UGDSB.PS.AlertFactory.psm1
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#Region '.\Public\Get-AlertFactoryTicketDetails.ps1' 0 <# .DESCRIPTION This cmdlet is designed to parse out data from emails for Alert Factory #> function Get-AlertFactoryTicketDetails{ [CmdletBinding()] param( [Parameter(Mandatory = $true)][ValidateNotNullOrEmpty()][PSCustomObject]$details, [Parameter(Mandatory = $true)][ValidateNotNullOrEmpty()][PSCustomObject]$emails ) # Generate blank hashtable for ticket $ticketDetails = @{} foreach($obj in $details.PSObject.Properties){ if($null -ne $obj.value.type){ if($null -ne $obj.value.attribute){ switch($obj.value.attribute){ "createdDateTime" { $content = $emails[0].createdDateTime } "receivedDateTime" { $content = $emails[0].receivedDateTime } "sentDateTime" { $content = $emails[0].sentDateTime } "subject" { $content = $emails[0].subject } "bodyPreview"{ $content = $emails[0].bodyPreview } "body" { $content = $emails[0].body.content } "sender" { $content = $emails[0].sender.emailAddress.address } "from" { $content = $emails[0].from.emailAddress.address } } } else{ $content = $obj.value.value } switch($obj.value.type){ "source" { $ticketDetails.Add($obj.Name,$content) | Out-Null } "string" { $ticketDetails.Add($obj.Name,$obj.value.value) | Out-Null } "regex" { $match = [Regex]::Match($content,$obj.value.value) $val = $null if($match.Success){ $val = $match.Value } $ticketDetails.Add($obj.Name,$val) | Out-Null } } } } return $ticketDetails } #EndRegion '.\Public\Get-AlertFactoryTicketDetails.ps1' 66 #Region '.\Public\New-AlertFactoryIncident.ps1' 0 <# .DESCRIPTION This cmdlet is designed to create a new Topdesk Support Ticket .PARAMETER details The details that we will be using for the ticket .PARAMETER emails The emails that will be part of this incident .PARAMETER sourceDir The directory that the process is running from, so it can save the emails to html files #> function New-AlertFactoryIncident{ [CmdletBinding()] param( [Parameter(Mandatory = $true)][ValidateNotNullOrEmpty()][hashtable]$details, [Parameter(Mandatory = $true)][ValidateNotNullOrEmpty()][PSCustomObject]$emails, [Parameter(Mandatory = $true)][ValidateNotNullOrEmpty()][string]$sourceDir, [Parameter(Mandatory = $true)][ValidateNotNullOrEmpty()][string]$mailbox, [Parameter()][ValidateNotNullOrEmpty()][int]$count = 1 ) $body = @{} foreach($item in $details.GetEnumerator()){ if($null -ne $item.Value){ switch($item.key){ "email"{ $body.Add("caller_dynamicName",$item.Value) $body.Add("caller_email",$item.Value) } "location" { $body.Add("caller_branch_id",(Get-TopdeskBranches -clientReferenceNumber $item.Value | Select-Object -first 1).id) } "briefDescription" { $description = $item.Value if($count -gt 1){ $description = "$($description) (Has Occured $($count) times)" } $body.Add("briefDescription",$description) } "callType" { $body.Add("callType_name",$item.Value) } "category" { $body.Add("category_name",$item.Value) } "subcategory" { $body.Add("subcategory_name",$item.Value) } "impact" { $body.Add("impact_name",$item.Value) } "urgency" { $body.Add("urgency_name",$item.Value) } "priorty" { $body.Add("priority_name",$item.Value) } "duration" { $body.Add("duration_name",$item.Value) } "operatorGroup" { $body.Add("operatorGroup_id",(Get-TopdeskOperatorGroup -query "groupName=='$($item.value)'" -fields id | Select-Object -first 1).id) } "operator" { $body.Add("operator_id",(Get-TopdeskOperator -query "dynamicName=='$($item.value)'" -fields id | Select-Object -first 1).id) } "status" { $body.Add("processingStatus_name",$item.Value) } "request" { $body.Add("request",$item.value) } } } } try{ $incident = New-TopdeskIncident @body foreach($email in $emails) { $tempfolder = Join-Path -Path $sourceDir -ChildPath "Temp" if(-not (Test-Path $tempfolder)){ New-Item -Path $tempfolder -Force -ItemType Directory } $filename = "$(Get-Random).html" $tempfile = Join-Path -Path $tempfolder -ChildPath $filename $email.body.content | Out-File $tempFile Add-TopdeskIncidentAttachment -id $incident.id -filepath $tempFile -filename $filename Remove-Item $tempfile -Force if($email.hasAttachments -and $rule.saveattachments){ $attachments = Get-GraphMailAttachment -mailbox $mailbox -messageid $email.id foreach($attachment in $attachments){ Add-TopdeskIncidentAttachment -id $incident.id -base64 $attachment.contentBytes -contenttype $attachment.contentType -filename $attachment.name } } } return $incident } catch{ throw "Unable to create incident. $($Error[0])" } } #EndRegion '.\Public\New-AlertFactoryIncident.ps1' 101 #Region '.\Public\Test-AlertFactoryRule.ps1' 0 <# .DESCRIPTION This cmdlet is designed to test rules against emails that are in the mailbox for alert factory .PARAMETER rule The rule we are testing against .PARAMETER emails The emails that will be part of this incident #> function Test-AlertFactoryRule{ [CmdletBinding()] param( [Parameter(Mandatory = $true)][ValidateNotNullOrEmpty()][PSCustomObject]$rule, [Parameter(Mandatory = $true)][ValidateNotNullOrEmpty()][PSCustomObject]$emails ) foreach($obj in $rule.PSObject.Properties){ if($null -ne $obj.value.type){ switch($obj.name){ "sender" { $lookupField = "from.emailAddress.Address" } "body" { $lookupField = "body.content" } "subject" { $lookupField = "subject" } } switch($obj.value.type){ "equals" { $command = "[System.Collections.Generic.List[PSObject]]`$emails = `$emails | Where-Object {`$_.$($lookupField) -eq `"$($obj.value.expression)`"}" } "contains" { $command = "[System.Collections.Generic.List[PSObject]]`$emails = `$emails | Where-Object {`$_.$($lookupField) -match `"$($obj.value.expression)`"}" } "regex" { $command = "[System.Collections.Generic.List[PSObject]]`$emails = `$emails | Where-Object {`$_.$($lookupField) -match `"$($obj.value.expression)`"}" } } Invoke-Expression -Command $command } } return $emails } #EndRegion '.\Public\Test-AlertFactoryRule.ps1' 45 |