XurrentAPITools

0.1.2.0

Functions_v5/Get-XurrentAiClassifierHits.ps1

                                function Get-XurrentAiClassifierHits

{

<#

.SYNOPSIS

    Retrieves requests and analyses which ones had their category, impact or

    service instance changed by the Xurrent AI classifier.

.DESCRIPTION

    Reads requests from a Xurrent environment (by creation date or from a given ID)

    and evaluates their AI classification notes. For each request where the AI classifier

    left a note, the function compares whether the suggested category, impact or service

    instance differs from the actual assignment.

    The result is a list of objects containing original and AI-suggested values, as well

    as boolean flags indicating whether the classifier made a change.

.PARAMETER Environment

    The Xurrent connection name. Mandatory.

.PARAMETER CreatedFrom

    Lower date boundary for the request creation timestamp.

    Mandatory in parameter set 'date'.

.PARAMETER CreatedTo

    Upper date boundary (optional). If not specified, defaults to now.

    Optional in parameter set 'date'.

.PARAMETER ID

    Minimum request ID for the query (all requests with ID greater than this value).

    Mandatory in parameter set 'id'.

.OUTPUTS

    System.Collections.ArrayList – List of objects with the following properties:

    Id, Subject, CategoryChanged, ImpactChanged, Service_InstanceChanged,

    CategoryByAI, Category, ImpactByAI, Impact, Service_InstanceByAI, Service_Instance.

.EXAMPLE

    Get-XurrentAiClassifierHits -Environment $env -CreatedFrom (Get-Date).AddDays(-7)

    Analyses all relevant requests from the last 7 days.

.EXAMPLE

    Get-XurrentAiClassifierHits -Environment $env -ID 100000

    Analyses all requests with an ID greater than 100000.

.NOTES

    Only requests with categories other than 'order' and 'fulfillment' are considered.

    Requires internationalization files to be configured in the module directory.

#>

    [CmdletBinding(DefaultParameterSetName = 'date')]

    param (

        [Parameter(Mandatory = $true, ParameterSetName = 'date')]

        [Parameter(Mandatory = $true, ParameterSetName = 'id')]

        [ValidateScript({ $null -ne $script:XurrentAuth.$_ })]

        [string]$Environment,

        [Parameter(Mandatory = $true, ParameterSetName = 'date')]

        [DateTime]$CreatedFrom,

        [Parameter(Mandatory = $false, ParameterSetName = 'date')]

        [DateTime]$CreatedTo,

        [Parameter(Mandatory = $true, ParameterSetName = 'id')]

        [int]$ID

    )

    class Item {

        [int]$Id

        [string]$Subject

        [bool]$CategoryChanged

        [bool]$ImpactChanged

        [bool]$Service_InstanceChanged

        [string]$CategoryByAI

        [string]$Category

        [string]$ImpactByAI

        [string]$Impact

        [string]$Service_InstanceByAI

        [string]$Service_Instance

    }

    try

    {

        [System.Collections.ArrayList]$Data = @()

        [System.Collections.ArrayList]$InternationalizationCategory = @()

        [System.Collections.ArrayList]$InternationalizationImpact = @()

        ForEach ($IntEnum in $script:InternationalizationLocal)

        {

            $tmp = Get-Content $IntEnum.FullName | ConvertFrom-Json | Select-Object 'request.category', 'request.impact'

            $InternationalizationCategory += $tmp.'request.category'

            $InternationalizationImpact += $tmp.'request.impact'

        }

        if ($PSCmdlet.ParameterSetName -eq 'date')

        {

            if ($null -ne $CreatedTo)

            {

                $CreatedTo = Get-Date

                $collection = get-xurrentData -Type requests -Environment $Environment -Parameter "category=!order,fulfillment&created_at=>$($CreatedFrom.ToUniversalTime().ToString('yyyy-MM-ddTHH:mm:ssZ'))&created_at=<$($CreatedTo.ToUniversalTime().ToString('yyyy-MM-ddTHH:mm:ssZ'))"

            }

            else

            {

                $collection = get-xurrentData -Type requests -Environment $Environment -Parameter "category=!order,fulfillment&created_at=>$($CreatedFrom.ToUniversalTime().ToString('yyyy-MM-ddTHH:mm:ssZ'))"

            }

        }

        elseif ($PSCmdlet.ParameterSetName -eq 'id')

        {

            $collection = get-xurrentData -Type requests -Environment $Environment -Parameter "category=!order,fulfillment&id=>$($ID)"

        }

        foreach ($id in $collection.id)

        {

            Write-Verbose "parse request $($id)"

            $request = get-xurrentData -Type requests -Environment $Environment -ID $id

            $Notes = get-xurrentData -Type requests -Environment $Environment -ID $request.id -SubType notes -Parameter 'medium=ai'

            if ($null -ne $Notes)

            {

                $Note = ($Notes | Where-Object { $_.text -match 'AI Classifier' }) | Select-Object -First 1

                Write-Verbose "parse note $($Note.id)"

                $Assignments = $Note.text -split "`n" | Where-Object { $_ -match ':[^$]' }

                $CategoryLine = $Assignments | Where-Object { $_.split(':')[1].trim() -in $InternationalizationCategory.txt }

                $ImpactLine = $Assignments | Where-Object { $_.split(':')[1].trim() -in $InternationalizationImpact.txt }

                if ($ImpactLine -eq $null)

                {

                    $Service_InstanceLine = $Assignments | Where-Object { $_ -ne $CategoryLine }

                    $Impact = $null

                }

                else

                {

                    $Impact = ($InternationalizationImpact | Where-Object { $_.txt -eq $ImpactLine.Split(':')[1].Trim() } | Select-Object -First 1).id

                    $Service_InstanceLine = $Assignments | Where-Object { $_ -ne $CategoryLine -and $_ -ne $ImpactLine }

                }

                $Category = ($InternationalizationCategory | Where-Object { $_.txt -eq $CategoryLine.Split(':')[1].Trim() } | Select-Object -First 1).id

                $Service = $Service_InstanceLine.Split(':')[1].trim()

                Write-Verbose "add entry"

                $item = [item]::new()

                $item.id = $request.id

                $item.Subject = $request.subject

                $item.CategoryChanged = $request.category -ne $Category

                $item.ImpactChanged = $request.Impact -ne $Impact

                $item.Service_InstanceChanged = $request.service_instance.name -ne $Service

                $item.CategoryByAI = $Category

                $item.Category = $request.category

                $item.ImpactByAI = $Impact

                $item.Impact = $request.Impact

                $item.Service_InstanceByAI = $Service

                $item.Service_Instance = $request.service_instance.name

                $Data.Add($item) | Out-Null

            }

        }

        return $Data

    }

    catch

    {

        Write-Error $_

    }

}

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