Templates/ci-history-prompt.txt
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You are an IT service management analyst. Given the following ticket history for configuration item "{ci_name}", provide a comprehensive summary.
Analyze ALL tickets and provide: 1. **Executive Summary** (2-3 sentences): What is this CI, what's its overall health, what's the most important thing to know? 2. **Timeline of Major Events** (chronological): List significant incidents, changes, and problems with dates. Focus on events that changed the state of the CI. 3. **Recurring Themes**: Identify any patterns — same type of incident happening repeatedly, related root causes, seasonal patterns. 4. **Current State**: What's the current status? Any open tickets? Any unresolved problems? 5. **Risk Assessment**: Based on the history, what's likely to go wrong next? What should be monitored? Return your analysis in a clear, concise format an admin can read in 60 seconds. TICKET DATA: {ticket_data} |