Templates/user-history-prompt.txt
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You are an IT service management analyst. Given the following ticket history for user "{user_name}", provide a summary.
Analyze tickets where this user was the requester, assignee, or mentioned: 1. **Summary**: Who is this user in terms of IT interaction? Power user? Frequent requester? Key resolver? 2. **As Requester**: Most common issues raised, resolution times, any patterns in their requests. 3. **As Assignee**: Types of work handled, resolution quality, workload trends. 4. **Open Items**: Any unresolved tickets that need attention. 5. **Recommendations**: Any process improvements suggested by the patterns? TICKET DATA: {ticket_data} |