewsChangeRequestsRejected" Write-Host "Got $ChangeManagementViewsAllChangeRequests" Write-Host "Got $ChangeManagementViewsChangeRequestsAssignedToMe" Write-Host "Got $ChangeManagementViewsChangeRequestsInReview" Write-Host "Got $ChangeManagementViewsChangeRequestsOnHold" Write-Host "Got $ChangeManagementViewsChangeRequestsFailed" Write-Host "Got $ChangeManagementViewsChangeRequestsCompleted" Write-Host "Got $ChangeManagementViewsChangeRequestsManualActivityInProgress" Write-Host "Got $SystemWorkItemIncidentAllIncidentsView" Write-Host "Got $SystemWorkItemIncidentDCMView" Write-Host "Got $SystemWorkItemIncidentEmailView" Write-Host "Got $SystemWorkItemIncidentActiveView" Write-Host "Got $SystemWorkItemIncidentSCOMView" Write-Host "Got $SystemWorkItemIncidentPortalView" Write-Host "Got $SystemWorkItemIncidentActiveUnassignedView" Write-Host "Got $SystemWorkItemIncidentEscalatedView" Write-Host "Got $SystemWorkItemIncidentAssignedToMeView" Write-Host "Got $SystemWorkItemIncidentOverDueView" Write-Host "Got $SystemWorkItemIncidentPendingView" Write-Host "Got $ServiceManagerProblemManagementConfigurationViewActiveKnownErrors" Write-Host "Got $ServiceManagerProblemManagementConfigurationViewActiveProblem" Write-Host "Got $ServiceManagerProblemManagementConfigurationViewClosed" Write-Host "Got $ServiceManagerProblemManagementConfigurationViewAssignedToMe" Write-Host "Got $ServiceManagerProblemManagementConfigurationViewNeedingReview" Write-Host "Got $ServiceManagerProblemManagementConfigurationViewResolved" } $SupportGroupParentEnum = Get-SCSMEnumeration -Name $parentenumname #Add Management Pack References #$SystemWorkItemInicdentLibraryManagementPackReference = Get-SCManagementPack -Name System.WorkItem.Incident.Library$ | New-SCSMManagementPackReference -Alias "System_WorkItem_Incident_Library" #$SystemWorkItemLibraryMangementPackReference = Get-SCManagementPack -Name System.WorkItem.Library$ | New-SCSMManagementPackReference -Alias "System_WorkItem_Library" #$IncidentViewManagementPackReferences = @() if($SupportGroups.Count -gt 0) { $count = $SupportGroups.Count } else { $count = 1 } $i = 0 foreach($SupportGroupDisplayName in $SupportGroups) { $i++ Write-Progress -Activity "Creating support group configuration..." -Status "Working on $SupportGroupDisplayName ($i of $count)" -PercentComplete (($i/$count)*100) $SupportGroupName = MakeMPElementIDSafeName $SupportGroupDisplayName $EnumElement $SupportGroupManagementPackDisplayName = $SupportGroupDisplayName $SupportGroupManagementPackName = MakeMPElementIDSafeName $SupportGroupManagementPackDisplayName $ManagementPack $SupportGroupQueueIncidentDisplayName = $SupportGroupDisplayName + $IncidentSuffix $SupportGroupQueueIncidentName = MakeMPElementIDSafeName $SupportGroupQueueIncidentDisplayName $QueueElement $SupportGroupQueueChangeRequestDisplayName = $SupportGroupDisplayName + $ChangeRequestSuffix $SupportGroupQueueChangeRequestName = MakeMPElementIDSafeName $SupportGroupQueueChangeRequestDisplayName $QueueElement $SupportGroupQueueProblemDisplayName = $SupportGroupDisplayName + $ProblemSuffix $SupportGroupQueueProblemName = MakeMPElementIDSafeName $SupportGroupQueueProblemDisplayName $QueueElement $SupportGroupIncidentResolverUserRoleDisplayName = $SupportGroupDisplayName + $IncidentSuffix + $UserRoleIncidentResolverNameSuffix $SupportGroupChangeRequestManagerUserRoleDisplayName = $SupportGroupDisplayName + $ChangeRequestSuffix + $UserRoleChangeRequestManagerNameSuffix $SupportGroupProblemAnalystUserRoleDisplayName = $SupportGroupDisplayName + $ProblemSuffix + $UserRoleProblemAnalystNameSuffix $SupportGroupADGroupName = $ADUserGroupNamePrefix + $SupportGroupDisplayName $SupportGroupADGroupNameNotificationRecipient = $ADUserGroupNameNotificationRecipientPrefix + $SupportGroupDisplayName + $ADUserGroupNameNotificationRecipientSuffix #Notification Subscription Display Names $NotificationSubscriptionIncidentCreateDisplayName = $SupportGroupDisplayName + $IncidentSuffix + $NotificationSubscriptionCreateSuffix $NotificationSubscriptionIncidentUpdateDisplayName = $SupportGroupDisplayName + $IncidentSuffix + $NotificationSubscriptionUpdateSuffix $NotificationSubscriptionChangeRequestCreateDisplayName = $SupportGroupDisplayName + $ChangeRequestSuffix + $NotificationSubscriptionCreateSuffix $NotificationSubscriptionChangeRequestUpdateDisplayName = $SupportGroupDisplayName + $ChangeRequestSuffix + $NotificationSubscriptionUpdateSuffix $NotificationSubscriptionProblemCreateDisplayName = $SupportGroupDisplayName + $ProblemSuffix + $NotificationSubscriptionCreateSuffix $NotificationSubscriptionProblemUpdateDisplayName = $SupportGroupDisplayName + $ProblemSuffix + $NotificationSubscriptionUpdateSuffix if($Verbose) { Write-Host "Support Group Display Name = $SupportGroupDisplayName" Write-Host "Support Group Internal Name = $SupportGroupName" Write-Host "Management Pack Display Name = $SupportGroupManagementPackDisplayName" Write-Host "Management Pack Internal Name = $SupportGroupManagementPackName" Write-Host "Incident Queue Display Name = $SupportGroupQueueIncidentDisplayName" Write-Host "Incident Queue Internal Name = $SupportGroupQueueIncidentName" Write-Host "Change Request Queue Display Name = $SupportGroupQueueChangeRequestDisplayName" Write-Host "Change Request Queue Internal Name = $SupportGroupQueueChangeRequestName" Write-Host "Problem Queue Display Name = $SupportGroupQueueProblemDisplayName" Write-Host "Problem Queue Internal Name = $SupportGroupQueueProblemName" Write-Host "Incident Resolver User Role Display Name = $SupportGroupIncidentResolverUserRoleDisplayName" Write-Host "Change Request Manager User Role Display Name = $SupportGroupChangeRequestManagerUserRoleDisplayName" Write-Host "Problem Analyst User Role Display Name = $SupportGroupProblemAnalystUserRoleDisplayName" Write-Host "Support Group AD Username = $SupportGroupADGroupName" Write-Host "Notifiation Recipient AD Username = $SupportGroupADGroupNameNotificationRecipient" Write-Host "Notification Subscription Incident Create Display Name = $NotificationSubscriptionIncidentCreateDisplayName" Write-Host "Notification Subscription Incident Update Display Name = $NotificationSubscriptionIncidentUpdateDisplayName" Write-Host "Notification Subscription Change Request Create Display Name = $NotificationSubscriptionChangeRequestCreateDisplayName" Write-Host "Notification Subscription Change Request Update Display Name = $NotificationSubscriptionChangeRequestUpdateDisplayName" Write-Host "Notification Subscription Problem Create Display Name = $NotificationSubscriptionProblemCreateDisplayName" Write-Host "Notification Subscription Problem Update Display Name = $NotificationSubscriptionProblemUpdateDisplayName" } $SupportGroupADUserGroupObject = Get-SCSMObject -Class (Get-SCSMClass -Name System.Domain.User) -Filter "UserName = $SupportGroupADGroupName" if($Verbose){"Got $SupportGroupADUserGroupObject"} $NotificationRecipientADUserGroupObject = Get-SCSMObject -Class (Get-SCSMClass -Name System.Domain.User) -Filter "UserName = $SupportGroupADGroupNameNotificationRecipient" if($Verbose){"Got $NotificationRecipientADUserGroupOBject"} $SupportGroupManagementPack = New-SCManagementPack -ManagementPackName $SupportGroupManagementPackName -FriendlyName $SupportGroupManagementPackDisplayName -PassThru if($Verbose){"Created $SupportGroupManagementPack"} #Create Enums $SupportGroupEnumeration = Add-SCSMEnumeration -Parent $SupportGroupParentEnum -Name $SupportGroupName -DisplayName $SupportGroupDisplayName -ManagementPack $SupportGroupManagementPack -Ordinal $i -PassThru $SupportGroupEnumerationId = $SupportGroupEnumeration.Id if($Verbose){"Created $SupportGroupEnumeration"} #Create Queues #Incident Queue $IncidentQueueClass = New-SCQueue -Name $SupportGroupQueueIncidentDisplayName -ManagementPack $SupportGroupManagementPack -Class $IncidentClass -Filter "TierQueue = '$SupportGroupEnumerationId'" -PassThru $IncidentQueue = Get-SCSMObject -Class $IncidentQueueClass if($Verbose){"Created Incident Queue"} #Change Request Queue $ChangeRequestQueueClass = New-SCQueue -Name $SupportGroupQueueChangeRequestDisplayName -ManagementPack $SupportGroupManagementPack -Class $ChangeRequestClass -Filter "SupportGroup = '$SupportGroupEnumerationId'" -PassThru $ChangeRequestQueue = Get-SCSMObject -Class $ChangeRequestQueueClass if($Verbose){"Created Change Request Queue"} #Problem Queue $ProblemQueueClass = New-SCQueue -Name $SupportGroupQueueProblemDisplayName -ManagementPack $SupportGroupManagementPack -Class $ProblemClass -Filter "SupportGroup = '$SupportGroupEnumerationId'" -PassThru $ProblemQueue = Get-SCSMObject -Class $ProblemQueueClass if($Verbose){"Created Problem Queue"} #Create Views #Incidents where Status = �Active� and assigned to the support group $IncidentStatusActiveViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/TierQueue`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$IncidentStatusActiveId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $IncidentStatusActiveView = New-SCSMView -PassThru -Folder $IncidentManagementFolder -ManagementPack $SupportGroupManagementPack -Class $IncidentClass -DisplayName "$SupportGroupDisplayName Active Incidents" -Columns $IncidentColumns -Criteria $IncidentStatusActiveViewCriteria -Image $IncidentViewActiveImage -Projection $IncidentTypeProjection if($Verbose){"Created Incident Status Active View"} #Incidents where Status = �Pending� and assigned to the support group $IncidentStatusPendingViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/TierQueue`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$IncidentStatusPendingId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $IncidentStatusPendingView = New-SCSMView -PassThru -Folder $IncidentManagementFolder -ManagementPack $SupportGroupManagementPack -Class $IncidentClass -DisplayName "$SupportGroupDisplayName Pending Incidents" -Columns $IncidentColumns -Criteria $IncidentStatusPendingViewCriteria -Image $IncidentViewPendingImage -Projection $IncidentTypeProjection if($Verbose){"Created Incident Status Pending View"} #Incidents where Status = �User responded by email� and assigned to the support group #TODO: Need the GUID for 'User responded by email" #Incidents where Status = �Resolved� and assigned to the support group $IncidentStatusResolvedViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/TierQueue`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$IncidentStatusResolvedId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $IncidentStatusResolvedView = New-SCSMView -PassThru -Folder $IncidentManagementFolder -ManagementPack $SupportGroupManagementPack -Class $IncidentClass -DisplayName "$SupportGroupDisplayName Resolved Incidents" -Columns $IncidentColumns -Criteria $IncidentStatusResolvedViewCriteria -Image $IncidentViewResolvedImage -Projection $IncidentTypeProjection if($Verbose){"Created Incident Status Resolved View"} #Incidents where Status = �Closed� and assigned to the support group $IncidentStatusClosedViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/TierQueue`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$IncidentStatusResolvedId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $IncidentStatusClosedView = New-SCSMView -PassThru -Folder $IncidentManagementFolder -ManagementPack $SupportGroupManagementPack -Class $IncidentClass -DisplayName "$SupportGroupDisplayName Closed Incidents" -Columns $IncidentColumns -Criteria $IncidentStatusClosedViewCriteria -Image $IncidentViewClosedImage -Projection $IncidentTypeProjection if($Verbose){"Created Incident Status Closed View"} #Active Incidents where Status <> Resolved AND Status <> Closed AND assigned to is null AND Support group = the support group $ActiveIncidentUnassignedViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/TierQueue`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <UnaryExpression> <ValueExpression> <GenericProperty Path=`"`$Context/Path[Relationship='System_WorkItem_Library!System.WorkItemAssignedToUser']`$`">Id</GenericProperty> </ValueExpression> <Operator>IsNull</Operator> </UnaryExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/Status`$</Property> </ValueExpressionLeft> <Operator>NotEqual</Operator> <ValueExpressionRight> <Value>{$IncidentStatusResolvedId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/Status`$</Property> </ValueExpressionLeft> <Operator>NotEqual</Operator> <ValueExpressionRight> <Value>{$IncidentStatusClosedId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $IncidentActiveUnassignedView = New-SCSMView -PassThru -Folder $IncidentManagementFolder -ManagementPack $SupportGroupManagementPack -Class $IncidentClass -DisplayName "$SupportGroupDisplayName Unassigned Active Incidents" -Columns $IncidentColumns -Criteria $ActiveIncidentUnassignedViewCriteria -Image $IncidentViewActiveImage -Projection $IncidentTypeProjection if($Verbose){"Created Incident Active Unassigned View"} #Change Requests where Status = In Progress and assigned to the support group #**** NOTE ***** This criteria assumes that there is an extended property on the change request class with the name 'SupportGroup' that is bound to IncidentTierQueuesEnum $ChangeRequestStatusInProgressViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/SupportGroup`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$ChangeRequestStatusInProgressId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $ChangeRequestStatusInProgressView = New-SCSMView -PassThru -Folder $ChangeManagementFolder -ManagementPack $SupportGroupManagementPack -Class $ChangeRequestClass -DisplayName "$SupportGroupDisplayName In Progress Change Requests" -Columns $ChangeRequestColumns -Criteria $ChangeRequestStatusInProgressViewCriteria -Image $ChangeRequestViewInProgresImage if($Verbose){"Created Change Request Status In Progress View"} #Change Requests where Status = Closed and assigned to the support group #**** NOTE ***** This criteria assumes that there is an extended property on the change request class with the name 'SupportGroup' that is bound to IncidentTierQueuesEnum $ChangeRequestStatusClosedViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/SupportGroup`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$ChangeRequestStatusInProgressId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $ChangeRequestStatusClosedView = New-SCSMView -PassThru -Folder $ChangeManagementFolder -ManagementPack $SupportGroupManagementPack -Class $ChangeRequestClass -DisplayName "$SupportGroupDisplayName Closed Change Requests" -Columns $ChangeRequestColumns -Criteria $ChangeRequestStatusClosedViewCriteria -Image $ChangeRequestViewClosedImage if($Verbose){"Created Change Request Status Closed View"} #Problems where Status = Active and assigned to the support group #**** NOTE ***** This criteria assumes that there is an extended property on the problem class with the name 'SupportGroup' that is bound to IncidentTierQueuesEnum $ProblemStatusActiveViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Problem_Library!System.WorkItem.Problem']/SupportGroup`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Problem_Library!System.WorkItem.Problem']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$ProblemStatusActiveId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $ProblemStatusActiveView = New-SCSMView -PassThru -Folder $ProblemManagementFolder -ManagementPack $SupportGroupManagementPack -Class $ProblemClass -DisplayName "$SupportGroupDisplayName Active Problems" -Columns $ProblemColumns -Criteria $ProblemStatusActiveViewCriteria -Image $ProblemViewActiveImage if($Verbose){"Created Problem Status Active View"} #Problems where Status = Closed and assigned to the support group #**** NOTE ***** This criteria assumes that there is an extended property on the problem class with the name 'SupportGroup' that is bound to IncidentTierQueuesEnum $ProblemStatusClosedViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Problem_Library!System.WorkItem.Problem']/SupportGroup`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Problem_Library!System.WorkItem.Problem']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$ProblemStatusClosedId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $ProblemStatusClosedView = New-SCSMView -PassThru -Folder $ProblemManagementFolder -ManagementPack $SupportGroupManagementPack -Class $ProblemClass -DisplayName "$SupportGroupDisplayName Closed Problems" -Columns $ProblemColumns -Criteria $ProblemStatusClosedViewCriteria -Image $ProblemViewClosedImage if($Verbose){"Created Problem Status Closed View"} #Manual Activities where Status = In Progress and assigned to the support group #**** NOTE ***** This criteria assumes that there is an extended property on the manual activity class with the name 'ResolverGroup' that is bound to IncidentTierQueuesEnum $ManualActivityInProgressViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ManualActivity']/ResolverGroup`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ManualActivity']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$ActivityStatusInProgressId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $ManualActivityStatusInProgressView = New-SCSMView -PassThru -Folder $ActivitiesFolder -ManagementPack $SupportGroupManagementPack -Class $ManualActivityClass -DisplayName "$SupportGroupDisplayName In Progress Manual Activities" -Columns $ManualActivityColumns -Criteria $ManualActivityInProgressViewCriteria -Image $ManualActivityInProgressViewImage if($Verbose){"Created Manual Activity Status In Progress View"} #Manual Activities where Status = In Progress and assigned to is null #**** NOTE ***** This criteria assumes that there is an extended property on the manual activity class with the name 'ResolverGroup' that is bound to IncidentTierQueuesEnum $ManualActivityInProgressUnassignedViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ManualActivity']/ResolverGroup`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <UnaryExpression> <ValueExpression> <GenericProperty Path=`"`$Context/Path[Relationship='System_WorkItem_Library!System.WorkItemAssignedToUser']`$`">Id</GenericProperty> </ValueExpression> <Operator>IsNull</Operator> </UnaryExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ManualActivity']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$ActivityStatusInProgressId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $ManualActivityStatusInProgressUnassignedView = New-SCSMView -PassThru -Folder $ActivitiesFolder -ManagementPack $SupportGroupManagementPack -Class $ManualActivityClass -DisplayName "$SupportGroupDisplayName Unassigned In Progress Manual Activities" -Columns $ManualActivityColumns -Criteria $ManualActivityInProgressUnassignedViewCriteria -Image $ManualActivityInProgressViewImage -Projection $ManualActivityTypeProjection if($Verbose){"Created Manual Activity Status In Progress Unassigned View"} #Manual Activities where Status = Closed and assigned to the support group #**** NOTE ***** This criteria assumes that there is an extended property on the manual activity class with the name 'ResolverGroup' that is bound to IncidentTierQueuesEnum $ManualActivityCompletedViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ManualActivity']/ResolverGroup`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ManualActivity']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$ActivityStatusCompletedId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $ManualActivityStatusCompletedView = New-SCSMView -PassThru -Folder $ActivitiesFolder -ManagementPack $SupportGroupManagementPack -Class $ManualActivityClass -DisplayName "$SupportGroupDisplayName Completed Manual Activities" -Columns $ManualActivityColumns -Criteria $ManualActivityCompletedViewCriteria -Image $ManualActivityCompletedViewImage if($Verbose){"Created Manual Activity Status Completed View"} #Review Activities where Status = In Progress and assigned to the support group #**** NOTE ***** This criteria assumes that there is an extended property on the review activity class with the name 'ResolverGroup' that is bound to IncidentTierQueuesEnum $ReviewActivityInProgressViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ReviewActivity']/ResolverGroup`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ReviewActivity']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$ActivityStatusInProgressId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $ReviewActivityStatusInProgressView = New-SCSMView -PassThru -Folder $ActivitiesFolder -ManagementPack $SupportGroupManagementPack -Class $ReviewActivityClass -DisplayName "$SupportGroupDisplayName In Progress Review Activities" -Columns $ReviewActivityColumns -Criteria $ReviewActivityInProgressViewCriteria -Image $ReviewActivityInProgressViewImage if($Verbose){"Created Review Activity Status In Progress View"} #Review Activities where Status = Closed and assigned to the support group #**** NOTE ***** This criteria assumes that there is an extended property on the review activity class with the name 'ResolverGroup' that is bound to IncidentTierQueuesEnum $ReviewActivityCompletedViewCriteria = " <Criteria> <QueryCriteria xmlns=`"http://tempuri.org/Criteria.xsd`" Adapter=`"omsdk://Adapters/Criteria`"> <Criteria> <FreeformCriteria> <Freeform> <Criteria xmlns=`"http://Microsoft.EnterpriseManagement.Core.Criteria/`"> <Expression> <And> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ReviewActivity']/ResolverGroup`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> <Expression> <SimpleExpression> <ValueExpressionLeft> <Property>`$Context/Property[Type='System_WorkItem_Activity_Library!System.WorkItem.Activity.ReviewActivity']/Status`$</Property> </ValueExpressionLeft> <Operator>Equal</Operator> <ValueExpressionRight> <Value>{$ActivityStatusCompletedId}</Value> </ValueExpressionRight> </SimpleExpression> </Expression> </And> </Expression> </Criteria> </Freeform> </FreeformCriteria> </Criteria> </QueryCriteria> </Criteria>" $ReviewActivityStatusCompletedView = New-SCSMView -PassThru -Folder $ActivitiesFolder -ManagementPack $SupportGroupManagementPack -Class $ReviewActivityClass -DisplayName "$SupportGroupDisplayName Completed Review Activities" -Columns $ReviewActivityColumns -Criteria $ReviewActivityCompletedViewCriteria -Image $ReviewActivityCompletedViewImage if($Verbose){"Created Review Activity Status In Progress View"} $IncidentViews = @($IncidentStatusActiveView, $IncidentStatusPendingView, $IncidentStatusResolvedView, $IncidentStatusClosedView, $SystemWorkItemIncidentAllIncidentsView, $SystemWorkItemIncidentDCMView, $SystemWorkItemIncidentEmailView, $SystemWorkItemIncidentActiveView, $SystemWorkItemIncidentSCOMView, $SystemWorkItemIncidentPortalView, $SystemWorkItemIncidentActiveUnassignedView, $SystemWorkItemIncidentEscalatedView, $SystemWorkItemIncidentAssignedToMeView, $SystemWorkItemIncidentOverDueView, $SystemWorkItemIncidentPendingView, $IncidentActiveUnassignedView) $ChangeRequestViews = @($ChangeRequestStatusInProgressView, $ChangeRequestStatusClosedView, $ManualActivityStatusInProgressView, $ManualActivityStatusInProgressUnassignedView, $ManualActivityStatusCompletedView, $ReviewActivityStatusInProgressView, $ReviewActivityStatusCompletedView, $ActivityManagementViewsManualActivitiesActive, $ActivityManagementViewsReviewActivitiesActive, $ActivityManagementViewsManualActivitiesUnassigned, $ActivityManagementViewsReviewActivitiesAssignedToMe, $ActivityManagementViewsAllManualActivities, $ActivityManagementViewsAllReviewActivities, $ActivityManagementViewsManualActivitiesCancelled, $ActivityManagementViewsReviewActivitiesCancelled, $ActivityManagementViewsManualActivitiesCompleted, $ActivityManagementViewsReviewActivitiesRejected, $ActivityManagementViewsManualActivitiesFailed, $ActivityManagementViewsManualActivitiesAssignedToMe, $ActivityManagementViewsReviewActivitiesApproved, $ChangeManagementViewsChangeRequestsClosed, $ChangeManagementViewsChangeRequestsCancelled, $ChangeManagementViewsChangeRequestsRejected, $ChangeManagementViewsAllChangeRequests, $ChangeManagementViewsChangeRequestsAssignedToMe, $ChangeManagementViewsChangeRequestsInReview, $ChangeManagementViewsChangeRequestsOnHold, $ChangeManagementViewsChangeRequestsFailed, $ChangeManagementViewsChangeRequestsCompleted, $ChangeManagementViewsChangeRequestsManualActivityInProgress) $ProblemViews = @($ProblemStatusActiveView, $ProblemStatusClosedView, $ServiceManagerProblemManagementConfigurationViewActiveKnownErrors, $ServiceManagerProblemManagementConfigurationViewActiveProblem, $ServiceManagerProblemManagementConfigurationViewClosed, $ServiceManagerProblemManagementConfigurationViewAssignedToMe, $ServiceManagerProblemManagementConfigurationViewNeedingReview, $ServiceManagerProblemManagementConfigurationViewResolved) #Create Subscriptions $IncidentSubscriptionCriteria = " <Criteria> <Expression> <SimpleExpression> <ValueExpression> <Property State=`"Post`">`$Context/Property[Type='System_WorkItem_Incident_Library!System.WorkItem.Incident']/TierQueue`$</Property> </ValueExpression> <Operator>Equal</Operator> <ValueExpression> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpression> </SimpleExpression> </Expression> </Criteria>" New-SCSMNotificationSubscription -Class $IncidentClass -DisplayName $NotificationSubscriptionIncidentCreateDisplayName -NotificationTemplate $IncidentNotificationTemplate -Criteria $IncidentSubscriptionCriteria -OperationType "Add" -Recipients $NotificationRecipientADUserGroupObject -ManagementPack $SupportGroupManagementPack if($Verbose){Write-Host "Created New Incident Subscription"} New-SCSMNotificationSubscription -Class $IncidentClass -DisplayName $NotificationSubscriptionIncidentUpdateDisplayName -NotificationTemplate $IncidentNotificationTemplate -Criteria $IncidentSubscriptionCriteria -OperationType "Update" -Recipients $NotificationRecipientADUserGroupObject -ManagementPack $SupportGroupManagementPack if($Verbose){Write-Host "Created Updated Incident Subscription"} #**** NOTE ***** This criteria assumes that there is an extended property on the change request class with the name 'SupportGroup' that is bound to IncidentTierQueuesEnum $ChangeRequestSubscriptionCriteria = " <Criteria> <Expression> <SimpleExpression> <ValueExpression> <Property State=`"Post`">`$Context/Property[Type='System_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/SupportGroup`$</Property> </ValueExpression> <Operator>Equal</Operator> <ValueExpression> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpression> </SimpleExpression> </Expression> </Criteria>" New-SCSMNotificationSubscription -Class $ChangeRequestClass -DisplayName $NotificationSubscriptionChangeRequestCreateDisplayName -NotificationTemplate $ChangeRequestNotificationTemplate -Criteria $ChangeRequestSubscriptionCriteria -OperationType "Add" -Recipients $NotificationRecipientADUserGroupObject -ManagementPack $SupportGroupManagementPack if($Verbose){Write-Host "Created New Change Request Subscription"} New-SCSMNotificationSubscription -Class $ChangeRequestClass -DisplayName $NotificationSubscriptionChangeRequestUpdateDisplayName -NotificationTemplate $ChangeRequestNotificationTemplate -Criteria $ChangeRequestSubscriptionCriteria -OperationType "Update" -Recipients $NotificationRecipientADUserGroupObject -ManagementPack $SupportGroupManagementPack if($Verbose){Write-Host "Created Updated Change Request Subscription"} #**** NOTE ***** This criteria assumes that there is an extended property on the problem class with the name 'SupportGroup' that is bound to IncidentTierQueuesEnum $ProblemSubscriptionCriteria = " <Criteria> <Expression> <SimpleExpression> <ValueExpression> <Property State=`"Post`">`$Context/Property[Type='System_WorkItem_Problem_Library!System.WorkItem.Problem']/SupportGroup`$</Property> </ValueExpression> <Operator>Equal</Operator> <ValueExpression> <Value>{$SupportGroupEnumerationId}</Value> </ValueExpression> </SimpleExpression> </Expression> </Criteria>" New-SCSMNotificationSubscription -Class $ProblemClass -DisplayName $NotificationSubscriptionProblemCreateDisplayName -NotificationTemplate $ProblemNotificationTemplate -Criteria $ProblemSubscriptionCriteria -OperationType "Add" -Recipients $NotificationRecipientADUserGroupObject -ManagementPack $SupportGroupManagementPack if($Verbose){Write-Host "Created New Problem Subscription"} New-SCSMNotificationSubscription -Class $ProblemClass -DisplayName $NotificationSubscriptionProblemUpdateDisplayName -NotificationTemplate $ProblemNotificationTemplate -Criteria $ProblemSubscriptionCriteria -OperationType "Update" -Recipients $NotificationRecipientADUserGroupObject -ManagementPack $SupportGroupManagementPack if($Verbose){Write-Host "Created Updated Problem Subscription"} #Create UserRoles #Incident Resolver User Role New-SCSMUserRole -DisplayName $SupportGroupIncidentResolverUserRoleDisplayName -Profile $IncidentResolverUserRoleProfile -Objects $IncidentQueue -SCSMUsers $SupportGroupADUserGroupObject -Views $IncidentViews -ConsoleTasks $IncidentConsoleTasks -AllTemplates "Incident Resolver User Role Created - $SupportGroupIncidentResolverUserRoleDisplayName" #Change Manager User Role New-SCSMUserRole -DisplayName $SupportGroupChangeRequestManagerUserRoleDisplayName -Profile $ChangeManagerUserRoleProfile -Objects $ChangeRequestQueue -SCSMUsers $SupportGroupADUserGroupObject -Views $ChangeRequestViews -ConsoleTasks $ChangeRequestConsoleTasks -AllTemplates "Change Manager User Role Created - $SupportGroupChangeRequestManagerUserRoleDisplayName" #Problem Analyst User Role New-SCSMUserRole -DisplayName $SupportGroupProblemAnalystUserRoleDisplayName -Profile $ProblemAnalystUserRoleProfile -Objects $ProblemQueue -SCSMUsers $SupportGroupADUserGroupObject -View $ProblemViews -ConsoleTasks $ProblemConsoleTasks -AllTemplates "Problem Analyst User Role Created - $SupportGroupProblemAnalystUserRoleDisplayName" } |