ITSM-Insights

1.0.0

ITSM ticket intelligence. Pull ticket history from ServiceNow, Jira, or CSV exports and get AI-powered summaries, recurring issue detection, and knowledge gap analysis.

Minimum PowerShell version

5.1

Installation Options

Copy and Paste the following command to install this package using PowerShellGet More Info

Install-Module -Name ITSM-Insights

Copy and Paste the following command to install this package using Microsoft.PowerShell.PSResourceGet More Info

Install-PSResource -Name ITSM-Insights

You can deploy this package directly to Azure Automation. Note that deploying packages with dependencies will deploy all the dependencies to Azure Automation. Learn More

Manually download the .nupkg file to your system's default download location. Note that the file won't be unpacked, and won't include any dependencies. Learn More

Owners

Copyright

(c) 2026 Larry Roberts. All rights reserved.

Package Details

Author(s)

  • Larry Roberts Independent Consultant

Tags

ServiceNow ITSM ITIL Tickets AI KnowledgeBase Incidents ChangeManagement

Functions

Get-CIHistory Get-UserTicketHistory Get-RecurringIssues Get-KnowledgeGaps Sync-KnowledgeArticles

Dependencies

This module has no dependencies.

Release Notes

Initial release: CI history, user history, recurring issue detection, knowledge gap analysis, KB sync to ServiceNow.

FileList

  • ITSM-Insights.nuspec
  • .git\COMMIT_EDITMSG
  • .git\HEAD
  • .git\config
  • .git\description
  • .git\hooks\applypatch-msg.sample
  • .git\hooks\commit-msg.sample
  • .git\hooks\fsmonitor-watchman.sample
  • .git\hooks\post-update.sample
  • .git\hooks\pre-applypatch.sample
  • .git\hooks\pre-commit.sample
  • .git\hooks\pre-merge-commit.sample
  • .git\hooks\pre-push.sample
  • .git\hooks\pre-rebase.sample
  • .git\hooks\pre-receive.sample
  • .git\hooks\prepare-commit-msg.sample
  • .git\hooks\push-to-checkout.sample
  • .git\hooks\sendemail-validate.sample
  • .git\hooks\update.sample
  • .git\index
  • .git\info\exclude
  • .git\logs\HEAD
  • .git\logs\refs\heads\master
  • .git\logs\refs\remotes\origin\master
  • .git\objects\00\9d6746be4b945eb3347964b0230ea52b3282c5
  • .git\objects\05\3640ae93fca47f269e487c471039d53d0c21b8
  • .git\objects\19\070a3b22caaca23b214b6c7f055b8b2cab11c2
  • .git\objects\1a\f46716c8579d59dc9ba391ba77f59a8f5c42da
  • .git\objects\21\97c8f85794d65ac2f5019b168fa996c31841c1
  • .git\objects\25\a0b2cf8d7b9237a315502f6d1e5bd65c97ac8f
  • .git\objects\27\9842c0b1baf376b9053cb3fa8686328f0946d4
  • .git\objects\27\a2d5c373a17fe7a6f6212c141ae231e56e34cb
  • .git\objects\2f\382c2887867f4c4926d0a8c8c39d96ba1da109
  • .git\objects\3e\e34995722fc1b960a89d69fe0b008026724855
  • .git\objects\3f\ef788ea766c2387cf07ed2ec553b10020650de
  • .git\objects\43\7bc8f4b2a0fc59bcf9e73080984726ae031221
  • .git\objects\46\47a4f53e91eb42b0baa42838cff566f5529c3f
  • .git\objects\5d\87684ae0f76bb88a285883b0e3a903a85b7a16
  • .git\objects\6a\21e3f3046bdf0d04703436fac92591064279e7
  • .git\objects\73\82b1d23b622624146f977c1bb14a9a3f95ce30
  • .git\objects\82\2b9e7698aefb8221ac16cd39d07eb77cf9e1c5
  • .git\objects\87\59e51217ed0235704476e83c0adac25c16e32d
  • .git\objects\93\775d4de68b52dfd3eb41ba19a252861718265b
  • .git\objects\97\19e7bd119adcd2d0774bd38e415453f2749a16
  • .git\objects\9c\54eec84e455bf82048f0c3f8bb5bce62fdee34
  • .git\objects\a0\04ff52b5da279387631f286df00be8cf025992
  • .git\objects\aa\b62e1509b323f561240713fe883f05bd7a52fd
  • .git\objects\b9\f559c20cf621121dac2e188153f751edc135d4
  • .git\objects\bf\184a98edaabcfc376ee1ec0181df81fc4cd38a
  • .git\objects\db\5fdc413800eebd04637979560c2e79f5a6efd6
  • .git\objects\dd\8e4528af990d7e7089d74060ad481508c3379f
  • .git\objects\e2\e808387cfcbc8bea131e72365faa5cc31a33aa
  • .git\objects\fc\1bb8d1be04f36de1831fabb605fc440639daa8
  • .git\refs\heads\master
  • .git\refs\remotes\origin\master
  • ITSM-Insights.psd1
  • ITSM-Insights.psm1
  • LICENSE
  • Private\Connect-JiraSM.ps1
  • Private\Connect-ServiceNow.ps1
  • Private\Import-TicketExport.ps1
  • Private\Invoke-AICompletion.ps1
  • Private\New-HtmlDashboard.ps1
  • Public\Get-CIHistory.ps1
  • Public\Get-KnowledgeGaps.ps1
  • Public\Get-RecurringIssues.ps1
  • Public\Get-UserTicketHistory.ps1
  • Public\Sync-KnowledgeArticles.ps1
  • README.md
  • Samples\sample-ci-report.html
  • Samples\sample-recurring-report.html
  • Samples\sample-tickets.json
  • Templates\ci-history-prompt.txt
  • Templates\knowledge-gap-prompt.txt
  • Templates\recurring-issues-prompt.txt
  • Templates\user-history-prompt.txt
  • Tests\ITSM-Insights.Tests.ps1

Version History

Version Downloads Last updated
1.0.0 (current version) 3 2/17/2026