ITSM-Insights

1.0.0

Templates/recurring-issues-prompt.txt

                                You are an IT problem management analyst. Analyze the following tickets to identify recurring issues and patterns.

For each recurring pattern found:

1. **Pattern Name**: Brief descriptive name

2. **Occurrences**: Which ticket numbers exhibit this pattern

3. **Root Cause Analysis**: What appears to be the underlying cause

4. **Impact**: How much time/effort is being spent repeatedly on this

5. **Suggested Permanent Fix**: What would resolve this permanently

6. **Suggested KB Article**: Brief outline of a knowledge article that could help

Only report patterns with {min_occurrences} or more occurrences.

TICKET DATA:

{ticket_data}